Gong
Gong.ioExternal reviews
6,600 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great product to capture missed notes, reflect on performance, and share learnings
What do you like best about the product?
What I like best about the product are the ability to go back to review performance of myself as well as other team members. I also like the ability to comment on sections of the recorded calls because they allow us to communicate more efficiently and more targeted. Finally, I really like the auto-generated performance section. This includes the percentage of talk time for all the members within the calls. Patience is also an interesting metric for me to track for myself. I also like the feature to look into "to do" lists
What do you dislike about the product?
The natural language processing of the calls isn't perfect, so I would love for that to be better. However, that may be hard given volume of speakers, accent, and many other factors. I would love for that to be improved for different accents. The auto-sectioning of calls also doesn't work that perfectly yet, so I tend to ignore those labels. For example, sometimes the calls would be labelled pricing discussion when in fact it is still the same topic of the call. The part that is useful is around sectioning for small talks.
What problems is the product solving and how is that benefiting you?
I use Gong for several reasons, including review performance, and capture of notes from the meetings that I would otherwise have missed, and also share learnings with other team members within the organizations. I have definitely gone back to review my own calls and see areas of imrovement for myself to see what I can be working on. This has been a great source of
Recommendations to others considering the product:
Spend time reviewing your own performance
Great Tool
What do you like best about the product?
With my busy schedule, sometimes I am unable to hop on a call. Having gong allows me to listen at a later time. Not only is it great to review the calls I have set up, but also learn from other calls from members on my team.
What do you dislike about the product?
I have not found any flaws in the product thus far.
What problems is the product solving and how is that benefiting you?
Opportunity to learn and grow from team members that I do not work with directly. Able to access their calls, learn from them, and use it in my calls.
Recommendations to others considering the product:
Use it as much as you can, it is a great resource!
Helpful software for creating more focused, attentative salespeople
What do you like best about the product?
Having the host-speaker breakdown and recording is very helpful and allows me to focus on my calls, the guest, and the moment, not on taking precise, detailed notes. After the call, being given a breakdown of my call behavior (talk ratio, patience, etc) allows me to gauge my own success on the call and how that is reflected across other calls. Rather than being stuck thinking, oh no, what did they say?, I can go back to the exact moment and hear it for myself.
What do you dislike about the product?
The transcription accuracy, while offering its own form of comedic relief, can be very inaccurate. Unfortunately, the nature of language is that many words can sound like others, but this often results in a more humorous vs accurate transcription. Having a more accurate transcription or ability to make the software reconsider what was heard would be helpful. However, having an idea of what was going on at that point allows you to easily find where in the call that point was made, allowing you to go and hear it again. I also find that the navigation could be a little bit more straight forward when searching a client - ie. a more overview-like client/account page that is organized more clearly and intuitively. It would be great to
What problems is the product solving and how is that benefiting you?
I am able to go back to the exact moment and hear exactly what my client said, not what I thought I heard or interpreted. Before, I would either have to set up some other recording method, which wasn't overly helpful as a non-broken-down video, versus the speaker, screen, moments breakdown that Gong provides. Also, Gong made me realize that I need to improve on my patience before responding, something that will improve not just my sales calls.
Recommendations to others considering the product:
If you are looking for a tool to help your salespeople stay organized, diligent, and on top of their action-items, Gong is a great go-to.
Super easy & useful tool for any customer facing role
What do you like best about the product?
It's super easy to go back and listen to sales calls
What do you dislike about the product?
Not much; pretty straight forward honestly. I don't use a ton of the bells and whistles but for my role, it's really helpful
What problems is the product solving and how is that benefiting you?
It makes it a lot easier to run calls naturally, since you don't have to worry about taking notes. Instead you can just focus on the conversation, and circle back later to pick up on little details in the recording
Amazing tool for a number of reasons
What do you like best about the product?
One of my favorite features is the call transcripts.
What do you dislike about the product?
The topics aren't always super accurate, but they work well enough.
What problems is the product solving and how is that benefiting you?
