Gong
Gong.ioExternal reviews
6,600 reviews
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Very Helpful
What do you like best about the product?
I really like this tool, it is so nice to not have to take notes on sales calls and be focused on tone and other nonverbal cues. Also as I bring in more people to my sales deals, you can send them the gongs to get familiar with the key players. It is also great to use it to pass on questions asked to other departments.
What do you dislike about the product?
Sometimes it is hard to get to the next person talking as it picks up background noise.
What problems is the product solving and how is that benefiting you?
It is so helpful to re-listen to sales calls to make sure you have clarity.
Recommendations to others considering the product:
Get it!!
Great tool!
What do you like best about the product?
Having a library of calls for yourself and your team is a great training and sales tool.
What do you dislike about the product?
Ultimately, it's up to the customer on whether they want the call recorded. Obviously, this is necessary, but can sometimes be disappointing.
What problems is the product solving and how is that benefiting you?
Gong makes note taking much easier and allows you to be fully involved during the call.
A good Sales Intelligence platform
What do you like best about the product?
I like the automated transcription functionality and the ability to search within the calls. I also like the various little things that are very helpful, like the ability to make small snippets and organize them into folders and the call breakdown bar by topic of what's being discussed.
What do you dislike about the product?
Not much to dislike here, just that some links do not always work, even in the main menu - it will give an error for some reason.
What problems is the product solving and how is that benefiting you?
For me, it's understanding our customers and what they need so we can make better ads addressing those topics.
Everyone needs Gong in their organization!!!
What do you like best about the product?
It's really easy to use and it gives you peace of mind that all the information will be captured on customer calls. You can then go back and review at any time and use the call script feature to gather any requirements you might have missed on the call. It also works great for training purposes as it captures anything you share on your screen as well and can share it with colleagues or customers to reference. It's one of the best tools I've used in my career hands down!!
What do you dislike about the product?
There are some small tweaks I would like. For example, having a more accurate script function and being able to share multiple snippets of a call at once.
What problems is the product solving and how is that benefiting you?
My team is using Gong to record all our customer calls and be able to capture the conversation to reference at a future date. Easy to use as it integrates with Zoom for example, and the call recording is ready to review just minutes after it's been completed.
Powerful tool for breaking down calls.
What do you like best about the product?
The best part in my opinion is how I can easily run a report searching for word or phrase. Gong pulls all the calls from the search with those words in an instant. In the past it would have taken countless hours going back through recordings and listening to them manually.
What do you dislike about the product?
Having Gong log into GoToMeeting as another participant has caused some awkward explanations. Same problem with Zoom. It would be great if Gong could work out a better solution with main Webinar companies.
What problems is the product solving and how is that benefiting you?
The benefits of Gong are huge. Being able to search a weeks worth of calls for the entire team in 10 seconds versus the Entire Weekend is huge. This capability has made the lives of our sales managers better. It has also helped the reps themselves because it is insurance in case they don't take detailed notes.
Great way of improving team interactions with clients
What do you like best about the product?
The insights and reporting, it makes everything so easy! Our team can measure the impact of the conversations and create key improvement points.
What do you dislike about the product?
I wish the topics in the recordings were more accurate, sometimes they are confusing or not accurate.
What problems is the product solving and how is that benefiting you?
Tracking our interactions with customers using clear KPIs was difficult, since there's some degree of subjectivity for human interactions. But with Gong is possible to understand in general lines what's going on.
Recommendations to others considering the product:
Use the reporting as much as you can!
Lifesaver for Sales people
What do you like best about the product?
The ability to auto-locate meetings on your calendar and start taking notes. Not only it can record but also creates a transcript which one can refer to. Probably the feature to translate and create a copy in your local language from other language helped me a lot
What do you dislike about the product?
So far don't see much that I dislike, everything looks good
What problems is the product solving and how is that benefiting you?
Keeping a copy of my meetings
ability to refer to the transcript in case I forget any details
Language translation from audio to notes
Helpful insights like dialogue & monologue time.
helps me be effective and confident that i am not going to miss any crucial info about my meetings and I always have a copy to refer.
Also, the ability to listen to you conversations greatly helps in understanding and improving yourself.
ability to refer to the transcript in case I forget any details
Language translation from audio to notes
Helpful insights like dialogue & monologue time.
helps me be effective and confident that i am not going to miss any crucial info about my meetings and I always have a copy to refer.
Also, the ability to listen to you conversations greatly helps in understanding and improving yourself.
Didn't know i needed it until i had it
What do you like best about the product?
