Gong
Gong.ioExternal reviews
6,600 reviews
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Good product
What do you like best about the product?
Love that I can listen to colleagues calls and share them with my managers. We all benefit from this.
What do you dislike about the product?
The video function didn't net many positive results.
What problems is the product solving and how is that benefiting you?
As a sales team, we help each other by sharing our calls and strategizing with each other.
Recommendations to others considering the product:
This will ramp up your sales process more than any other service out there
Great Software!
What do you like best about the product?
The software is simple but provides a great deal of transparency for our organization! The platform is easy to train on and helps to reduce the ramp period for new hires and saves the company money. The ability to create libraries of calls is fantastic! It is simple to flag calls for coaching and give the whole floor access to them.
What do you dislike about the product?
I wish the transcript feature was a little better. The word count and picking up certain words is often a little off.
What problems is the product solving and how is that benefiting you?
Our organization is using Gong to reduce ramp time for a new hire, create more efficient AEs, and build a stronger SDR team. The benefits of the program are being able to have a completely remote team and have accountability and transparency into the day to day activities. It has allowed our SDR team to become stronger by listening to the sales conversation and allowing the AE team to give direct feedback on the appointments being set.
Recommendations to others considering the product:
use all of the features and have the entire staff trained on things when you implement it!
User friendly, data driven platform
What do you like best about the product?
How quickly a call gets uploaded for me to listen to. Within 10 minutes I can go back and listen to a demo that just occurred and review how things went. I also like how seamlessly it integrates with the other tools that we use, like google calendar and frontspin. It makes things much easier for me. I also like how things are color coded, so that I can easily jump to the desired portion of the demo. For example, when I want to jump to listen to a close, then I go to the pricing section of the call, and don't have to fast forward through the whole thing to get there.
What do you dislike about the product?
That I can't upload a call that wasn't automatically integrated. There are times when someone will call me, but because it came through my desk phone I have to listen to it on another platform. It would be helpful to take downloaded calls and be able to drop them into gong to be analyzed.
What problems is the product solving and how is that benefiting you?
Understanding how long my dialogues are, and improving my listening skills. When I don't use gong, it's hard to tell what points were talked about, how much the prospect talked, and the time it took to progress through the demo. I don't have to listen to the entire call to know at what point I'm at in the demo.
Seamless User Experience & Insights from SDR
What do you like best about the product?
I love how easy it is to see the happenings of my sales org with Gong. I particularly like the "listen in" feature for live calls which makes it easy to fit in time for research throughout my days as an SDR who's aspiring to be a sales rep. The educational benefits of Gong are amazing and seeing the analytics for the call features (talk time, small talk time, next steps etc. The format of Gong is definitely the most helpful as it's extremely user friendly and easy to see insights for a sales call at a glance. It's an awesome tool to use for sales coaching purposes as well!
What do you dislike about the product?
At times the features can take a bit to load but all in all the tool is amazing!
What problems is the product solving and how is that benefiting you?
Gong makes it easy to analyze calls and to allow your entire company to engage with the pre & post sales cycles.
Recommendations to others considering the product:
I recommend!
Excellent for a new starter
What do you like best about the product?
Easy to use, the fact that it is separated into teams was useful. I love the fact that it has a script to also assist.
What do you dislike about the product?
There are no functions on Gong that I did not like
What problems is the product solving and how is that benefiting you?
How to structure my call and how to overcome objections
Recommendations to others considering the product:
For any new starter to get up to speed and anyone else trying to improve
Gong saves me time!
What do you like best about the product?
Gongs ability to put the conversation in text format saves me countless time. I'm able to search for keywords with simple command F. Often times if reps need to refer back to a call for a key part (such as a phone number given by the customer), instead of listening to the call, we can look at the call script.
Gongs simplicity also allows reps to easily QA and listen to their calls. Prior, we used Five9, and it was too much of a hassle. Reps were negligent to listen to calls because of the work to listen to one call (downloading vs 1 click with Gong)
Gongs simplicity also allows reps to easily QA and listen to their calls. Prior, we used Five9, and it was too much of a hassle. Reps were negligent to listen to calls because of the work to listen to one call (downloading vs 1 click with Gong)
What do you dislike about the product?
Gong cant look at multiple calls at once. I wish it would look at the customer level rather than the call level. ie: we have QA requirements that only need to be done on 1 call with a customer, and our reporting is off b/c we are not looking at all calls with that customer
I also wish the reporting was more customizable. ie: I would love to look at month over month or quarter over quarter trends of reps performance, keyword usage, etc.
I also wish the reporting was more customizable. ie: I would love to look at month over month or quarter over quarter trends of reps performance, keyword usage, etc.
What problems is the product solving and how is that benefiting you?
QA is the biggest problem we can now solve. Prior to gong we had no visibility.
As a manager, I can quickly go into Gong and search for keywords and start listening to specific sections without having to spend countless time trying to find what im looking for
As a manager, I can quickly go into Gong and search for keywords and start listening to specific sections without having to spend countless time trying to find what im looking for
Recommendations to others considering the product:
What's your time worth?
Using Gong for call coaching
What do you like best about the product?
I like being able to look back in calls by keywords and remember info from past customer conversations
What do you dislike about the product?
the time it takes calls to load, but that's understandable
What problems is the product solving and how is that benefiting you?
the time i spend talking vs the prospect % time talking
Recommendations to others considering the product:
I would tag notes on the exact part of the call you are referring to it helps you stay organized and keep info at hand. We create folders for each sales team to do weekly reviews and give feedback.
Powerful Tool that Empowers me to Focus on my Customer rather than Taking Notes
What do you like best about the product?
I like that Gong automatically joins my calls and begins recording the moment the meeting starts. I do not need to fumble around with pressing record or getting part of the way into my meeting only to realize I forgot to press record.
What do you dislike about the product?
I need to enter the web interface to cancel the recording of a call instead of being able to click on a link in an email. I wish there was a simple way to cancel the recording of a call without needing to launch the web app. Also Gong did not have SSO enabled. Could be the way our organization implemented the tool.
What problems is the product solving and how is that benefiting you?
Gong allows me to have better conversations with my customers. Instead of focusing on taking notes and capturing everything my customer says, I can instead focus on listening and asking good questions, leading to more thoughtful and better overall conversations. Also, Gong allows me to quickly review calls and see who was speaking during different portions of the call. The ability to quickly review a call for information I missed or want to review again is priceless.
Recommendations to others considering the product:
This is a very powerful tool that will allow people in your organization to have better conversations with customers. It extends the capability of meeting recordings immensely and I'd absolutely recommend any company looking for a robust call recording tool to give Gong a serious look.
We use Zoom as well and the recording capability is light-years ahead.
We use Zoom as well and the recording capability is light-years ahead.
Best Tool for Sales
What do you like best about the product?
Key Words are the best. Makes easy to find information / stalled deals
What do you dislike about the product?
User interface on desktop to clunk would rather have the desktop
What problems is the product solving and how is that benefiting you?
Reps not closing deals and having issues with their sales process.
Recommendations to others considering the product:
n/a
Gong is great
What do you like best about the product?
The capability to view your call and the transcript. The product is easy to use and understand. The audio quality is great and joins your call without you needing to remember to add it.
What do you dislike about the product?
The UI can be somewhat cluttered when searching for different calls within your organization. The searching capabilities can be somewhat confusing
What problems is the product solving and how is that benefiting you?
We use Gong to record our calls and review it afterward. Easy to use, very intuitive and you don't have to remember to add it to any of your customer calls.
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