Gong
Gong.ioExternal reviews
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Game changer for sales reps
What do you like best about the product?
The ability to not only review my own calls and demos, but also to hear how my teammates navigate conversaitons and verbage they use. It's a great tool to pick up on something new that can help, refine what I'm already doing well, and most importantly - identify gaps in my own game. Gettig this instant feedback after a call and the ability to review it whenever, has been extremely helpful with my growth and improvement.
What do you dislike about the product?
Literally nothing. The automated AI notes post meeting are some of the most accurate I've seen aut-developed. New features have popped up that I hadn't even thought about as a tool to help. Gong is ahead of the game, and continues to innovate. I look forward to using this toll daily, and seeing what else Gong will provide to help me level up.
What problems is the product solving and how is that benefiting you?
Real-time feedback to improve on calls and demos. I have the ability to watch my growth over time, i.e. conversation talk time percentages. I have great support on keeping my pipeline clean and focusing on any deals at risk with reminders to check up on them. I can also share a unique conversation or learning experience directly with my teammates, to help spread awareness on an emerging topic or to help push improvement.
GongGangster
What do you like best about the product?
makes life so much more efficient and simpler with detailed insights more organised from a sales org perspective can attend to more customers in 1 day - doing 5-6 calls now - more calls = more revenue
What do you dislike about the product?
Missing features like what exist in vidyard
integrate videos into emails
pre call summary note - sharing a customer cheat sheet
integrate videos into emails
pre call summary note - sharing a customer cheat sheet
What problems is the product solving and how is that benefiting you?
makes life so much more efficient and simpler with detailed insights more organised from a sales org perspective can attend to more customers in 1 day - doing 5-6 calls now - more calls = more revenue
Gong is A Game Changer
What do you like best about the product?
Gong is a game changer for sales training. Teams can colloborate on feedback for calls handled by new and seasoned staff to align on messaging and share tips and tricks.
What do you dislike about the product?
Sometimes there is an error loading Gong manually to a call.
What problems is the product solving and how is that benefiting you?
Gong is a notetaker, recorder, AI assistant to analyze buying signals. Truly a valuable product for any sales team.
The sweet life of an AM with Gong
What do you like best about the product?
The 'ask me anything' AI tool to gather insights on any account is cool, and the new scorecard on calls is amazing for self coaching!
What do you dislike about the product?
ChatGPT, Gemini etc provide richer AI insights / recommendations on call analysis with MEDDPICC, and better email follow ups.
What problems is the product solving and how is that benefiting you?
Gong helps tremendously with capturing all key conversations but also provides actionable insights and AI generated follow ups to reduce time spent taking notes and following up post call. The 'ask me anything' AI tool is a game changer, I now use this before 80% of my calls!
We also use the forecast tool, and the seamless integration with Salesforce makes it so much easier to update opportunity notes, next steps, forecast bucket etc.
We also use the forecast tool, and the seamless integration with Salesforce makes it so much easier to update opportunity notes, next steps, forecast bucket etc.
Gong is a game changer
What do you like best about the product?
Gong removes so much of the mundane tasks related to follow-up from a call.
What do you dislike about the product?
I really have no dislikes. Gong has become an envaulable tool.
What problems is the product solving and how is that benefiting you?
Having AI assist in analyzing a call enables me to quickly extract the data I need.
It saves me about two hours a day
What do you like best about the product?
Transcript, feature to snip parts of the call, generating follow up, monitor of active participants
What do you dislike about the product?
When it enters zoom it starts recording at some random point, which usually interupts me. Having control over it would be great.
What problems is the product solving and how is that benefiting you?
Record our calls, which then we can share customers
Forget your notebook
What do you like best about the product?
Provides a helpful summary of the call and call scorecards to share cross-departmentally. The other great part is that it highlights key talking points for the conversation making it incredibly easy to segment action items from points of interest. I use the "generate follow-up email" multiple times a week for lengthier conversations that can get in the weeds with technicalities
What do you dislike about the product?
Sometime can be cumbersome if there's a lot of email correspondance
What problems is the product solving and how is that benefiting you?
It keeps me from having to use a pen and paper or resort to listening back to an entire call, it helps me save several hours a week.
An Enablement Professionals Dream Tool
What do you like best about the product?
What I love most about Gong is the transparency and tracking it enables. It allows me, as an Enablement professional, to be able to create streams and snippets of our "top sales calls" by vertical. This offers incredible, easy to access trainings for our new hires and/or sellers -- what "great" looks like in digestible snippets with AI highlighting the main takeaways from the call.
What do you dislike about the product?
There are few things that I dislike about Gong. Personally, I would like to learn more about all the features and capabilities that Gong offers to ensure my team is utilizing Gong to the fullest extent.
What problems is the product solving and how is that benefiting you?
Gong is helping me solve the issue of siloed/tribal knowledge -- and allows for ease of use with sales enablement tactics (ie streams, AI Sales assistant, etc)
A great GTM sidekick!
What do you like best about the product?
Gong is one of the best tools to have if you work in go-to-market. Throughout my time in sales, campaign management, and product marketing, I've found new ways to use the tool that boost the quality of everything we work on. From onboarding to competitive intelligence, CS enablement to industry knowledge, Gong is a great way to scale the conversations and feedback your sales team gets.
What do you dislike about the product?
Minor thing, but search throughout the product could be a bit more contextual. Ex - spelling a word wrong, mentioning a topic instead of an account/call title ('latest call with executives,' 'calls where x competitor was mentioned,' 'calls in x industry').
What problems is the product solving and how is that benefiting you?
Scaling conversations from prospects, customers, and more into contextual information our team can use to take action on/influence our strategy.
Innovative Revenue Intelligence to Pinpoint What Matters
What do you like best about the product?
There is a VAST amount of organizational and revenue intelligence buried in sales communications. But, that intel is also some of your business' most important. Gong not only helps you track it, organize it, and surface it for future use, but does it in an easy-to-use, easy-to-integrate manner. Everyone I have directly worked with has been excellent. With the rise of access to LLMs and GenAI over the past two years, this market is getting increasingly crowded. But Gong is OG. They've been there, they've done that and still they find ways to surprise and delight with new, meaningful product features and functionality (and I am sure it's because they practice what they preach). I often joke on calls with the team over there that I'm using flags to trigger trackers for their product team...but they're serious: those flags are indeed being tracked and used to prioritize new features and functionality for its customers.
What do you dislike about the product?
Some support growing pains, but when I surfaced them, the team jumped and resolved quickly and efficiently.
What problems is the product solving and how is that benefiting you?
Sales conversations are some of the most unstructured data out there. Gong makes sense of them. They're also the most valuable unstructured data in a business. Gong allows us to pinpoint the most valuable data points. Whether it's messaging that's working, messaging that isn't, competitive intelligence, risk flagging, etc. Gong has a solution for that. Frankly, what's most holding us back is some structural challenges that we have to get the absolute most out of it.
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