Gong
Gong.ioExternal reviews
6,600 reviews
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Gong is great!
What do you like best about the product?
The analysis of the call - it's really well thought out and detail oriented!
What do you dislike about the product?
Nothing, the UI is fantastic and I'm really glad we have it.
What problems is the product solving and how is that benefiting you?
No problems so far.
Great sales tool for individual contributors and managers
What do you like best about the product?
The thing I like best about gong is the segmented portions of the call gong includes in all records. If I'm listening to a longer call or demo, I can go right to 'budget talks' or 'challenges' and I think that's super helpful.
What do you dislike about the product?
I've used Gong for about 2 months now and there isn't anything I dislike about the platform so far. I think it's way more valuable than just having a recorded call because it highlights who's doing the most talking, segments in the calls, and one thing I really love is they send you a follow up email if there were any action items from that call.
What problems is the product solving and how is that benefiting you?
The problems I'm solving with Gong, as an SDR, is providing quality notes when I hand off an opportunity to an Account Executive. For example, if a prospect is speaking about some of their systems and what their looking for, I may not be able to catch all the details - if that's the case, then I can come to Gong and re-listen to that recording and catch what the prospect was saying.
Recommendations to others considering the product:
I'd recommend Gong to any sales organization, sales manager, or individual contributor who is looking to work on their craft, find an innovative tool that will help them be more successful in their role, and provide more transparency into the sales process in regards to their sales reps.
Great for a sales team trying to improve
What do you like best about the product?
I love that gong is able to give me stats about different aspects of my calls to help me improve my technique.
What do you dislike about the product?
Sometimes the transcript of calls is a little bit off, but usually it's not a big deal.
What problems is the product solving and how is that benefiting you?
I've been able to break some bad habits by tracking certain words or phrases I overuse during calls. This is so beneficial to getting my technique down.
Brilliant product
What do you like best about the product?
I didn't see the value of Gong until I started using it! Having the ability to review calls after they've finished allows you to concentrate on your call instead of getting distracted taking notes.
What do you dislike about the product?
The auto transcribe feature is good but not great. I guess this will improve with time as speech-to-text tech develops.
What problems is the product solving and how is that benefiting you?
I no longer need to take notes whilst on a call allowing me to focus on the customer on the call.
Why Gong Is Necessary
What do you like best about the product?
Gong has been most helpful in coaching and team selling sessions with my colleagues. It allows me and my team to go back and listen to our conversations which has been a valuable lesson since it's often that we don't hear everything correctly the first time. It has also been great to listen to other calls to learn more about what language is resonating with our customers or hear about new products being discussed.
What do you dislike about the product?
Gong could be more helpful if you had the ability to import call recordings since the recorder isn't always on every call we have with customers.
What problems is the product solving and how is that benefiting you?
Gong was something I didn't realize we needed until we had it and now that we do, it's hard to imagine solving customers problems without it. Gong has allowed me to share customer feedback with our product development team to provide direct examples and real life scenarios so we can focus more on how we can make the improvements rather than worrying about capturing what they said. This has allowed us to be more strategic and go back to take more detailed notes.
Gong will take you to the next level
What do you like best about the product?
Having access to gong to as a sales and coaching tool has been a great addition to my sales arsenal. Gong has allowed me to go back and listen to calls to not only find opportunities to improve but to refresh my memory on what was discussed capture important details or information that I may have missed, forgotten or did not add to my notes in Salesforce. I also love being able to listen my peers calls and demo's anytime I want, especially since I like to do this after my own calling hours. Learning from my peers via Gong has helped me improve my talk tracks, provided me with an arsenal of use cases to share with my prospects that wouldn't know about otherwise and create best practices.
What do you dislike about the product?
I was nervous about having my calls recorded and go into a portal for anyone to listen to. I was apprehensive to share my calls and get feedback with my peers and manager but I'm so glad I got over it and jumped in with both feet. Gong will only help you be better.
What problems is the product solving and how is that benefiting you?
Access to re listen to conversations and gather notes.
Getting feedback on what I do well has been really nice.
Knowing where I can improve and being able to make those changes immediately has been great.
Getting feedback on what I do well has been really nice.
Knowing where I can improve and being able to make those changes immediately has been great.
Recommendations to others considering the product:
A place where call transcripts are displayed so I could copy and paste notes and details from Gong to SF
Integrate with Salesforce and auto attach calls and notes to opportunities or contact
Integrate with Salesforce and auto attach calls and notes to opportunities or contact
Great experience with Gong so far!
What do you like best about the product?
I really like that you can speed up the calls and provide feedback on any given snippet.
The share internally vs. share externally feature is really great as well. Also, the categorization of the call is typically very accurate and helps me to remember what I discussed with clients!
The share internally vs. share externally feature is really great as well. Also, the categorization of the call is typically very accurate and helps me to remember what I discussed with clients!
What do you dislike about the product?
I dont like how on the "Home" page, there isnt a default search filter that pops up on the lefthand side bar where I can search by client etc. Therefore, I typically search for my calls in the company wide library under "Calls"
What problems is the product solving and how is that benefiting you?
So many! Sharing call with clients so they remember our previous interactions, QA with my team to review calls and provide feedback, listening to other team members call that are categorized by Gong, and more.
I need Gong for my job (as a Product Manager)
What do you like best about the product?
While I'm not on the sales team, Gong offers exceptional insight into how our sales team and our prospects are responding to new features. It's invaluable for figuring out if features are really resonating with prospects, which is a group of people it's difficult for Product Managers to talk to. In terms of features, hands down the creation of Trackers is my favorite features. Life saver.
What do you dislike about the product?
There's some restrictions on how you can use Trackers and other filters (like Said By) which isn't that bad, but I wish there was more flexibility there.
What problems is the product solving and how is that benefiting you?
Gong helps me understand what reps and prospects are actually saying about my features. It provides better data than polling the sales team AND it means they can spend more time selling.
Consistent Improvement and Never Miss a Note
What do you like best about the product?
-Allows me to scale up training quickly because I am able to watch more senior salespeople on calls. My training has gone five times faster due to this ability.
-Allows me to always be up to date with my customers because I can watch the calls quickly before any follow-up calls. This gives me major peace of mind.
-Lastly, I enjoy the fact that I am able to evaluate important data collected from my calls to continuously improve key performance metrics.
-Allows me to always be up to date with my customers because I can watch the calls quickly before any follow-up calls. This gives me major peace of mind.
-Lastly, I enjoy the fact that I am able to evaluate important data collected from my calls to continuously improve key performance metrics.
What do you dislike about the product?
I dislike when I forget to record a call.
What problems is the product solving and how is that benefiting you?
I am able to focus 100% on the conversation without having to worry about missing any item since it is recorded. I enjoy the fact I can watch team members on calls to continuously work toward improvement as well.
Recommendations to others considering the product:
Buy it. It is worth it.
Incredible resource for a salesperson
What do you like best about the product?
Gong provides me the opportunity to focus more on the conversation in the moment as well as meaningful analysis, which ultimately leads to efficient learning.
What do you dislike about the product?
Some of the restrictions due to state laws.
What problems is the product solving and how is that benefiting you?
It solves for any missed information or details during conversations.
Recommendations to others considering the product:
It is a helpful sales tool.
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