Gong
Gong.ioExternal reviews
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Gong will help you listen better
What do you like best about the product?
- Call metrics are a nice way to see where you can improve
- SFDC integration is a great way to track opportunities through conversations
- Sped up playback to help with note taking after the fact for more fluid conversations in the moment
- Timestamped comments for feedback from management
- SFDC integration is a great way to track opportunities through conversations
- Sped up playback to help with note taking after the fact for more fluid conversations in the moment
- Timestamped comments for feedback from management
What do you dislike about the product?
Transcription function is bad, borderline useless if you're speaking industry specific jargon with abbreviations and non-colloquial terminology or speaking to anyone with an accent. This is probably universal to any call recording software platforms, though.
What problems is the product solving and how is that benefiting you?
- Call recording is a blessing for note taking and prep
- Ability to learn from peer calls in hindsight
- Ability to learn from peer calls in hindsight
Recommendations to others considering the product:
This review is for a sales use case, keep that in mind if your goal is for other purposes.
The best tool to learn what your peers are doing in the field
What do you like best about the product?
You can provide feedback and send snippets about your calls to your peers for review. Ramp up time can be reduced because as a new team member you can shadow as many calls as you want.
What do you dislike about the product?
Sometimes the transcripts are not very accurate
What problems is the product solving and how is that benefiting you?
reduce ramp up time
Learn how other peers handle objections
Learn how other peers handle objections
Great insight in an easy to use package.
What do you like best about the product?
I love how easy Gong makes it to share snippets of calls with colleagues and management. This tends to result in really great feedback opportunities and insight into how an empoyee is performing. I'm also a huge fan of the timeline feature that integrates with easy so that it's very simple to see how we're communicating with our customers and what took place when.
What do you dislike about the product?
There isn't much I don't like about Gong but the one thing I'd like to see is a more fleshed out scorecard feature. There isn't a way to hide scorecards from call hosts even for a period of time. It would be a great tool to use for self vs management evaluation if this were possible!
What problems is the product solving and how is that benefiting you?
Gong is helping us with better coaching which ultimately allows us to uplevel our team!
Sales rep using Gong
What do you like best about the product?
I like the quick search feature and the ability to leave and share comments with your team. Immediate feedback.
What do you dislike about the product?
Nothing I can think of at this moment. The product meets all of our expectations.
What problems is the product solving and how is that benefiting you?
Close rate, conversion rate, win rate on opportunities, increasing ASP.
Recommendations to others considering the product:
Use often and you will get great value out of the tool.
Great Tool for Sales
What do you like best about the product?
Great product four our sales team. Helps evaluate our calls and saves the hassle of taking notes
What do you dislike about the product?
Constant logging out of Gsuite and email
What problems is the product solving and how is that benefiting you?
Note taking. Gong recording calls allows me to focus on the the call while its happening
Gong Runs Seamlessly and is Smart!
What do you like best about the product?
I love that Gong records and analyzes my calls in the background, so that I can later review them and see areas for improvement. Probably my favorite part about that is the "stats" area where it tracks how engaged I was with the customer, how "patient" I was in responding to the customer, and what the talk ratio was between the customer and I. This is actionable data and allows me to see trends for where I need to tighten things up and where I'm doing well.
I also love that Gong shows up on the call as a "note taker". This comes across as very natural for customers and they often comment that they think it's cool we have an app to take notes and record the convo. This somehow comes across as more of a logical explanation than even recording it on Zoom, as just about anyone can see the value in taking notes.
I also love that Gong shows up on the call as a "note taker". This comes across as very natural for customers and they often comment that they think it's cool we have an app to take notes and record the convo. This somehow comes across as more of a logical explanation than even recording it on Zoom, as just about anyone can see the value in taking notes.
What do you dislike about the product?
Video recording quality is pretty low sometimes- transcription is decent, but still has a ways to come. Also get a whole lot of emails from Gong- I know I can update my subscriptions, but it's just one more to manage, and frankly, the emails I get from them aren't super valuable to start with.
What problems is the product solving and how is that benefiting you?
I'm solving the problem of self coaching and improvement as a Sales rep. It's easier than ever to improve and know where to focus my efforts.
A Product Marketer's Best Friend
What do you like best about the product?
- Ability to understand which part of your sales pitch is resonating most with customers and hear how they talk about which problems they're trying to solve (in their own words)
- Ability to track on key words (like feature names, case studies, competitors, etc.) and get metrics on their usage
- Transcripts are great - especially as something to refer back to after customer calls. Also helps so you can focus on the conversation instead of furiously writing notes
- Ability to track on key words (like feature names, case studies, competitors, etc.) and get metrics on their usage
- Transcripts are great - especially as something to refer back to after customer calls. Also helps so you can focus on the conversation instead of furiously writing notes
What do you dislike about the product?
Would love to have this data integrate into more of our tools for better tracking
What problems is the product solving and how is that benefiting you?
Understanding trends that are happening in the field. As PMM, we can't be on every customer call, but Gong makes it really easy to catch up on what your sales and CX team are hearing so you can spot trends and adjust messaging as needed. Also, very helpful for our sales enablement and training iniatives.
The best call/deal review software out there and it's not even close
What do you like best about the product?
Easy interface, super easy to pick up and get rolling. We switched to a competitor a year or so ago, and immediately our Sales team wanted Gong back. Their Customer Engagement is also unlike anything else you will see out there, can't recommend them enough.
What do you dislike about the product?
The search bar can be a bit tricky but for all I know that could be due to my integration. Truthfully I have next to no complaints or dislikes about this tool.
What problems is the product solving and how is that benefiting you?
The ability to go back and listen to certain calls on days where you are slammed with meetings and other tasks is crucial to making sure all of my bases are covered. In addition, the ability to listen to calls of my superiors and learn from them has been immensely valuable in my SDR role.
The best call review/sales coaching tool I have ever used
What do you like best about the product?
I like how Gong separates the call out by person talking so you can easily skip to the sections of the call you need to listen to again. I also like the comment feature where you can tag people in a comment at a specific time during the call so you can be surgical with your coaching. It's been very helpful to coach my BDR as we target accounts together.
What do you dislike about the product?
The transcribing software could use some work, it is inaccurate and inconsistent.
What problems is the product solving and how is that benefiting you?
Gong gives me the ability as a sales rep to go back to calls I had previously with clients and brush up on their concerns, their goals, and their vocabulary. This helps me be more effective as a rep on my next call, especially when a lot of time can go by in between client touchpoints.
Gong also helps you give tactical coaching, not on a "call level" but on a line by line level of what reps are saying. This helps them target areas of improvement.
Gong also helps you give tactical coaching, not on a "call level" but on a line by line level of what reps are saying. This helps them target areas of improvement.
Super helpful for deal tracking and training
What do you like best about the product?
I love that I can get on calls with clients and not have to take notes because the meeting is automatically recorded and transcribed for me. It's a super easy integration with our email tracking and Salesforce, and I don't even know how it work but it gets the job done. The recordings are also vital for training new hires. It's also extremely easy and intuitive to navigate, which makes me want to actually use it. I use the app as well!
What do you dislike about the product?
The transcription isn't perfect, but that may be because I talk really fast. I also don't use the post-call insights, so I can't speak to the accuracy of those.
What problems is the product solving and how is that benefiting you?
I'm able to stay on top of my opportunities and calls. It's a huge time savings for me and really helps me optimize my efforts.
Recommendations to others considering the product:
Get the app!
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