Gong
Gong.ioExternal reviews
6,600 reviews
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Gong is incredibly smart and valuable every single day
What do you like best about the product?
I love that I don't have to take notes anymore. Listening to recordings from my phone at increased speed and being able search through the transcripts of each call are both way better than taking notes manually.
It's so easy to get caught up when brought into a sale mid-cycle and not feel like I am fighting to catch up the whole time.
It is also so great for bringing new team members into a selling team for new products. They have excellent recording and notes that allow us to increase the speed at which we train our people.
Lastly, I find the ability to send snippets of recordings to be really useful. This has been a great way to share specific talking points with our Product team or Engineers to give them examples of how customers respond to certain features or ideas they are presented with.
It's so easy to get caught up when brought into a sale mid-cycle and not feel like I am fighting to catch up the whole time.
It is also so great for bringing new team members into a selling team for new products. They have excellent recording and notes that allow us to increase the speed at which we train our people.
Lastly, I find the ability to send snippets of recordings to be really useful. This has been a great way to share specific talking points with our Product team or Engineers to give them examples of how customers respond to certain features or ideas they are presented with.
What do you dislike about the product?
I don't dislike anything about Gong after a few months of using it. It's simply wonderful.
What problems is the product solving and how is that benefiting you?
We use it to track action items, provide coaching, and training. We have seen teamwork increase substantially across the organization and efficiency increase amongst the positions that get pulled into a sale during the later stages of a sale.
Onboarding new team members is so much quicker now that they have concrete searchable examples to use as they get trained.
Onboarding new team members is so much quicker now that they have concrete searchable examples to use as they get trained.
Recommendations to others considering the product:
I truly believe this software to be worth every dollar. The trial was simple and useful. The Gong team was there every step of the way to get through the trial and implementation.
Gong has been a true life saver!
What do you like best about the product?
Love the fact that I do not need to take notes. After the call I can just go back listen to the call, download the transcript or just review the action items.
What do you dislike about the product?
I honestly can't say I dislike anything about Gong
What problems is the product solving and how is that benefiting you?
I am able to share the call history with my partners who may have not been able to make the call. We can review it together and come up with a strategy for our next step.
Ring the Gong!
What do you like best about the product?
Account Visualization
Note taking
Sharing capabilities
Note taking
Sharing capabilities
What do you dislike about the product?
I would like more best practice ideas on curating a call recording library
Gong is far superior to competitors I've used, but it does lack a call highlighting bar that I miss
Gong is far superior to competitors I've used, but it does lack a call highlighting bar that I miss
What problems is the product solving and how is that benefiting you?
Call recording
Sales enablement
Sales enablement
Recommendations to others considering the product:
Make sure you have a management team dedicated to taking time to review calls on a regular basis
Gong is a phenomenal product. Helps me as a Salesperson 100%
What do you like best about the product?
The call recording and transcript recording of each call. I no longer need to take notes and can quickly reference past calls, to help me reference past discussions and close more deals.
What do you dislike about the product?
Sometimes the Notetaker functionality fails, but for the most part it works.
What problems is the product solving and how is that benefiting you?
I no longer have to take detailed notes, which helps me stay engaged on a call. I am quickly able to reference previous calls so I am always speaking in the customer's language.
Recommendations to others considering the product:
Learn about all of the features that they have to offer. There are a lot of different use cases that Gong can help with.
Robust notetaking tool
What do you like best about the product?
This is a great automated recording and notetaking tool that provides immediate value, especially in decentralized remote work environments.
What do you dislike about the product?
I do not see any downsides of utilizing this tool.
What problems is the product solving and how is that benefiting you?
We use this tool for internal coaching and feedback, as well as personal recorded notetaking and call analysis.
Easy to use
What do you like best about the product?
Gong is so easy to use and helped my ramp-up to my new role even faster.
What do you dislike about the product?
The search functionality isn't the most intuitive, I wish finding calls was easier.
What problems is the product solving and how is that benefiting you?
It's very easy to get caught up on missed calls or specific topics that I want to learn more about
It's super easy to use
What do you like best about the product?
The ability to share calls with clients. This makes the decision timeline shorter because now if a key stakeholder cannot join the live call we can send them a copy of the recording.
What do you dislike about the product?
When gong fails to join the call. Also there are times when it joins 15 to 20 minutes late. Doesn't happen too often but when it does it can be a distraction.
What problems is the product solving and how is that benefiting you?
Eliminating the need of having multiple client calls to review the same items. This makes it more efficient for everybody involved.
Great for knowledge sharing + training
What do you like best about the product?
UI is intuitive. Search + Filter are fantastic
What do you dislike about the product?
Natural language processing can sometimes inaccurate
What problems is the product solving and how is that benefiting you?
Knowledge share as a lower-level employee
Recommendations to others considering the product:
Capitalize on all features. Gong's utility comes in its multi-faceted approach, not just video recording.
Gong has been great in allowing me to learn from my own calls and learn calls of others
What do you like best about the product?
Being able to listen back to my calls to pick up details I wasn't able to write down, as well as being able to share calls between colleagues
What do you dislike about the product?
Sometimes the transcript feature isn't 100% right, however it means I can search for keywords to locate a specific section of a call
What problems is the product solving and how is that benefiting you?
Product training and objection handling are two problems, as I can learn from those who excel in such areas
Currently use the tool for our quality team and love it!
What do you like best about the product?
I love the ability to see topics at the bottom and the amount of time my reps speak.
What do you dislike about the product?
I do not like how small the screen is when reviewing screenshares.
What problems is the product solving and how is that benefiting you?
We are using it to quality check our sales reps. We love the ability to filter out each rep and see their title of each call.
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