Gong
Gong.ioExternal reviews
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Best in the biz
What do you like best about the product?
The amount of filters you have to gather information, the script and voice recognition are on point.
What do you dislike about the product?
Group permissioning is not as flexible as we would want.
What problems is the product solving and how is that benefiting you?
If someone ever requires a tool to monitor, follow up, score and script calls, I would absolutely recommend Gong.
Essential for my BDR development
What do you like best about the product?
Ease that all is recorded - I can quickly learn from the best performers in the company as well as tweak my own call performances now that we are also recording BDR calls through Gong
What do you dislike about the product?
Topics and transcripts are not always accurate - wish it would be better an allow to filter calls by topics easier
What problems is the product solving and how is that benefiting you?
With Gong, I am now able to know what to do in order to succeed by learning from the best in my own Org!
Necessary for any sales team, but a few areas for improvement compared to Chorus
What do you like best about the product?
I've used both Gong and Chorus and both have things they do better than the other. That said, Gong is definitely the better technology- especially for a bigger team.
The dashboards, analytics, and deal tracking are all very powerful. If you want to get a macro view of the conversations your team is having, Gong is the best
The dashboards, analytics, and deal tracking are all very powerful. If you want to get a macro view of the conversations your team is having, Gong is the best
What do you dislike about the product?
Gong's call recorder is fairly inflexible, this is where Chorus is better. With Chorus, you can invite the recorder to any meeting- even if it's impromptu. They also have a native Zoom integration that looks slick.
Gong's recorder must be invite with enough time for it to pick up the calendar invite, and it can't come to meetings others host- so if you're chatting with a big company who can only use their own Webex account then you're out of luck
Gong's recorder must be invite with enough time for it to pick up the calendar invite, and it can't come to meetings others host- so if you're chatting with a big company who can only use their own Webex account then you're out of luck
What problems is the product solving and how is that benefiting you?
In my current role, Gong is necessary for seamless handoff to our Customer Success team, as well as insights for our product team. In past roles with bigger teams, it's my key coaching tool for 1on1s
a consulting teams must have
What do you like best about the product?
action item tagged videos. customer communication bread crumbs.
What do you dislike about the product?
the filtering options are clunky and are hard to navigate. date and emails or names of people should be included as basic filters.
What problems is the product solving and how is that benefiting you?
recapping important conversations with customers and identifying action items I may have missed is extremely helpful. benefits are listening to a different consultant's conversation with my customer.
Recommendations to others considering the product:
save filters!
Exceptional but with a minor gap in functionality...
What do you like best about the product?
The transcription is very helpful. Having listened to audiobooks while following along in the book, I've found that comprehension is increased drastically when both are utilized. Additionally, the fact that you can share the software with folks who don't necessarily have a Gong account so that they may review the call is incredibly helpful and is a significant cost savings.
What do you dislike about the product?
One of the quirks is that the transcription isn't exactly transcribed. I wish there was a way to correct the transcript and then the notes show the original text replaced. If it had that, I'd give it a 10. This is the main gap I see and is what I dislike.
What problems is the product solving and how is that benefiting you?
We are utilizing the software as a means of sharing the calls with our SMEs who are too busy to hop on call after call but too important to not have them hear the calls for advice and commentary. We've been able to point out gaps in our own software, distinguish whether potential clients are a good fit or not, and determine whether certain asks are achievable.
Recommendations to others considering the product:
If editing the transcription is not important to you, then this software has absolutely everything you'll need.
A Virtual Personal Coach
What do you like best about the product?
Gong's ability to record, customize thier AI for your business to identify topics discussed and it's revenue insight tools to proactively help you re-start deals are extremely valuable tools. But what it does best is give you a peer/manager review system if implemented correctly with the right culture gives sales folks the ability to perfect their pitch and sales motions.
It's like having a football coach correcting your technique so that you can maximize your potential.
It's like having a football coach correcting your technique so that you can maximize your potential.
What do you dislike about the product?
The mobile experience could be better. It would be great to get notifications around deal alerts.
What problems is the product solving and how is that benefiting you?
Gong is helping our orgnization upskill sales teams and convert more deals. This is done by peer reviewing best sellers calls and implementing those best practices across the organization.
Most valuable sales tool I've ever used
What do you like best about the product?
