Gong
Gong.ioExternal reviews
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An extremely helpful tool
What do you like best about the product?
The thing I like the best about Gong is I can go back and listen to my previous calls with the same client to prepare for future calls with them.
What do you dislike about the product?
I dislike the fact that the "robot" tells the client is being recorded in the beginning of the conversation.
What problems is the product solving and how is that benefiting you?
I can go back and listen to my conversations to learn from my mistakes. This has allowed me to grow a lot in my profession.
Time Saver!
What do you like best about the product?
I can simply share calls with anyone! Super easy to share clips, full calls internally and with customers. I would recommend gong to anyone considering the product. It shows up automatically to all calls and is also integrated with our SF instance so it makes it easy to log calls, without having to do anything.
What do you dislike about the product?
Gong sends reminder emails you can't turn off. I don't like how you can't remove the expiration date(s)
What problems is the product solving and how is that benefiting you?
I can easily go back into a call and listen for specifics if there is anything I missed. I can share feedback directly with my product team.
Recommendations to others considering the product:
Find out what other systems you want to integrate it to. Ask them to remove expiration dates :)
Can't live without it
What do you like best about the product?
The transcripts somehow pick up conversations better than my own ears, especially with background noise or accents or people talking over each other
What do you dislike about the product?
Nothing, maybe the UI is a little busier than it used to be, but it's still great!
What problems is the product solving and how is that benefiting you?
I'm solving taking down notes for every call. The transcripts are so much more reliable and you can search for specific keywords, action items, etc.
Great tool for coaching, Call breakdowns, and record of how the flow of the call went.
What do you like best about the product?
Transcribed scripts of how the call went
What do you dislike about the product?
None that i can think of. I guess i need a character count to move to the next stage of this survey
What problems is the product solving and how is that benefiting you?
Hearing my peers do things differently is always great. Script transcription allows me to find competitors that were discussed
Recommendations to others considering the product:
Great way to coach within an office setting but definitely better Outside of the office setting
One of the easiest tools to use in our tech stack
What do you like best about the product?
Gong's onboarding process was unbelievable. It was all set up for me when I started using it—it was truly a click of a button. I especially like the transcription and searchability for keywords, as well as the robust performance recommendations for my call style.
What do you dislike about the product?
Being in Services, I do feel like it is more of a sales-oriented tool. My calls have tags such as "Closed Lost" and "Closed Won" on them, which don't mean anything to my role, since I work with customers post-sale. This may have to do with how my company set it up, but it would be helpful if there was a more customized experience for each user.
What problems is the product solving and how is that benefiting you?
Automatic call recordings, reviewing past discussions to fill in and review call notes, team collaboration and training, improvement on soft skills.
Gong - a must for all sales people
What do you like best about the product?
The ability to play back conversations and look at the side bar where it says what the topics of conversation are.
What do you dislike about the product?
Nothing! Its an incredible platform and I would highly recommend it to everyone!
What problems is the product solving and how is that benefiting you?
Solving for the ability to take down notes and collaborate with my teams better and provide feedback on their calls!
Recommendations to others considering the product:
GET IT! Best tool for sales enablement and coaching and note taking!
Great insights into customer needs for a Product Manager
What do you like best about the product?
Ability to follow up calls, all is recorded, can search by keywords, can subscribe to specific topics and get the exact calls that match, Smooth and rich navigation options
What do you dislike about the product?
Old and non sexy UI. Reasonable UX sometimes a little difficult. Mobile
What problems is the product solving and how is that benefiting you?
Gong allows me to catch up with some customer requirements and needs event without attending a meeting and also following up
Great Product but Needs Different Profiles
What do you like best about the product?
Great product for listening to calls. Really useful to be able to see how much each person is talking on a call, and great to have call transcriptions to understand time spent on topics, etc
What do you dislike about the product?
I'm not on our sales team but it's still set up to automatically record every call with external parties. Many of these aren't sales calls, and shouldn't be recorded, but I still have to manually kick Gong out of the meeting every time. There should be a way to set me up with an "observer" profile on Gong so that it doesn't automatically try to record all of my calls.
What problems is the product solving and how is that benefiting you?
Core product is recording our sales reps' calls, and it's been great to have all of their calls recorded. Additional features around searchability, talk time, etc are extremely helpful.
Recommendations to others considering the product:
Good product, but be clear on who needs to be set up to record calls.
Running a sales team with out going is like going on a hike in the dark woods at night
What do you like best about the product?
Ability to share calls with colleagues so that they can hear first hand from prospects.
The ability to having call snippets shared with me are also great but more important is the analytics.
The ability to having call snippets shared with me are also great but more important is the analytics.
What do you dislike about the product?
could use a better salesforce integration
What problems is the product solving and how is that benefiting you?
team productivity
Recommendations to others considering the product:
Make sure to know how many users will be using the system
Gong - Great Development Tool
What do you like best about the product?
Being able to listen to calls, evaluate processes and acknowledge key points for growth. I also appreciate the ability to search key words, increase the speed, and find common words.
What do you dislike about the product?
Some of the measurements do not apply to my job.
What problems is the product solving and how is that benefiting you?
I am aware of common responses, areas of growth to enhance future calls and support.
Recommendations to others considering the product:
Don't be afraid to use this tool to grow!
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