Gong
Gong.ioExternal reviews
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Gong Review
What do you like best about the product?
Analytics and call breakdowns. There are a lot of ways to disect calls.
What do you dislike about the product?
I don't dislike anything. The software works just fine.
What problems is the product solving and how is that benefiting you?
I am trying to go into calls and see how much time I speak and also focus on what customers are saying. Gong allows me to do this easily.
Gong is amazing for coaching and feedback!
What do you like best about the product?
Automatic recording, and transcribing of calls is incredible. I can't say enough how much this has helped me be thorough on follow-up calls.
What do you dislike about the product?
Not a whole lot - Sometimes it doesn't automatically join my WebEx or Zoom calls. This might be something I'm doing incorrectly however
What problems is the product solving and how is that benefiting you?
Coaching. I'm able to reach out to my team for feedback quickly and easily. And they can read along in my transcript very easily.
The most intelligent sales software I have ever used
What do you like best about the product?
I like that it integrates with my calendar so that Gong is invited to my customer calls automatically. The fact that I can share the call easily with other team members, create snippets, and see analytics like how much I talked vs. how much the customer talked is really insightful.
What do you dislike about the product?
I have noticed that the transcript is not as good in foreign languages, particularly Portuguese.
What problems is the product solving and how is that benefiting you?
Not having to worry about taking notes is great - it allows me to focus on the customer. Being able to analyze how I run calls and then quickly make changes. Sharing best practices or good examples of calls with the broader team allows us to upskill.
The best sales tool for marketers
What do you like best about the product?
I love that I can get customer input but listening to calls and I can see key pain points from gongs AI.
What do you dislike about the product?
I wish gong had an outreach like tool because I would buy it
What problems is the product solving and how is that benefiting you?
Sales coaching, call listening, marketing to listening to customers. We can use direct customer language to write marketing copy
Gong Review
What do you like best about the product?
Gong is very useful for understanding what works well and doesn't work well with certain types of calls.
What do you dislike about the product?
The only thing I have noticed negatively about Gong is how it only tracks certain calls and not all.
What problems is the product solving and how is that benefiting you?
I've been able to figure out the analytics better. Biggest benefits are seeing the percentage used for each type of phrase.
Recommendations to others considering the product:
Highly recommend using it for sales training, figuring out what works and what doesn't.
Love being able to review and collaborate with the team!
What do you like best about the product?
I have enjoyed having Gong as a great way to collaborate with my team members on their calls, learn and also review my own calls to know where I can improve and what's working well. It's a great way to review quick stats on some things we may forget, like how much we are talking compared to our prospects and even how much time we are pausing between questions, little things that make a huge difference!
What do you dislike about the product?
I don't have any issues with Gong as of now!
What problems is the product solving and how is that benefiting you?
I've been able to review my own calls and focus on things I can improve on, listen to my own responses and how I'm doing overall and also listen to my colleagues calls, and learn from some of the conversations they're having and how they're handling certain objections.
Recommendations to others considering the product:
n/a
Amazing tool. Could be better with integrations.
What do you like best about the product?
Transcripts and snippets make the ability to hand off and turn over items seamless. We use this within our organization on a very frequent basis and have ran into no real issues.
What do you dislike about the product?
Sharing is a little cumbersome. It would be great if the product had integrations with common chat applications organizations use.(Slack, Teams, etc.)
What problems is the product solving and how is that benefiting you?
Better visibility between Support Engineering, Sales to post-sales, Development and Product notification on feature requests or bug tickets.
Grateful
What do you like best about the product?
The word by word feedback is great! It allows insight into each call and great for review.
What do you dislike about the product?
The website layout could be a bit cleaner, seems a little jumbled
What problems is the product solving and how is that benefiting you?
Problems being solved are tracking completed calls. Great benefits are tracking the calls
Recommendations to others considering the product:
Its a greta value add!
Great tool for those lazy at taking notes
What do you like best about the product?
Great a searching for key works and finding actions/next steps
What do you dislike about the product?
Layout can be a bit busy. There are so many features that you sometimes don't know all the possibilites.
What problems is the product solving and how is that benefiting you?
Note taking. This is really helping me with remembering calls and finding what I promised I'd follow up on.
Recommendations to others considering the product:
No recommendations
Gong has been influential in sales training and breaking down conversations with my clients.
What do you like best about the product?
I would say the breakdown it shows when you are talking vs the other individual. You can see the statistics very well on every conversation
What do you dislike about the product?
The time it takes to download a call from our system and sometimes it simply does not download (rare). The curser to fast forward or rewind could be a bit smoother.
What problems is the product solving and how is that benefiting you?
How to use our sales model also called Sandler
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