Gong
Gong.ioExternal reviews
6,600 reviews
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Amazing call partner
What do you like best about the product?
I can filter calls based on the hostname and listen to the calls of the most effective seller in my team and learn from it. Also, I can add a call to listen later. The transcript also really helps in reaching out to the right sentence and conversation.
What do you dislike about the product?
I find it difficult to filter based on the attendee's name.
What problems is the product solving and how is that benefiting you?
Learning from peers. Not to worry about taking notes and go back and listen to anything I missed understanding during the call.
Recommendations to others considering the product:
Make a library of useful videos to group together using #hashtags so that others can benefit from the recordings.
Gong is great product for coaching
What do you like best about the product?
Gong really makes it easy to coach reps on a daily basis. The new activity and deals features are a great addition to call recording functionality. I have used both Gong and Chorus and think that Gong is the better overall platform.
What do you dislike about the product?
Gong really has everything that you need and more so there is not much to complain about. There are just some features that we do not use yet. For example, I would like to get better at using the feedback and coaching tools within the platform - they have scorecards and different ways to promote coaching but we have not leveraged those features yet.
What problems is the product solving and how is that benefiting you?
Gong helps me as a Sales Manager as I can stay up to date on deals without having to do in-depth deal reviews on every opportunity. It also helps me provide more consistent feedback and coaching for my team.
BDR
What do you like best about the product?
I love Gong for filler words, talk time ratio, and ways to improve your calls
What do you dislike about the product?
I wish I could listen to the calls while they are live rather than after the call is made
What problems is the product solving and how is that benefiting you?
Filler words is huge, listening skills to ensure you have a good talk time ratio, areas of improvement
Not great, needs to be faster
What do you like best about the product?
aspect to see who is talking at what time
What do you dislike about the product?
the amount of time it takes for the calls to load. It makes it a managers favorite not a reps favorite
What problems is the product solving and how is that benefiting you?
i dont use it that much but i would if i could go right to the call
Recommendations to others considering the product:
no
Believe the Hype: It’s A Must Have
What do you like best about the product?
-data and insights are superior to other tools
-deal intelligence is a substantial value
-they respond via roadmap quickly and are well-funded
-deal intelligence is a substantial value
-they respond via roadmap quickly and are well-funded
What do you dislike about the product?
some missing low hanging fruit:
-would like to see trends in analytics for individuals/teams in charts
-deal intelligence is good, but needs better sorting functionality and integration with SFDC (in fairness we haven’t explored this as much as we should)
-I don’t see as much aggregated data as I would like re: their customer base
***I am told roadmap addresses the first and happy to he patient in the other 2***
-would like to see trends in analytics for individuals/teams in charts
-deal intelligence is good, but needs better sorting functionality and integration with SFDC (in fairness we haven’t explored this as much as we should)
-I don’t see as much aggregated data as I would like re: their customer base
***I am told roadmap addresses the first and happy to he patient in the other 2***
What problems is the product solving and how is that benefiting you?
-removing the “fog” of ground truth versus sale rep truth
-better visibility across all departments into what our customers are saying
-we on-boarded our entire CSM team 2 months into our term.
-better visibility across all departments into what our customers are saying
-we on-boarded our entire CSM team 2 months into our term.
Recommendations to others considering the product:
Look at new data you are getting that isn’t just sitting in SFDC or any other “data lake.”
Essential for all AEs
What do you like best about the product?
It's nearly impossible to write down and/or remember details from every call you have - whether externally or even internally. Gong allows you the ability to go back and recall the key points discussed during calls. Plus, things you might have originally missed and you can share calls with others so they can review as well.
What do you dislike about the product?
It can be difficult sometimes to find specific parts of calls.
What problems is the product solving and how is that benefiting you?
Add value during the sales cycle
Recommendations to others considering the product:
Gong should be included in every customer-facing salesperson or CSM's toolkit!
Great way to become better at Cold Calls and Qualifications
What do you like best about the product?
The analytics is pretty good, as they help me to better understand my mistakes and areas for improvement.
Gong helps with the following:
Talk Ratio, Longest Monologue, Customer Story's Length, Interactivity, and Patience.
I learned from my latest call that my Customer Story was a bit longer than it was supposed to be. It helped me to orient my approach towards active listening, instead of talking.
Besides this, it helps to jump easily on certain parts of the call.
Other good things are comments, which enable managers to give feedback.
One of the things I really like is the opportunity to listen to the calls from our more experienced colleagues and to get a better understanding of the technical overview, including objection handling, how to answer certain questions, and finally how to lead the conversation in the right direction.
Gong helps with the following:
Talk Ratio, Longest Monologue, Customer Story's Length, Interactivity, and Patience.
I learned from my latest call that my Customer Story was a bit longer than it was supposed to be. It helped me to orient my approach towards active listening, instead of talking.
Besides this, it helps to jump easily on certain parts of the call.
Other good things are comments, which enable managers to give feedback.
One of the things I really like is the opportunity to listen to the calls from our more experienced colleagues and to get a better understanding of the technical overview, including objection handling, how to answer certain questions, and finally how to lead the conversation in the right direction.
What do you dislike about the product?
Not many things that I could think of.
Sometimes, maybe the voice quality is a bit lower than expected.
Sometimes, maybe the voice quality is a bit lower than expected.
What problems is the product solving and how is that benefiting you?
I'm trying to use Gong as a tool that will help me to analyze calls - both from my colleagues and from myself. That's the only way to become better at objection handling.
It's good to hear the calls from more experience colleagues, to get some tips and tricks and to foster further growth of a group.
It's good to hear the calls from more experience colleagues, to get some tips and tricks and to foster further growth of a group.
Incredibly valuable for coaching and strategizing
What do you like best about the product?
I like the ability to pick up key trends and easily tag various people into the call to share insights.
What do you dislike about the product?
For whatever reason the SFDC sync isn't quite working to our fields the way we want it to, but that should be an easy fix in implementation.
What problems is the product solving and how is that benefiting you?
Coaching the team, sharing best practices, gaining insights into what's working vs. not, looking at deals.
Great insights for marketing teams too
What do you like best about the product?
i like the auto transcription, keyword analysis, and just the whole user experience of using it.
What do you dislike about the product?
nothing really to dislike. sales call recording and AI analysis is a must these days this is a great option.
What problems is the product solving and how is that benefiting you?
from a marketing perspective, we get to see what customers are actually saying and feed that back into our content and campaigns.
Transcriptions are a lifesaver
What do you like best about the product?
I love the call transcription. my brain is basically mush by the end of the day and having the transcription to search for keywords from a call is a lifesaver. Love not having to go back and listen to the entire call the try and find one piece of info.
Next steps feature is also AWESOME. Though the action item notification could be more detailed within the email. I don't love having to go into the Gong app to see them all. Also love that the mascot is a bulldog.
Next steps feature is also AWESOME. Though the action item notification could be more detailed within the email. I don't love having to go into the Gong app to see them all. Also love that the mascot is a bulldog.
What do you dislike about the product?
Our "call coaching recorder" sometimes fails to show up on calls. Occasionally, calls get missed. I don't know if there's any way to add call coaching recorder once the meeting has started. Colors of the interface are kind of intense on the call recording view.
Transcription isn't always accurate, but that is to be expected.
Transcription isn't always accurate, but that is to be expected.
What problems is the product solving and how is that benefiting you?
Detailed follow-up and actionable next steps! No more wasting time scrolling back through call recordings..
Recommendations to others considering the product:
Keep improving the action items feature!! love it. Also transcriptions are great, keep improving there.
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