Gong
Gong.ioExternal reviews
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CSM Never forgets a promise made to a customer!
What do you like best about the product?
I love that I can be fully involved in a conversation, and know that I can refer back to it quickly, take snapshots to share product feedback or issues t other teams. Get exactly what was requested or promised done for the customer. I like that I can listen to other team members conversations with my customers to get a good overview of their experience and keep consistent.
What do you dislike about the product?
I wish there were more integration options, especially if I could push tasks directly through Zapier or an integration. I am not an admin so perhaps it is my permissions?
What problems is the product solving and how is that benefiting you?
I am ensuring all the different teams that speak with my customers are consistent. I am solving for the issue of multiple team members all working on the same customer contacts
Gong is great
What do you like best about the product?
Being able to go back and listen to calls to clarify something.
What do you dislike about the product?
The visual Layout is busy and can be slightly confusing.
What problems is the product solving and how is that benefiting you?
Relistening to conversations.
It's for anyone who takes virtual calls! the best thing since sliced bread
What do you like best about the product?
The share feature for colleagues vs clients, link expiration feature (keeps my clients on their toes to keep up the momentum and review the call in a timely manner), the comments feature, snippet highlights- wow those snippet highlights especially being able to not only cursor highlight but also enter in the exact minute and second so that you can highlight wins, issues, action items, filter out the fluff, etc. The team analytics dashboard. I walked my team through the dashboard on a peer call review (we have bi-weekly call "roasts")--they loved it! It's a great coaching tool and keeps the team motivated and thinking about our professional development. It can be high-level but you can click into the charts for granular views and see the call data source. I haven't used the coaching feature but I do love that it exists.
What do you dislike about the product?
I used to love that it highlighted who was talking but pre-zoom integration it doesn't list everyone but not sure who it chooses, perhaps those who weren't on the invite but joins the call or only the first few people who accept the invite? I do wish I knew about Gong is in all my previous jobs. They need to get the word out there. one thing, wish it could highlight "other person(s)" talking when they're on a single line together or even when they weren't on the original call invite. Post-zoom integration, we started seeing less identification of the callers and not sure why but that's our IT's issue to troubleshoot since they set it up. The transcript and dashboard aren't 100% accurate but I imagine *crossing fingers* this technology improves over time as it collects more data. They're both genius features highlighting great metrics and I hope that there is investment in its accuracy enhancement. Productivity wish/dream: the ability to bookmark and annotate the caller highlights while on a call and then getting a transcript of THOSE conversation clips I bookmarked with notes I made. If you gave me the option to integrate THAT specific transcript to a specific field in Salesforce, it would give me the biggest headstart on my notes--and then you can take all my money.
What problems is the product solving and how is that benefiting you?
able to review calls, can share calls with clients for them to reference so they can rest easy and take full advantage of focusing on a productive call rather than stopping to write notes on everything I say, have an idea of who was talking, easily provide others a visual reference and context of what happened during a call, tune into things that were overlooked, keeping tabs on calls, seamless integration w your calendar, team activity stats allow you to scale coaching, conversational intelligence
Recommendations to others considering the product:
no one at our company dislikes using Gong. If you want your calls recorded, hands down, use Gong. Scrap the zoom recording and stop living under a rock :)
Value Super Quick
What do you like best about the product?
The transcript feature - great for finding action items as a CSM.
What do you dislike about the product?
Some of the translation still needs work - some of the words are incorrect, but that will come with time I presume.
What problems is the product solving and how is that benefiting you?
It is a challenge to capture everything that was discussed in deliverable based project calls - this is a safety net.
Recommendations to others considering the product:
Use transcript to get better at your presentation.
User friendly & detailed overview of your calls
What do you like best about the product?
I love how accessible Gong is. The stats that are provided for every call and suggestions make it easy for me to improve my skills as a salesperson.
What do you dislike about the product?
It would be nice to be able to filter calls by date easier.
What problems is the product solving and how is that benefiting you?
I am able to listen to my calls and hear where I am uncertain during a pitch and can recognize where I may have lost the client. I am benefiting from the suggestions between asking questions or the longest monologue.
Recommendations to others considering the product:
Definitely give it a try to improve your own skills. You can really analyze each call with the transcript and the suggestions that Gong provides
Gong Review
What do you like best about the product?