The system is super intuitive and gives valuable, actionable insights. You can always refer back to your calls which means no data is ever lost. This is extremely valuable as it allows you to really focus on your call and not worry about taking detailed notes. It also means that you can get instant feedback to learn about what you're doing well, and where you need to improve. The customer support is also amazing - Any time I've ever had an issue, the Gong team is super quick to respond and solve my issues. I would highly recommend this product.
What do you dislike about the product?
On occasion, the system isn't able to recognize all participants, so the data isn't 100% accurate. I imagine that over time the system will only get smarter, so it's not a major issue.
I can't really think of any other negatives.
I can't really think of any other negatives.
What problems is the product solving and how is that benefiting you?
- Being able to listen back to calls in case you've missed any notes.
- Extremely valuable for training, getting various team members to listen to your calls and give you feedback.
- Handover from one department to the next is seamless as no information gets lost.
- Extremely valuable for training, getting various team members to listen to your calls and give you feedback.
- Handover from one department to the next is seamless as no information gets lost.
Recommendations to others considering the product:
Take the plunge! This is the most valuable sales tool I have ever used in any organization.
A tool with multiple purpose
What do you like best about the product?
- Pro-active reporting
- Call Data for recognising patterns
- Call Data for recognising patterns
What do you dislike about the product?
- Filters can be more user friendly as too complex
What problems is the product solving and how is that benefiting you?
- I can look up certain calls from simple key words
- Determine if a call recording has too much dead air
- The pro-active reporting allows me to pick up calls which the related sales was not done correctly
- Determine if a call recording has too much dead air
- The pro-active reporting allows me to pick up calls which the related sales was not done correctly
Recommendations to others considering the product:
Definitely a good tool that could be used to analyse and do some in-depth reporting in a call center environment.
If you're not using Gong, you're not running your business like you should
What do you like best about the product?
Between the sales and customer success teams, I am not sure I have had a better buying experience. Jesse and Curtiss (in case the company wants to give them a shout out) are amazing and a big reason I wanted to move forward with them. They weren't the cheapest solution, but between the reps and then the product...it's all worth it.
I have been able to coach, monitor and improve my sales team like nothing I have ever done before - especially remotely. I am able to have a call with a customer and pitch a product or service and then send the link to my team immediately to give them feedback. I can ask for their feedback to me, and I give them feedback as the call is progressing.
I have reps listening to calls before they call their customers to make sure their messaging is tight and to see if there are any questions they are not sure how to answer. Ramp time is reducing, and our actual GTM strategy is receiving immediate feedback in real time. Every day, I can send information to my Board of Directors that is directly related to customer feedback and market response.
Gong is absolutely essential.
I have been able to coach, monitor and improve my sales team like nothing I have ever done before - especially remotely. I am able to have a call with a customer and pitch a product or service and then send the link to my team immediately to give them feedback. I can ask for their feedback to me, and I give them feedback as the call is progressing.
I have reps listening to calls before they call their customers to make sure their messaging is tight and to see if there are any questions they are not sure how to answer. Ramp time is reducing, and our actual GTM strategy is receiving immediate feedback in real time. Every day, I can send information to my Board of Directors that is directly related to customer feedback and market response.
Gong is absolutely essential.
What do you dislike about the product?
There are a few bugs here and there, but nothing that can't be worked out.
What problems is the product solving and how is that benefiting you?
I wanted to be able to onboard new reps faster, coach more consistently, improve the documentation process for calls, and get better insight to what my customers were actually saying...not what a sales rep *thought* they were saying. I have absolutely seen the value in Gong, and saw it within the first few minutes.
Excellent tool to review your calls
What do you like best about the product?
I like that I can go back to my calls and check on things that my prospects were very interested on and then focus on that for my follow ups and also allow me to check on things that I have to send to my prospects without having to take notes.
The Deals Dashboard is also really good to keep track of opportunities and helps to make sure that you are following up at the right time, also helps you to see what deals are hot, warm and cold.
The Deals Dashboard is also really good to keep track of opportunities and helps to make sure that you are following up at the right time, also helps you to see what deals are hot, warm and cold.
What do you dislike about the product?
I dislike that the updated from Sales Force is not in real time and it takes a bit to update the information. I understand it takes time to upload the calls from Zoom, but Sales Force integration should work better and in real time.
What problems is the product solving and how is that benefiting you?
Sales pitch and Demo improvements. I can always go back and forth and listen to my calls and apply what I do on my successful calls to other opportunities.
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