Gong
Gong.ioExternal reviews
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By far the best
What do you like best about the product?
Everything - from the accuracy of the AI anaylsys, from the usability and convenience of the mobile app - is by far the best in the space.
What do you dislike about the product?
I'd love to see Gong auto-completing certain CRM fields based on what it picks up in calls.
What problems is the product solving and how is that benefiting you?
I haven't taken notes on a sales call since I started using Gong. This allows me to focus on the conversation and ask more thoughtful and impactful discovery questions.
So much information that helps my sales cycle from start to finish.
What do you like best about the product?
the AI insights and auto generated emails for follow ups.
What do you dislike about the product?
The only thing I dislike is how the video recording doesn't require a password. Sometimes we have confidential data.
What problems is the product solving and how is that benefiting you?
It's solving the problem of having multiple platforms to do everything Gong does in one.
Works Great!
What do you like best about the product?
It stores and analyzes all my meetings. I have the recording at my finger tips when prospects want to review it.
What do you dislike about the product?
It's vast functionality. I feel like I am only scratching the surface in using its capability.
What problems is the product solving and how is that benefiting you?
It provides a library of information regarding historical meetings both from intelligence and archived calls for prospects to review if needed.
Couldn't do my job without it!
What do you like best about the product?
As a CS leader, I have used Gong in my last several roles. I'm at the point where I wouldn't want a CS leadership position where I couldn't use Gong with my team. It's incredibly helpful for sharing the voice of the customer with internal teams, coaching CSMs, understanding and tracking customer challenges, and building accountability for CSMs and customers. Calls are easy to record and share.
What do you dislike about the product?
I would have loved a follow-up check in from the implementation team a few weeks or months after launching. Now that we're using it regularly, there are definitely ways we could improve and I'd love some expert advice~
What problems is the product solving and how is that benefiting you?
It's incredibly helpful for sharing the voice of the customer with internal teams, coaching CSMs, understanding and tracking customer challenges, and building accountability for CSMs and customers.
Streamlining Account Handoffs and Enhancing Workflow Efficiency with Gong
What do you like best about the product?
Automated note taking that is *mostly* correct? Yes, please!
Enhanced visibility throughout the sales process. The account handoff—whether from an AE or another CSM—is significantly streamlined with Gong. The platform generates follow-up emails once the call is processed, which I utilize as a first draft for customer communication. This feature has been a game changer, greatly improving the efficiency of my workflow.
Enhanced visibility throughout the sales process. The account handoff—whether from an AE or another CSM—is significantly streamlined with Gong. The platform generates follow-up emails once the call is processed, which I utilize as a first draft for customer communication. This feature has been a game changer, greatly improving the efficiency of my workflow.
What do you dislike about the product?
Sometimes AI gets the transcript wrong, and therefore the general conversation incorrect. As long as you review prior to taking action these concerns are moot.
What problems is the product solving and how is that benefiting you?
Efficiency! The workday is full of competing priorties, this tool helps take some of the administrative and mundane tasks off my plate
Gong has changed my experience as a CSM
What do you like best about the product?
I love the AI generated notes because I am able to be in the moment with my clients. I no longer need to be furiously typing notes and I can focus on listening.
What do you dislike about the product?
I would not change anything at all. I love Gong!
What problems is the product solving and how is that benefiting you?
Gong is capturing all my conversations with my clients. Gong also is showing me the previous notes with my upcoming calls with is greatly beneficial.
First time user and I love it!
What do you like best about the product?
I really enjoy how the technology takes the call and gives me a written recap and next steps. It is wildly accurate!
What do you dislike about the product?
I'm still learning the system, but nothing at this point.
What problems is the product solving and how is that benefiting you?
Notetaking, follow up items and feedback from my manager.
makes my life as a CSM so much easier
What do you like best about the product?
I no longer need to take notes during meetings, which allows me to give my full attention to the customer throughout our conversations. I also appreciate being able to search for the precise moment when a customer mentioned a specific detail that is important for our ongoing relationship.
Sharing snippets about customer requirements with my colleagues responsible for the product has become much easier, saving time and significantly speeding up our internal processes. This also saves me time when dropping product request
I feel secure because it provides instant access to all the exact insights a customer has shared with me over time.
Sharing snippets about customer requirements with my colleagues responsible for the product has become much easier, saving time and significantly speeding up our internal processes. This also saves me time when dropping product request
I feel secure because it provides instant access to all the exact insights a customer has shared with me over time.
What do you dislike about the product?
The search functionality in the account section could use some enhancements to help users more easily locate people, companies, and specific calls.
What problems is the product solving and how is that benefiting you?
helps keeping track of all the conversations with customers and analyze aggregate data
Best meeting recap tool
What do you like best about the product?
Not only does gong let me hear back all my meetings, but it also saves me time by generating concise meeting recaps.
It generates a list of action items and discussed topics, this way, I can easily draft an email to send to my client.
It generates a list of action items and discussed topics, this way, I can easily draft an email to send to my client.
What do you dislike about the product?
I proofread the text it generates, and a couple of times I found it missed 1 or 2 important points, other than that I find it to be very accurate.
What problems is the product solving and how is that benefiting you?
It saves me a lot of time, because of it I don't have to listen back the whole meeting and it generates a recap I can send to my clients.
Once you have Gong, you won't go back
What do you like best about the product?
The trust I have in the accuracy of the data that the recorder captures in my calls. It allows me to dedicate my full attention to listening to the customer/prospect, rather than multi-tasking.
What do you dislike about the product?
There really aren't any.... The worst thing I can think of it is when the notetaker introduces itself at the beginning of the meeting, which isn't a big deal at all.
What problems is the product solving and how is that benefiting you?
1. Time-savings -- being able to rely on Gong for conversation follow-up and CRM knowledge transfer
2. Remembering key points/details -- resurface old call insights to rekindle conversations or drive home points
3. Finding insights I would have otherwise missed -- the Gong recorder is highly accurate and captures things most humans would breeze over
2. Remembering key points/details -- resurface old call insights to rekindle conversations or drive home points
3. Finding insights I would have otherwise missed -- the Gong recorder is highly accurate and captures things most humans would breeze over
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