Gong
Gong.ioExternal reviews
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The Great Gong
What do you like best about the product?
Super user friendly. Great insights post-call.
What do you dislike about the product?
Recording in the beginning telling customers they're being recorded. It's klunky and seems unprofessional depending on the context of the call. Please optimize that alert!
What problems is the product solving and how is that benefiting you?
Customer insights /w other teams, sales insights, shared learnings, efficiency when you can't make a call - you can read the transcript or listen to the call.
Recommendations to others considering the product:
Great product, buy it! Customer service is excellent.
Fantastic Product, highly recommend
What do you like best about the product?
Gong is very user friendly and is a very innovative product. Its a great way to learn and perform better in Sales and Customer Success. I love the feature that transcribes your words after the meeting has ended. It is easier to read the key points of a meeting rather than having to listen to the whole thing again if you are short on time.
What do you dislike about the product?
There is not anything that comes to mind that is a dislike. Perhaps a less annoying sound when notetaker enters into the room.
What problems is the product solving and how is that benefiting you?
Notetaker, sales call reviews, reminders for future meetings, transcriptions, meeting data.
Recommendations to others considering the product:
not at this time.
Great tool for real insights from real conversations
What do you like best about the product?
Due to COVID-19 it has been difficult for us to spread the knowledge of whats working In this remote environment. Our wins are being done in silos and it is difficult to get feedback on our calls as we are no longer in the same room with each other. As a Sales Development Representative, Gong is a great tool for getting feedback on my cold calls from my manager and see how other reps differ in their approach. I also use it for note taking purposes as I can go back and get information I couldn't pick up the first time around during our external calls. I am able to take more detailed notes, and then use those notes to widen our footprint within each accounts. The transcript function works great, it allows me to control - f to find key points when I want to go back and look for specific points the prospect was talking about. It is also nice that it can separate who is talking so I know when to skip around and focus on when the prospect is talking rather than if I or my Account executive is.
What do you dislike about the product?
No outstanding issues with Gong at the moment,I am happy with my experience thus far. Sound quality and UI are better than other recording tools out there. However I am an end user with only limited permissions, mainly focus on recording for cold calls, recording external meetings, and coaching and development.
What problems is the product solving and how is that benefiting you?
Especially in this remote environment with all that is going on right now due to COVID-19, giving feedback on calls is important as we are no longer making them in the same room. It has allowed us to make improvements as a team overall in our cold calling skills. Gong has helped us make specific coaching improvements to different reps on our team, allowing them to develop their skills further and hone down our messaging down to persona, industry, authority level, etc. Our product team also likes Gong as it allows them to get real time feed back from customers. It gives insights about what they like about our platform, it tells us what they do not like, it tell us what problems prospects are facing so they can help direct where they want to go.
Recommendations to others considering the product:
Gong is only as good as the work you put into it, for you to get the most value out of gong make sure your reps are using the recording functions to its fullest extent and that your leadership and managers are checking the recordings on a regular basis. it is also good for your reps to get in a daily habit of looking back at their recordings so they can understand how they sound on the other end.
Perfect Sales training tool
What do you like best about the product?
Listening to previous calls before follow up calls to bring me back to where we left off.
What do you dislike about the product?
That it actually says "this call is being recorded". Sometimes catches people off-guard.
What problems is the product solving and how is that benefiting you?
Tons of sales training. Listening to people's sales pitches and objection handling.
Recommendations to others considering the product:
none
Gong For Sales
What do you like best about the product?
Gong is incredibly useful. One of the best tools we have. Great for feedback, roundtable discussions about pitches, and for accountability and transparency.
What do you dislike about the product?
The dictation to the written transcript is really off. Needs to be improved as it's hard to try and read when half of the words are incorrect.
What problems is the product solving and how is that benefiting you?
Being able to hear other team members pitches, being able to listen to my own calls and improve, being able to listen to my calls with my manager and discuss strategies around it.
