Gong
Gong.ioExternal reviews
6,600 reviews
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Incredible Tool
What do you like best about the product?
Every sales team should have this sort of conversational intelligence. Clean interface, easy navigation, and product features are second to none.
What do you dislike about the product?
Mobile interface can be a bit laggy at times. Hoping this cleans up soon!
What problems is the product solving and how is that benefiting you?
Following the entire sales cycle, not only as a system of record, but when utilized with Outreach, gives the ability to act on the necessary motions with the intelligence of the platform.
Recommendations to others considering the product:
When utilizing with a Sales Engagement Platform like Outreach this creates a power stack for any sales team looking to drive more revenue.
Great tool for learning and coaching with strong UI
What do you like best about the product?
Our reps and managers love the "Deals" board view. It pulls in CRM info and highlights a timeline view of all communication cross-channel with a prospect/customer and how much you're speaking with different stakeholders at a particular company. The stats page is another favorite as it shows key trends across users by team.
What do you dislike about the product?
Would be great if the system could reflect all the different places communication happened like LinkedIn and text for the "Deals" board. Also wish their conference integration worked with unique zoom links instead of having users manually add the Chrome conferencing extension.
What problems is the product solving and how is that benefiting you?
Having a central repository of external facing recordings that's transcribed and made discoverable based on user, CRM, words/trackers, etc. creates a collaborative environment, makes it easier to learn from others, and surface opportunities for coaching.
Revolutionary for an AE!
What do you like best about the product?
As a new rep at a fast-growing organization, Gong has helped me: 1) review calls, 2) learn from my peers (without bugging them), 3) go back and collect additional notes and details from my customers for strong follow-up and customization, 4) review calls from previous opportunities in my accounts to write personalized outbound messages to re-engage, and 5) great coaching tips for strong sales calls
What do you dislike about the product?
Can't think of anything right now... it's great!
What problems is the product solving and how is that benefiting you?
Consistent coaching and attention to detail for opportunities
Recommendations to others considering the product:
Do it! It's revolutionary
Customer Discovery Process Made Easier
What do you like best about the product?
I love the fact that I can continue the customer discovery process asynchronously without interfering with the Sales call. It's easy to provide Sales with a list of questions I want answered from specific potential customers, and then listen to the recording to understand how they react to those questions. The analytics/insight per call is also useful where it's easy to understand what topics have been discussed. So I don't waste time listening to a call that doesn't matter to me. I also love how certain portion of the call can be highlighted and shared with others.
What do you dislike about the product?
There is a feature where we can listen in on an active call without others noticing. This feature lags extremely and isn't as smooth as the recording. Would love to see this evolve in the future. Additionally, continuing on the same chain of thought on the customer discovery process, if there is a feature to ping my team members with questions on an active call that I'm shadowing, that might be helpful.
What problems is the product solving and how is that benefiting you?
I'm solving the customer discovery process - trying to understand what are the pains of a customer, and how we can work on solving those problems. So far, it has been easy to listen to the challenges from the customers directly (or through a recording).
Recommendations to others considering the product:
A great product for Sales coaching and customer discovery. The transcription service works but isn't perfect.
Love/Hate
What do you like best about the product?
As a salesperson, I have a love hate relationship with the tool. I use it frequently to understand the customer nuances, tone and underlying motivations. As a training tool, it offers excruciating detail into your performance on the call and illustrates where you can improve. This level of understanding is a double edged sword as I see clearly where improvements can be made....my managers can as well......
I use it as means to reengage with customers to focus by sending choice snippets and copies to my direct contact and other stakeholders. In effect, it's a selling tool and keeps the solution top of mind, maps the solution to the problem, and uses the clients own word to sell themselves.
As much as I hate hearing my own voice, I've found Gong.io to be one of the most innovative selling tools to hit the market in decades.
I use it as means to reengage with customers to focus by sending choice snippets and copies to my direct contact and other stakeholders. In effect, it's a selling tool and keeps the solution top of mind, maps the solution to the problem, and uses the clients own word to sell themselves.
As much as I hate hearing my own voice, I've found Gong.io to be one of the most innovative selling tools to hit the market in decades.
What do you dislike about the product?
Tooo transparent......good for managers....not so go for the line guys. You can't sweep the bad calls under the rug.
What problems is the product solving and how is that benefiting you?
Note taking, gaining a deeper perspective into client problems, covering all aspects of a complex sales cycle.
I've improved my delivery cadence, talk less, and have implemented a Sandler methodology.
I've improved my delivery cadence, talk less, and have implemented a Sandler methodology.
The best tool for recording, reviewing and sharing meetings
What do you like best about the product?
The ability to search by any component of a meeting is key to how we use Gong. I'm able to easily find calls from months back and easily find the parts that I need to listen to. I also really love the transcript feature with hyperlinks/references to the time in the call. That has been very helpful to search for a key word or phrase and easily listen to that section of the call.
What do you dislike about the product?
The video quality of the recordings could be a little better. Other than that, I don't have any complaints. Some of the navigation and layout isn't as intuitive as it could be, but I haven't had too much trouble finding what I need.
What problems is the product solving and how is that benefiting you?
First, it solves my need to get up to speed on our different customers very quickly when their project is handed off to me. I can just go search by the customer name and continue filtering/searching for exactly what I need to hear.
Secondly, my customers have gotten use to Gong recordings and actively request call recordings on a normal basis. So not only has Gong helped me when I need it, my customers are seeing the benefit too.
Secondly, my customers have gotten use to Gong recordings and actively request call recordings on a normal basis. So not only has Gong helped me when I need it, my customers are seeing the benefit too.
Recommendations to others considering the product:
Use it even for meetings that you don't think you need to - it can really be a life saver! Rather than frantically taking notes during a meeting, you can feel free to be more engaged knowing that you can always revisit key points or shared screens later on.
Great for training and sales development
What do you like best about the product?
I like being able to go to an account and see every interaction I have had with this account. It is easy to go back and find the information you may have missed previously. I also like the training it provides like talk track, run-on sentences, etc.
What do you dislike about the product?
There is nothing I dislike. I use Gong almost daily and use almost every feature.
What problems is the product solving and how is that benefiting you?
I listen to one of my calls a week to be able to critique myself.
Recommendations to others considering the product:
Use gongs customer success team
Gong is a Great Sales Tool
What do you like best about the product?
Ability to come back and listen to calls. Especially like the ability to search through the transcripts.
What do you dislike about the product?
Nothing comes to mind. For the service of being able to pull calls and listen it works as advertised.
What problems is the product solving and how is that benefiting you?
Being able to listen to calls to hear back client feedback. Also how to evaluate my own sales presentations.
Recommendations to others considering the product:
Great tool
Love the statistics Gong identifies after call
What do you like best about the product?
It's super helpful to understand the statistics after the call. Your patience, too much talking, monologue, interactivity, and customer story.
What do you dislike about the product?
The transcript isn't always clear on the exact words.
What problems is the product solving and how is that benefiting you?
My colleagues can review my calls and make suggestions or recommendations.
Recommendations to others considering the product:
If you're looking for a super useful call logging platform for sales and training, this is it!
Very helpful and usefull.
What do you like best about the product?
being able to send videos of recordings.
What do you dislike about the product?
not being able to send a permanent link tied to a recording, but its not that big of a deal
What problems is the product solving and how is that benefiting you?
seeing if a client viewed the recording. Allows me to follow right back with the client.
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