Gong
Gong.ioExternal reviews
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Essential tool for Commercial Teams!!!
What do you like best about the product?
1) IT SAVES ME A BUNCH OF TIME ON ADMIN!
2) I don't need to take notes during the meetings with prospects so I can fully focus on the conversation with clients.
3) I can quickly summarize meetings and forward them to other stakeholders.
4) AI speech recommendations are great and enable me to work on my conversational skills.
5) I can review my conversations and learn where I can improve.
2) I don't need to take notes during the meetings with prospects so I can fully focus on the conversation with clients.
3) I can quickly summarize meetings and forward them to other stakeholders.
4) AI speech recommendations are great and enable me to work on my conversational skills.
5) I can review my conversations and learn where I can improve.
What do you dislike about the product?
Can't think of anything I dislike so far.
What problems is the product solving and how is that benefiting you?
Again, it saves me a lot of time on admin tasks with its AI capabilities.
It is easier to align internally since everybody can review the calls and also comment on them.
It is easier to align internally since everybody can review the calls and also comment on them.
Glad my company uses this platform
What do you like best about the product?
I like how responsive it is. Have almost never experienced lag or downtime with this platform. They make functionality improvements regularly and it has a lot of features that are helpful in my line of work as a Customer Success Account Manager. Like the interface for moving through recordings, accuracy/ease of transcript. Sharing options and now the AI support/summaries. Overall just a super useful tool and I know I barely use most of the features.
What do you dislike about the product?
I find the place to upload videos directly not fully intuitive. I usually have to go searching every time to remember where to go when something doesn't record and I have to pull it from Zoom download.
We have integrations with HubSpot...sometimes a meeting will be set to not record, which I believe is a function of whether all team members have the right access. Now I know that I can add the notetaker to the meeting invite and that should always trigger recording.
We have integrations with HubSpot...sometimes a meeting will be set to not record, which I believe is a function of whether all team members have the right access. Now I know that I can add the notetaker to the meeting invite and that should always trigger recording.
What problems is the product solving and how is that benefiting you?
Easy reference to customer meeting content. When I need to find specific points in a conversation from previous meetings, it's usually pretty easy, especially if there is a customer concern about something that may have been previously promised.
The Ultimate Sales Tool for Quick Learning and Effective Follow-Ups
What do you like best about the product?
Gong is one of my favorite tools. Initially, it helped me ramp up quickly in a new role by letting me listen to top reps' calls to learn how they effectively positioned our product. Now, I use it regularly for my own sales calls to track key points and follow-up items. I especially appreciate the follow-up email recaps it sends and the AI functionality, which helps me draft follow-up emails for my clients. Gong has truly streamlined my process from call to follow-up.
What do you dislike about the product?
I do not have any dislikes. It helps me tremendously and I am not sure what I did previously!
What problems is the product solving and how is that benefiting you?
Gong solves a few major challenges for me. It makes training and knowledge-sharing more accessible, saving me time on follow-ups and keeping me fully present on calls since I don’t need to take notes.
Facilita la grabación de llamadas.
What do you like best about the product?
1. Automatically records calls once you add the gong assistant to any meeting.
2. Provides a call brief once the call is completed.
3. Generates a full transcript of the call.
4. Offers suggestions on talking points.
5. Divides calls into discussion and action items.
2. Provides a call brief once the call is completed.
3. Generates a full transcript of the call.
4. Offers suggestions on talking points.
5. Divides calls into discussion and action items.
What do you dislike about the product?
Customer can access the shared link only up to 730+ days!
What problems is the product solving and how is that benefiting you?
I don't have to draft a separate meeting of minutes once the call is ended! I receive it in the form of call brief.
Easy to review calls
What do you like best about the product?
Gong is a super useful tool in our day to day. Makes it easy to review a client call, create the next steps and help us to identify the amount of opportunities
What do you dislike about the product?
somethimes takes a little to "enter" in the meeting and the very beginning is lost. But this is a minor inconvinience and don't happen too often
What problems is the product solving and how is that benefiting you?
identify opportunities, create the next steps and keep tracking of the client's behavior
Gong makes life easy.
What do you like best about the product?
Gong makes it so easy to parse out and share clips of calls. Their AI is very strong and helps me get to the relevant moments of calls very quickly.
What do you dislike about the product?
Not much! Sometimes filters can get a bit clunky.
What problems is the product solving and how is that benefiting you?
Rewatching calls and coaching/getting relevant insights on client satisfaction.
Useful and intelligent
What do you like best about the product?
i really love using the 'rephrase' feature on the emails.
if i dont like the way my email is written, this feature rewrites it for me without changing the meaning of it. this is super useful. also gong tells me when a prospect had last opened my email, so very useful!
it also has this superb ability to analyse my calls and tell me what was the call all about. this saves soo much time!
if i dont like the way my email is written, this feature rewrites it for me without changing the meaning of it. this is super useful. also gong tells me when a prospect had last opened my email, so very useful!
it also has this superb ability to analyse my calls and tell me what was the call all about. this saves soo much time!
What do you dislike about the product?
i really dont like when it asks me to refresh my page to see updates and there is no option to skip this. the purple bar remains on top of the page unless i refresh it. makes me reload all my work on the page.
What problems is the product solving and how is that benefiting you?
its making it possible for me to know which client is actually reading my emails regularly and who isnt. this tells me who to spend more time and efforts on. it also sends me daily reminders on which prospect i need to check on and who i havent replied to in a while. gong is helping me write better and more professional emails as well.
Gong efficiently records, transcribes, and makes email and phone conversations easily searchable.
What do you like best about the product?
The best upside of using Gong software for Customer Success Managers (CSMs) is its ability to provide actionable insights from customer interactions, enabling proactive account management and improving customer satisfaction by identifying trends, potential risks, and opportunities for upsell or renewal.
What do you dislike about the product?
Getting all team members up to speed on using Gong effectively may require time and training, especially if they're unfamiliar with similar software.
What problems is the product solving and how is that benefiting you?
Taking notes. Allows TeamMembers to be completely present on a call, not looking away to take notes, knowing Gong is catching everyword.
Gong for the WIN
What do you like best about the product?
Gong is great at many things! I especially love the SalesForce integration. It allows me to update accounts, contacts, and opportunities with customer communication and embed meetings in the Opportunity. I also appreciate being able to see my Opportunity pipeline in Gong so that I can quickly update the critical fields for pipeline health. The note-taking function is crucial for customer success in our Opportunity Win plans and for setting up our demos for success. Additionally, I really like the AI follow-up email generator.
What do you dislike about the product?
Although the AI follow-up email generator is useful, it's not always accurate. I'm constantly having to change what the email says, but it's a good starting point to get the task done.
What problems is the product solving and how is that benefiting you?
Gong helps with being productive in note taking, conversation intelligence, follow up emails and sales coaching for better presentation and learning.
Great for following up on calls
What do you like best about the product?
I like the summaries and the analytics.
What do you dislike about the product?
I'd like less specific AI features where I can ask sweeping questions across a number of accounts
What problems is the product solving and how is that benefiting you?
Helps me track my calls and record demos with clients
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