The ability to learn and coach with this tool. Being able to go back and hear myself during calls is a great critique tool where I can pick up on what areas I need to work on, ask more questions to the customer, etc. I am a current user of Gong every day at work. I use Gong to listen to my peers' calls as a learning tool, and I can incorporate bits and pieces into my own work.
What do you dislike about the product?
I do get nervous sometimes knowing that every call I make is recorded, and that anyone from my company can listen to any call at any time.
What problems is the product solving and how is that benefiting you?
With Gong, I am solving problems to the way I speak on the phone. More specifically, I am aware of my tonality when speaking to the customer/contact, and have learned to ask more questions and be curious instead of doing the majority of the talking. Every time I listen to one of my own gong calls or one of my peer's calls, I take notes and make it unique to my own specific talk tracks.
Invaluable tool
What do you like best about the product?
While it can be hard to hear yourself as a recording, it's an absolutely essential tool for inside sales. You can hear in your tone, in your prospect's tone what emotions or energies are being brought to the call. As for the transcript, I enjoy reading the exact things that were said in a call, so I can track which questions are better than others. I feel like Gong has helped me level up as a salesperson in a way I couldn't do if I didn't have it. It's helped me out of slumps, as well. If you listen to calls that had gone well before, it can help you get back on track.
What do you dislike about the product?
Don't like new display for the transcript
What problems is the product solving and how is that benefiting you?
Definitely solving problems with where my process is breaking down. It's helped me close more business.
Super Helpful and User Friendly
What do you like best about the product?
We've never used any kind of revenue intelligence platform before this, and I've loved how easy it is to navigate the platform and get an immediate solution to our problems around time/resources for coaching and sharing knowledge. The team at Gong is friendly and supportive, the help library is extensive, and most of the time I can just figure things out on my own because of how intuitive the UX is.
What do you dislike about the product?
It's unfortunate that topics take six months or so to develop. I understand why that is, but as a Sales Manager at a start-up I'm always looking for ways to justify spending and I have a feeling this could seal the deal for a renewal. I just don't know yet (we're three months in).
What problems is the product solving and how is that benefiting you?
First, I manage a team of 12 reps and it was impossible to coach each rep. I find myself being able to work with each rep now consistently, and have plenty of data points and visualizations to guide our conversations. Second, it's been extremely helpful in scaling up new reps. Prior to Gong, we used to try and download good demos and store them in G-Drive. Very manual. Now, everything exists in Gong and it is such an incredible benefit to be able to search through entire conversations by specific words, trackers, etc. The whole team loves it, and feels more in charge of their learning.
Recommendations to others considering the product:
It's been fantastic. We're pretty autonomous and have really been off and running since we got into the tool. The customer success team is great during implementation and it won't be long before you get immediate returns.
Highly Recommend!
What do you like best about the product?
I like how easy it is to search through my meetings and pinpoint specific topics. As a very forgetful person, it's beneficial to be able to recap my conversations that I may not have gone into detail with within my notes.
What do you dislike about the product?
I wish I could edit the recordings... I tend to have silly chit-chat with my team before the prospect or customer joins the call. Being able to edit that out if I needed to send them the call would be helpful. On the other hand, I could simply remain quiet for 2-3 minutes. I also believe that additional analytics could be helpful.
What problems is the product solving and how is that benefiting you?
I've been able to go back to my calls and understand where I need to improve. I'm new to sales in the tech industry, so I have a lot that I need to grow on and improve for my sales strategy. Gong makes it easy to review, self-reflect and pin-point where I need to improve my techniques and overall knowledge of the industry.
Recommendations to others considering the product:
I highly recommend using Gong alongside Zoom. This has enhanced my overall sales experience because I am able to review my calls. Gong also ensures that everyone on the call is aware that it's being recorded and requires consent from all parties before actually recording the external participants.
Fantastic sales tool
What do you like best about the product?
I'm a sales rep that's been using Gong for just over 6 months. It's a fantastic tool for so many reasons -- super helpful to be able to go back to your own calls and clarify details that may have slipped through the notes, great to upskill by listening live or to recordings of other reps' calls, and some of the automated call coaching/insights are surprisingly accurate and helpful.
What do you dislike about the product?
Transcription doesn't really work, but in any case I don't think it's a useful feature
What problems is the product solving and how is that benefiting you?
Patchy notes, no learning from colleagues, reliant on managers to listen live to calls for coaching. Gong solves all of these.
Recommendations to others considering the product:
Deploy it across your sales org.
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