Gong is great - super convenient for call recording that works seamlessly with Zoom
What do you like best about the product?
Timelines of calls is awesome and intuitive making it easy to find the parts of the call you wanted to go over again.
What do you dislike about the product?
The call recording quality isn't the best - Zoom local recording is much better but harder to share with Team. Sometimes I can't read the text on the screenshares which makes troubleshooting issues after the call difficult.
What problems is the product solving and how is that benefiting you?
Passing feedback from Customers directly to all relevant Team Members easily - its really nice to easily share the snippets of conversation about how the customer feels to other relevant Team Members instead of relaying your interpretation of what they said which doesn't always have the correct context.
Functionality meets with expectations, overall design aesthetic a bit off
What do you like best about the product?
Ability to comment on calls, share call snippets, and easily search/find the calls I'm looking for.
What do you dislike about the product?
Transcription of calls not customized to our business - often words that are specific to our industry are completely missed.
What problems is the product solving and how is that benefiting you?
Helps me quickly review my Customer Success team's calls with customers and provide coaching. Has helped with scaling advice to the team and keeping call recordings organized for later use (preparing for future meetings, finding examples of a specific use case, coaching on changes to make to our delivery).
Recommendations to others considering the product:
Be sure to provide advice to your team who is reviewing calls on consistent tagging so that it's easy to quickly filter and find examples of good/poor behavior. Measure the number of calls reviewed by managers and hold managers accountable to actually reviewing their teams' calls!
Fantastic tool for sales, product, marketing, and leadership
What do you like best about the product?
- Integrates with all the tools I use to communicate externally (phone, zoom, etc.)
- Provides incredible insights about what I'm doing or not doing on calls and how it relates to what I'm trying to achieve
- Adds value at every level of the organization
- Provides incredible insights about what I'm doing or not doing on calls and how it relates to what I'm trying to achieve
- Adds value at every level of the organization
What do you dislike about the product?
I can't believe I'm saying this about a software product but nothing? I'm sure I could nitpick and find something but overall it's been nothing but positive for me.
What problems is the product solving and how is that benefiting you?
- Sales training/enablement
- Game-tape: being able to listen back and see what happened so we can plan accordingly
- Product development/marketing - what are customers saying/asking?
- Saves me if I missed a note, transcriptions and ability to search within is game changer
- Game-tape: being able to listen back and see what happened so we can plan accordingly
- Product development/marketing - what are customers saying/asking?
- Saves me if I missed a note, transcriptions and ability to search within is game changer
Recommendations to others considering the product:
Use in more than just sales. It's incredible valuable for product, marketing, and executive leadership
Best in Class
What do you like best about the product?
Super simple user flows and a really great way for you to engage every team member. The automation elements are easily accessible and new users can get 80% of the platform value without much training as a result. CSMs are great, sales people are great, and the company culture (from the outside looking in) makes you want to work with them.
What do you dislike about the product?
There is a lot of power in this platform and I feel I am only tapping into 80% of it. More of that is based on my own time so (this is a very nitpicky wishy want) it would be cool if we could get a usage score / implementation score so that we could know if we are truly getting everything out of it or if there is work to be done.
What problems is the product solving and how is that benefiting you?
Massive insights into deal intelligence, SDR coaching quick and timely + better onboarding and ramping by making our best calls and reps accessible without taking away selling time.
Recommendations to others considering the product:
Look around but know that it's the best.
The insights in real time, to help you grow!
What do you like best about the product?
That I can immediately come and listen to my calls and compare my stats to what is working. I also love the breakdowns, transcripts and ease of use.
What do you dislike about the product?
Hearing myself, that other can hear me. I would prefer that I was able to choose who can listen.
What problems is the product solving and how is that benefiting you?
I am able to reflect and implement better ways to do things.
Recommendations to others considering the product:
use it daily, make it part of your day to day
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