Gong
Gong.ioExternal reviews
6,600 reviews
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Gong is Great!
What do you like best about the product?
Gong is simple to use and captures great details that helps us improve our sales process and keep track of opportunities. We have used it for training and sales support as well. Clients love the fact we can send the meeting video and recording to them following a call.
What do you dislike about the product?
In general, the system is easy to use and not much to dislike. Maybe they could allow for other staff that does not have paid user licenses help manage the system by being a tech admin. It doesn't make sense that a revenue ops person needs to have a full license when they likely won't ever need to record their own calls. Having a separate admin-only seat would help.
What problems is the product solving and how is that benefiting you?
Improving sales results and close rates by being on top of opportunities.
Necessity for customer facing meetings
What do you like best about the product?
Gong records all calls automatically and outlines key points that you can define. It helps tremendously with recapping calls and tracking action items and specific topics during your call. As someone on back to back customer facing meetings most of the time it is essential in recapping and tracking actions items in an easy to read and searchable UI.
What do you dislike about the product?
No complaints so far! Maybe a feature to send action items post meeting in an email format.
What problems is the product solving and how is that benefiting you?
Meeting and customer management.
Recommendations to others considering the product:
Buy it
Helpful when reviewing the details of past sales calls.
What do you like best about the product?
The ability to see a transcript following the call, enables for a smooth review and providing next steps.
What do you dislike about the product?
The chime when entering the room can often come in 5-10 minutes after the meeting has begun.
What problems is the product solving and how is that benefiting you?
Becoming an overall better presenter. Learning from previous calls of mine and my team members.
Very easy to use and extremely needed for any sales organization.
What do you like best about the product?
The Transcript feature. It allows for quick reference.
What do you dislike about the product?
The time it takes for a video to load. Sometimes I want to listen asap.
What problems is the product solving and how is that benefiting you?
Understanding prospects and customers better.
Value Prop
What do you like best about the product?
Ability to understand a sales team's grasp of the value of the solution we are positioning. Can quickly identify new approaches are put into place by the team.
What do you dislike about the product?
Sometimes transcriptions are clear -- don't really need to take notes during a call but it isn't always transcribed correctly. Would be nice to be able to update transcriptions to correct them
What problems is the product solving and how is that benefiting you?
Consistent messaging follow up, training, sales process stage activity
Recommendations to others considering the product:
Use of keywords for messaging is valuable
Gong helps make sales coaching in an asynchronous environment easier!
What do you like best about the product?
The ability to provide coaching feedback to my reps in the comments section of recorded calls or through scorecards is super valuable. Our company has gone digital by default and it's very important as a sales organization to be able to provide asynchronous feedback, especially as teams move across different time zones and time for feedback during 1-1s become more limited.
Each week, I have my reps tag me in a call snippet focused on the primary thing we are working on for the month. It's been helpful in making big strides in call improvement and skills development.
Each week, I have my reps tag me in a call snippet focused on the primary thing we are working on for the month. It's been helpful in making big strides in call improvement and skills development.
What do you dislike about the product?
What I don't like is that the call recordings are not available real time. Sometimes a rep will ask for immediate feedback on a call and we will have to wait until the recording is finished processing which can take some time.
The transcriptions on calls are not reliable. Especially when sometimes reps will try to leverage for call notes.
The transcriptions on calls are not reliable. Especially when sometimes reps will try to leverage for call notes.
What problems is the product solving and how is that benefiting you?
I am solving a few problems with the use of Gong:
1. Ability to provide asynchronous coaching feedback on calls - this way, sales call coaching doesn't always need to happen over 1-1 meetings with reps (time saved / more efficiency)
2. The ability to understand sales rep behaviours and track what can be improved (e.g. call control, filler words, application of training/coaching feedback)
4. A/B testing talk tracks to see which messaging lands and converts to sales
1. Ability to provide asynchronous coaching feedback on calls - this way, sales call coaching doesn't always need to happen over 1-1 meetings with reps (time saved / more efficiency)
2. The ability to understand sales rep behaviours and track what can be improved (e.g. call control, filler words, application of training/coaching feedback)
4. A/B testing talk tracks to see which messaging lands and converts to sales
Recommendations to others considering the product:
If you are looking to get insights into how your sales reps are performing on calls and provide feedback effectively and asynchronously on those calls - you need
I don't think there's another tool on the market like it.
I don't think there's another tool on the market like it.
Great for capturing notes and improving
What do you like best about the product?
I love how Gong allows me to focus on conversations rather than trying to capture notes. I can go back into the platform to re-listen to calls and capture notes or even copy and paste from the transcript. It's super simple to share snippets with colleagues for feedback.
What do you dislike about the product?
I think editing a snippet could be a little easier but this is very minor
What problems is the product solving and how is that benefiting you?
Saved time, become more efficient and have been able to focus on the conversations rather than having to capture notes. Additionally, I didn't realize that I was beginning to talk immediately after the customer ended. I've learned to pause slightly longer which has resulted in customers divulging more information than they typically may have.
Total Game Changer for Sales
What do you like best about the product?
One of the best things about Gong is the call transcript button. This makes it very easy to find little nuggets of information of the call. Rather than listen to the long call, just hit Control F on your keyboard and find it yourself!
What do you dislike about the product?
I don't have anything in particular I don't like at the moment!
What problems is the product solving and how is that benefiting you?
Often times I need to reference calls for important bits on information. Having Gong allows me to quickly accomplish this and get on with my day.
Great tool to improve personal and team skillset
What do you like best about the product?
I love the ability to view stats to see how I compare to other colleagues in regards to the number of calls I listen to, and some of the topic areas we touch on in calls. This allows us to recognize what other reps are doing that others aren't, in hopes we can improve our talk tracks. I also love being able to listen in and the ability to join in on live demos that I set for our Account Executives.
What do you dislike about the product?
When I try to listen back on calls that I made today, sometimes they aren't logged at all and are considered "skipped calls," which means I'm unable to listen to calls at times. This affects me because if I missed key information or want to gather more information that wasn't stated on the call. As for other times, calls aren't analyzed as quickly as I would like which is stressful when I need to put in quick notes or notify our Account Executives.
What problems is the product solving and how is that benefiting you?
A few of the problems I am able to solve while using Gong is being able to listen back on my calls. I find this extremely beneficial because I am able to better understand what went wrong on a call and learn where my areas of opportunities are. Some of the benefits include what I mentioned above, and the ability to see stats. If I see that a rep is excelling in one area and there is one specific point they bring up often, I can search that person's name and see what they're doing right.
Recommendations to others considering the product:
If there is a way to avoid skipped calls, then I think that would be of tremendous help. Speech to text at times is not always accurate, but I feel any AI that transcribes speech to text will not be 10000% accurate. It would be great to be able to listen to a Gong call directly from salesforce without having to open up the website.
High detail, very usable call review tool
What do you like best about the product?
The Filters to search calls by how many questions were asked, what keywords were spoken, etc is incredibly valuable to finding the best calls to go over and review.
What do you dislike about the product?
Not my complaint, because I enjoy it, but a team member has mentioned they find the color scheme gaudy.
What problems is the product solving and how is that benefiting you?
Our previous software had the call laid out as a single bar, but Gong shows you who is talking, when, and what percentage of the time that is
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