I often have back-to-back client calls all day long, and I'm not the best at taking notes during a call so it's easy to forget exactly what was said or what my action items are. This helps me go back and easily find the moments that I need in order to refresh my memory.
Director of Operations
What do you like best about the product?
Tracking the calls that are most important to the team and creating a library of calls from our customers has allowed us to quickly get new Team Mates up to speed. It's an integral part of our onboarding for every member of our team.
What do you dislike about the product?
I'm not a huge fan of the HubSpot integration. I wish we would see more information back in HubSpot and be able to click into calls and build reports around Sales activity. We live within our CRM and when my team has to switch applications to get the information it's just another bottleneck for them to overcome.
What problems is the product solving and how is that benefiting you?
Department alignment between Sales, Customer Success, and Engineering. It also allows us to share key points of interest back to our Marketing and Engineering teams. We are extremely product-oriented so every piece of feedback is important. Gong allows us the ability to disseminate information effortlessly; so we can always be improving.
Recommendations to others considering the product:
As a SaaS Startup, I would definitely recommend you to use Gong.io across your organization and not just in Sales! It's so important for everyone to have access to your historical data and a key part of that is customer and pipeline feedback.
The Most Helpful Call Recording/Coaching Tool I Have Used
What do you like best about the product?
We have used a handful of different call recording/coaching tools over the years. I personally have used it both in supervisory and subordinate roles. It works the way it is supposed to, and it is easy for all team members to use, which makes it invaluable to our team.
What do you dislike about the product?
The only thing I dislike is not being able to customize the name of the recorder when it is in your meeting, something we used to be able to do years ago when we first had Gong.
What problems is the product solving and how is that benefiting you?
Ability to identify filler words, objections etc. Easily jumping to the important parts of a very long call because they are clearly marked saves a ton of time. Very effective for team call coaching as well.
So Helpful!
What do you like best about the product?
I love the ability to share calls and leave detailed feedback. It has been so helpful for me and my team. We are able to share calls with each other to seek areas in which we can improve our skills and performance.
What do you dislike about the product?
I honestly haven't found anything that I really dislike.
What problems is the product solving and how is that benefiting you?
Training within our business. Helping our sales team improve.
Great way to perfect delivery and make follow up easy
What do you like best about the product?
After taking over accounts where other managers had calls with clients, it has been awesome to get a great idea of where to start with existing clients. I have also loved how it makes coaching easy with specific examples of what I'm doing well and where I can improve. Also, the ability to send video clips to the client to review allows them to focus on the call which improves the engagement and call outcomes.
What do you dislike about the product?
It took me a bit to understand what to do to add Gong to a call if it wasn't showing up in a call, which led to some missed recordings early on, but once I learned how to do that, I can't think of anything.
What problems is the product solving and how is that benefiting you?
Helping clients with a highly technical product has been much easier with this product. It shortens call review times, and will be key in onboarding new employees as the company grows.
Recommendations to others considering the product:
Utilize the search bar function to find calls, clients, other users that were on a call, etc. Also be sure to use the increase speed when reviewing calls and jump to specific topics that are highlighted by Gong.
I love Gong.
What do you like best about the product?
The ability to send calls to clients so that I do not have to re-demo. I love the ability to train new associates based on calls that have happened. We can identify "best in class" demonstrations to share. It helps with talk track improvement, the ability to see team level stats and have competitions based on the results.
What do you dislike about the product?
Sometimes Gong doesn't join my calls and I have to manually add it. Sometimes it joins internal calls when it shouldn't and we have a hard time "expelling" the recorder. Early in the process the recorder would join and unjoin repeatedly with tones that were extremely annoying.
What problems is the product solving and how is that benefiting you?
Time saving, take-away follow up is easier, clients can review calls after they happen as opposed to getting 3 or 4 demos, multiple client team members can review, great for training new associates, learning opportunities for other associates
Recommendations to others considering the product:
Buy it. Implement it. Use it. It's brilliant.
showing 4,521 - 4,530