Gong
Gong.ioExternal reviews
6,600 reviews
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Gong has made the collaborating learning process so much more efficient!
What do you like best about the product?
The transcription of each call makes reviewing them a breeze. My team is able to tag each other in calls so we can drill down into the specifics of what went right and what, ultimately, went wrong. The comment section allows us to work together - and remotely - on the same call or account
What do you dislike about the product?
Gong is a little slow to import and transcribe the calls. Sometimes when I search for specific call, I cannot find it. This is frustrating because my team wants to utilize the tool as much as possible, and as quickly as possible.
What problems is the product solving and how is that benefiting you?
Improves communication between different sales phases. The recording feature allows executives to listen to calls, while the transcript allows the sales team to have and reference past calls during next steps.
Unprecedented Value in Data for Training
What do you like best about the product?
Auto sync with calendar and email to record calls automatically. Call stats for talk time. Ability to fastforward or skip to next speaker, saving time on chit chats. Transcripts are gold.
What do you dislike about the product?
Identifying different parts of a conversation by the AI needs a bit more refining. I don't YET find value in this feature.
What problems is the product solving and how is that benefiting you?
The problem being solved is the mere fact that we can identify a problem in sales conversations that needs to be addressed and knowing where and what to tweak to improve our skills rather than throw everything at a wall.
Recommendations to others considering the product:
There's nothing else like Gong in the market.
Great
What do you like best about the product?
Able to listen back to calls to coach and see how much I am speaking compared to the prospect
What do you dislike about the product?
Nothing - think it is very good at what it is meant to do
What problems is the product solving and how is that benefiting you?
None
Great App to use
What do you like best about the product?
The recording and tagging colleagues features
What do you dislike about the product?
I cant think of anything, its great to use
What problems is the product solving and how is that benefiting you?
It helps when interacting with my manager as he's able to see my calls as soon as I tag him
He can then listen and comment where he feels works needs to be done
Great software to use
He can then listen and comment where he feels works needs to be done
Great software to use
Recommendations to others considering the product:
Sign in using SSO
The intelligence behind the software is incredible.
What do you like best about the product?
Gong allows you to get to the right calls quickly.
What do you dislike about the product?
It is not super intuitive. It takes some training and practice. I am still not sure what all is possible.
What problems is the product solving and how is that benefiting you?
Sales calls and coaching.
Recommendations to others considering the product:
If you value coaching inside or outside reps on their conversations Gong is a great option
Gong - The Perfect Software for Reviewing Your Client Calls
What do you like best about the product?
Being able to review the "game tape" of how a call went. It automatically calculates the percentages of talk ratio of members on the call, categorizes the entire call so you can skip forward to certain parts, etc.
What do you dislike about the product?
Nothing honestly.It is such a good software and they do a really good job of updating every aspect.
What problems is the product solving and how is that benefiting you?
Improving call experience for customers by reviewing structure, also using to review for note-taking purposes, etc.
Recommendations to others considering the product:
Anyone looking to better their organization!
Great tool for learning
What do you like best about the product?
The most helpful thing about Gong is the reality of your conversations when listening to them on replay. Most reps have an idea of what they sound like on the phone but Gong does an excellent job of highlighting the highs and lows of your conversation with a prospect. The way Gong achieves this is by breaking down segments of the conversation into "buckets" of the topic being discussed. This can range from "small talk" to "Pricing" and everything in-between. I find this helpful when reviewing my own calls to see where I may have steered the conversation the wrong way and how to use this feedback improve on future calls.
What do you dislike about the product?
Gong has a transcript feature that allows you to read the text from a call rather than listening to audio. The voice-to-text technology isn't always the most accurate and sometimes words or whole phrases are misspelled or left out.
What problems is the product solving and how is that benefiting you?
The sales team I'm on uses Gong daily to review cold calls and socialize internally both good and bad cold calls. This has helped our outbound BDR organization get better at cold calling by allowing struggling reps to mimic and learn what successful reps are doing on their cold calls. We also have a Gong library that is growing every week and is turning into a great resource with a large sample size for new reps to learn from and old reps to tap back in to.
Great, informative, unbiased feedback
What do you like best about the product?
The best thing about Gong is to be able to dissect and breakdown all parts of a sales call and learn from your successes and mistakes as well as anyone else in your company. Everyone has particular skills and Gong allows you to steal and learn aspects of what makes each individual good.
What do you dislike about the product?
Not too many downsides, in my opinion, their NLP can always improve, but from my experience, it's better than others on the market. I would say more accurate than chorus.ai. Talk time percentages can also be skewed while waiting for someone to join and post-meeting talk.
What problems is the product solving and how is that benefiting you?
I'm constantly improving my process, tonality, filler words, and addressing areas of improvement.
Recommendations to others considering the product:
Do it. Do it... DO IT.
Gong is your secret weapon in optimizing your team
What do you like best about the product?
Gong is my notetaker, meeting summerizer, recording service, deal progression overview and coach all in one place
What do you dislike about the product?
I think the latest updates have solved most issues
What problems is the product solving and how is that benefiting you?
Call analysis and followup
Gong helps me make sure that I follow up on all call in the best possible way
Also let's me share demonstrations with prospective customers and colleagues
Gong helps me make sure that I follow up on all call in the best possible way
Also let's me share demonstrations with prospective customers and colleagues
Recommendations to others considering the product:
This is a great tool for any high volume business that makes a lot of calls. This will let you integrate Gong into your daily workflow to ensure best follow-up practices and will give you tips on how to improve
One of the most user-friendly sales improvement tools on the market
What do you like best about the product?
To be able to go in and see things like points of interest on the call, or questions that were asked is amazing. Let's face it most people who record their own calls don't listen to them. With Gong, it makes it fast and efficient to find points in the conversation that you thought you did well on or did not do well on in order to improve.
What do you dislike about the product?
There isn't much to dislike about Gong, it's a powerful tool in terms of pushing yourself to find ways to better your craft.
What problems is the product solving and how is that benefiting you?
I'm finding ways to re-use parts of a discussion where I got great feedback from a prospect or customer. Or vice-versa. Using it as a way to see where in the conversation I messed up or could have said or done something different to get a better result.
Recommendations to others considering the product:
At the very least go through and do an evaluation, it is a very powerful tool for new sales reps from any level, either new to a company or sales in general
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