Gong has a lot of fancy features that analyze your cadence and such, but what i find most useful is how it auto-starts on all my calls. I don't have to push the record button on Zoom. The other great feature is the sharing. I can share not only whole calls, but snippets of calls with my customers/prospects if needed. That is traditionally one of the hardest things to do with tools like Zoom etc. No one wants to listen to a whole call just to find the 3 minutes that are important to them.
What do you dislike about the product?
There are times where the recording doesn't join my call and I'm not sure why. I haven't figured out the pattern. It can be annoying because to get gong on your call it takes what seems to be a few minutes, which can be awkward waiting on the line with a customer for gong to join in because the customer wants the call recorded. Could be a me thing, but it's inconsistent.
What problems is the product solving and how is that benefiting you?
My biggest problem I solve is the forgetting what I spoke about with a prospect when the last time we chatted was 4 weeks ago. I quickly review the call and go in sounding like i know everything about our last interaction.
Great Tool!
What do you like best about the product?
The follow-up emails sent after the call to help track action items.
What do you dislike about the product?
Nothing really. Customers often have questions, It would be great for users to have an FAQ that could be sent to customers to answer questions.
What problems is the product solving and how is that benefiting you?
Solving quality problems and making sure that action items are documented. Helps with focus on calls, since I can go back and review, I can concentrate on the call and worry about the notes later.
Recommendations to others considering the product:
Figure out the international use case, may not work in some countries.
Mirror Mirror on the Wall
What do you like best about the product?
Gong gives you the opportunity to hear yourself, and change your pitches, your talk tracks until you and your clients like what they are hearing.
Easy to use in regards to the platform.
Love the availability of reading the script and not only hearing, useful to access information during calls.
The Filler words meter.
How easily everything is separated with colors and bubbles allowing you to go back to what you said, what the clients said and easily referring back to a certain instance.
Activity chart, being able to hear to my colleagues and business partners to make sure we are talking about similar things, and making sure I am hitting the correct spots according to what was said to the client.
I love the swag with the puppy!
The ability to tag and share the calls, and the opportunity to listen to calls on the app.
Availability of downloading the videos recorded in order to further training.
Easy to use in regards to the platform.
Love the availability of reading the script and not only hearing, useful to access information during calls.
The Filler words meter.
How easily everything is separated with colors and bubbles allowing you to go back to what you said, what the clients said and easily referring back to a certain instance.
Activity chart, being able to hear to my colleagues and business partners to make sure we are talking about similar things, and making sure I am hitting the correct spots according to what was said to the client.
I love the swag with the puppy!
The ability to tag and share the calls, and the opportunity to listen to calls on the app.
Availability of downloading the videos recorded in order to further training.
What do you dislike about the product?
Nothing is too bad or to dislike, if the reports of deals could be downloaded it would be great.
Dislike the fact that some of the recordings are unavailable due to states or privacy laws.
Dislike signing in ever time I log into the website, instead of SSO through ADP.
Would love to have more options regarding emails, and what is included in the daily or weekly emails.
Dislike the fact that some of the recordings are unavailable due to states or privacy laws.
Dislike signing in ever time I log into the website, instead of SSO through ADP.
Would love to have more options regarding emails, and what is included in the daily or weekly emails.
What problems is the product solving and how is that benefiting you?
Solving pitch problems, gaps in the sales process. Lack of fluidity in speech and vocabulary used. Listening to tone and pitch of sales voice.
Realized benefits such as better speech patterns, not using filler words and or using pauses correctly.
Benefits in keeping track of your current deals, with amounts, and benefit in keeping track of what has been said during deals to ensure transparency and confirmation.
Realized that you can share calls with clients when they dont recall some of the things they have shared with you.
You can go over the script with partners to develop a plan for sales, and for allignment.
Realized benefits such as better speech patterns, not using filler words and or using pauses correctly.
Benefits in keeping track of your current deals, with amounts, and benefit in keeping track of what has been said during deals to ensure transparency and confirmation.
Realized that you can share calls with clients when they dont recall some of the things they have shared with you.
You can go over the script with partners to develop a plan for sales, and for allignment.
Recommendations to others considering the product:
Look at this for the development of any sales teams, customer service teams or anyone handling calls and service with clients and people.
Easy to review errors made by reps regarding the conversations they are having with clients.
Review the information provided by clients, or during calls
Reviewing what information was shared during calls to ensure transparency
Could save you during a review of what was said during the calls, avoiding misunderstandings.
Easy to review errors made by reps regarding the conversations they are having with clients.
Review the information provided by clients, or during calls
Reviewing what information was shared during calls to ensure transparency
Could save you during a review of what was said during the calls, avoiding misunderstandings.
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