Gong
Gong.ioExternal reviews
6,603 reviews
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Really useful tool for sales calls so you don't have to worry about taking notes
What do you like best about the product?
The automated transcript of your calls is great for reference later on and to make sure you heard things correctly -- which are then shareable externally and internally.
What do you dislike about the product?
Other than it can be a bit weird to have all your calls recorded and available with access to the company's Gong page to listen to, no real complaints.
What problems is the product solving and how is that benefiting you?
More productive calls with clients since you don't have to worry about feverishly take notes. Able to record calls and screenshares so that clients who have team members unable to be at the meeting.
Very Impressed
What do you like best about the product?
I love being able to go back and listen to my calls. The insights are very helpful.
What do you dislike about the product?
Accuracy of call scripts could be improved
What problems is the product solving and how is that benefiting you?
Helping improve the quality of our calls.
Great tool for capturing meeting calls
What do you like best about the product?
I really like the fact that you can easily install the automated meeting recorder, that you can share the recording with other participants and that you can access transcripts after the call, in case you need to refresh your memory.
What do you dislike about the product?
Sometimes the transcript text is a little bit off
What problems is the product solving and how is that benefiting you?
Problem being solved is that you have access to either listen to or read about what transpired during a call and retroactively take in and/or share information.
Recommendations to others considering the product:
Check it out! It makes recording meetings very easy and also provides a simple way to go back and gather information from the meeting you might have missed, forgotten or just need to revisit.
So Much Information, So Little Time
What do you like best about the product?
I love the ability to capture snippets of content in Gong, and of course the basic functionality of being able to review my own calls, my colleagues calls, and to have them do the same for me. All in less time than actually attending the call because I can play it back at faster speeds, or skip ahead to the important stuff.
What do you dislike about the product?
I think Gong could improve the search-ability of calls to be more intuitive. I enjoy having my saved searches by one-off searching often results in going to a specific call or conversation when I was just looking for a keyword in a set of calls.
What problems is the product solving and how is that benefiting you?
Gong allows me to garner highly specific feedback from my manager as well as attend my colleagues calls without having to actually attend the call. Great for both training and feedback.
"Any sufficiently advanced technology is indistinguishable from magic." -Arthur C. Clarke
What do you like best about the product?
Extremely accurate transcriptions. Also, the timeline of different points in the conversation makes long calls very easy to navigate.
What do you dislike about the product?
I really can't think of anything. I did not know that this technology existed until a few months ago and it has been paramount in my success as an AE since then.
What problems is the product solving and how is that benefiting you?
Feedback on calls, coaching, eliminating the need to take notes on calls, there are dozens of use cases here.
Interesting Tool - Amazing results
What do you like best about the product?
Auto recording and transcription are the best services
What do you dislike about the product?
nothing much really - it has been adding a lot of value to my calls
What problems is the product solving and how is that benefiting you?
post-call analysis of questions and points
Powerful tool !
What do you like best about the product?
I love that there are insights about the call such as talk ratio, patience, and customers' longest monologue. Those pointers are great before listening to the call b/c it gives you actionable insights that you can use to coach your team. You can also listen to various calls with the same clients as the deal progresses down the funnel in a click of a button.
What do you dislike about the product?
Nothing, all the changes and updates to Gong has been good.
What problems is the product solving and how is that benefiting you?
I think this is a powerful tool especially in these times where our team is siloed because of COVID.
Great
What do you like best about the product?
Points of interest and transcript of my meetings
What do you dislike about the product?
Some of the words aren't correct (understandable)
What problems is the product solving and how is that benefiting you?
My forgetfulness! It's great to be able to review a call before our next meeting
Recommendations to others considering the product:
n/A
Great for coaching!
What do you like best about the product?
I love how searchable the calls are, and the feature that allows you to see CSM / customer airtime.
What do you dislike about the product?
I think the product is solid for how I've been using it.
What problems is the product solving and how is that benefiting you?
Coaching my team has been much easier with Gong. We use it to review discovery and difficult conversations.
Best App for Sales Feedback
What do you like best about the product?
Being able to receive written feedback on the call
What do you dislike about the product?
Takes some time for calls to load into the system
What problems is the product solving and how is that benefiting you?
Helping me and my team become better salespeople by allowing us to dissect each of our calls.
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