Gong
Gong.ioExternal reviews
6,603 reviews
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Gong is helpful for coaching and listening to customer calls
What do you like best about the product?
It is easy to use and find calls for myself or the team.
I like receiving emails from my past and upcoming calls.
The playback quality is great!
I can easily share call links with customers and team members.
I like receiving emails from my past and upcoming calls.
The playback quality is great!
I can easily share call links with customers and team members.
What do you dislike about the product?
The call transcripts could always use improvement for accuracy.
What problems is the product solving and how is that benefiting you?
Review my calls for personal coaching and feedback.
Helps our team share important calls with customers.
Access to sales calls to know and understand what was discussed during the sales process.
Helps our team share important calls with customers.
Access to sales calls to know and understand what was discussed during the sales process.
Recommendations to others considering the product:
You can listen to calls and view information shared during the call. It's insightful and helpful when analyzing and sharing calls. High recommend to customer success teams too.
Great insights. Gorgeous summaries. Easy sharing. Perfect product in every way I've observed.
What do you like best about the product?
I love the recordings, the transcripts, the easy sharing, the account summary, the keyword identification, the call structuring...it's a wonderfully excellent product.
What do you dislike about the product?
Can't think of a single thing. I'm a super fan.
What problems is the product solving and how is that benefiting you?
Sales coaching. Conversation intelligence. Account planning.
Gong makes both individual and team work easier and better.
Gong makes both individual and team work easier and better.
Love Gong!
What do you like best about the product?
It is very good for training and learning at a new org. I started new at my company and Gong was very helpful to learn from my teammates, especially while not being in the office. I've used Gong at other organizations as well and have nothing but great things to say. Very good UI! The CEO of Gong is very cool as well and I enjoy following him on social media. Smart guy with a strong vision for the company. Compared to the competition, Gong is far more superior in delivery, support, and user friendliness. When I first used gong years ago, I couldn't believe how helpful it was. My calls instantly became better. The team grew stronger, and we learned a lot about each other and from our experiences.
What do you dislike about the product?
There are no downsides of the platform. Very happy.
What problems is the product solving and how is that benefiting you?
Mainly training and learning from others. It has helped me pick things up quickly joining a new organization during a time of remote work. Very helpful. Big fan of Gong and the whole organization. Great mission and people.
Recommendations to others considering the product:
I would say that you should always use the platform. No matter what the call is for!
Amazing product for onboarding
What do you like best about the product?
The ability to watch all of my peers calls on demand. The transcript feature is also really helpful to learn pitches and use them for notes on future calls.
What do you dislike about the product?
There's nothing that I have found with Gong that I dislike up to this point.
What problems is the product solving and how is that benefiting you?
I joined a new startup company with no formal onboarding process. By being able to listen to past calls, and new calls as they happen, I was able to ramp very quickly and learn what talk tracks resonate with prospects.
Recommendations to others considering the product:
If you're trying to grow your sales team, or better manage remote workers, this is it.
Incredibly helpful analytics!
What do you like best about the product?
The insights and tools are so valuable!!
What do you dislike about the product?
No downside, but there is much to explore
What problems is the product solving and how is that benefiting you?
Gong allows for incredibly helpful analysis of so many aspects of calls, so it's a powerful tool to help shape decisions and tactics, both small and large.
Recommendations to others considering the product:
Take time to explore all the features and tools to maximize benefits!
Gong- your 24x7 sales coach!
What do you like best about the product?
The stats they provide are amazing. Interactivity, patience, longest monologue, etc. It really makes sales folk reflect on their calls. They also mention optimum values which gives users an indicator of where they lack and what they need to do to improve their pitch.
Gong also shows which of your deals/prospects are actually interacting with you- reading emails, etc. This is amazing because it helps me concentrate on prospects that are actually interested and help tremendously with forecasting.
Gong also shows which of your deals/prospects are actually interacting with you- reading emails, etc. This is amazing because it helps me concentrate on prospects that are actually interested and help tremendously with forecasting.
What do you dislike about the product?
There's not a lot to dislike. The user experience can be a little difficult to work around but once you've used it a couple of times you won't find it hard to use.
What problems is the product solving and how is that benefiting you?
As a salesperson, I used to go on and one and barely allowed my prospect to speak. With the stats from Gong, I've made my calls more conversational. Thanks to Gong I've made it more of a 2-way dialogue than a monologue.
I also look at the deals section to understand which of my accounts are active which helps me forecast much more accurately!
I also look at the deals section to understand which of my accounts are active which helps me forecast much more accurately!
Recommendations to others considering the product:
I am not involved with the budgets/finance side of things and I've heard that it is a bit pricy. But if you can afford it, go for it. You will definitely not regret it.
Also, make sure you/your sales team use it actively. It's one of those tools that can be super effective if used correctly but will not yield any results if not used well.
Also, make sure you/your sales team use it actively. It's one of those tools that can be super effective if used correctly but will not yield any results if not used well.
Gong is great. It allows me to learn from the top AE's at my company through their recorded calls
What do you like best about the product?
I like that I can easily view call recordings from other sales reps at my company. This allows me to learn from them without having to sit on every single one of their calls in real-time.
What do you dislike about the product?
It is tough to set up for each call. There always is confusion from the customer when they join a call that we're recording for Gong.
What problems is the product solving and how is that benefiting you?
The problem I've seen is that it has been tough to get others to record their calls, it's been tough to build a rich library of recorded calls at my company. The benefits that I've realized include being able to listen to others' talk tracks to help my sales cycles.
Put the pen down and focus on the important information you want from a call
What do you like best about the product?
I can re-listen , look up and find important details I need to plan my next move with a client.
What do you dislike about the product?
There is not too much downside to Gong. Only issue is maybe some of the transcriptions and words get mixed up.
What problems is the product solving and how is that benefiting you?
The biggest benefit is to hear my self back and learn how to craft talk tracks better.
Great product - helps with training
What do you like best about the product?
The tags in the recordings are helpful. They can help you understand and quickly go back to key parts of the video without having to hunt for it yourself.
What do you dislike about the product?
Seems to always log me out even when I'm using it. Wish I could have the option to stay logged in.
What problems is the product solving and how is that benefiting you?
Recording sales calls for training and to help our opps team know exactly what was promised and said to potential clients.
Brilliant functions for training and call reviews.
What do you like best about the product?
Great for reviewing calls for training and post call note taking. Very strong transcript feature which is helpful for searching through calls for specific areas of conversation
What do you dislike about the product?
Very occasionally calls do not record but this is rare.
What problems is the product solving and how is that benefiting you?
Conversation items that get missed at point in time can be picked up post call (Especially where taking notes impacts concentration during call)
Call technique can be reviewed post call.
Reviewing other conversation for aspects you can use to up-skill (technical demonstrations etc).
Call technique can be reviewed post call.
Reviewing other conversation for aspects you can use to up-skill (technical demonstrations etc).
Recommendations to others considering the product:
Easy to use, great for training and reviewing calls.
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