Gong
Gong.ioExternal reviews
6,603 reviews
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Can't get enough of that GONG!
What do you like best about the product?
As a consultant who performs call reviews on behalf of sales teams, it is unbelievable how much Gong makes my life easier to conduct these reviews, and then also coach the reps afterwards.
Previous to Gong, I would type up my call notes in a google doc and as part of that try to eyeball-measure how much of the call they spent talking vs listening, or spending on the screenshare versus talking pricing, etc.
Gong lines all this up before I even go into review, AND when I enter my notes, the rep gets the info in real time, so they don't have to wait 2 weeks for a scheduled review meeting, they can start improving immediately.
Previous to Gong, I would type up my call notes in a google doc and as part of that try to eyeball-measure how much of the call they spent talking vs listening, or spending on the screenshare versus talking pricing, etc.
Gong lines all this up before I even go into review, AND when I enter my notes, the rep gets the info in real time, so they don't have to wait 2 weeks for a scheduled review meeting, they can start improving immediately.
What do you dislike about the product?
I wish the quality of the recordings (like actual audio and video quality) would carry over better into Gong. it's low def where it could be more high def. Though I have heard they have native zoom integration now which should fix this issue.
I also wish there was a way to attribute the calls easier. Sometimes if the SDR books the demo call, the stats get tracked back to the SDR's profile instead of the AE's
I also wish there was a way to attribute the calls easier. Sometimes if the SDR books the demo call, the stats get tracked back to the SDR's profile instead of the AE's
What problems is the product solving and how is that benefiting you?
I'm helping sales teams recognize areas for improvement, it's helped some reps hone their soft skills, and for other reps had direct impact on their close rates.
Recommendations to others considering the product:
The product keeps getting better -- get on board!
Insanely helpful tool for Product Managers and Sales/Solutions Engineers
What do you like best about the product?
My favorite parts of Gong are 1) the way it notifies me when certain triggers are met (for example, any time a sales rep talks about "roadmap") and 2) how easy it makes it for me to go and review customer call recordings, getting to the specific point where a customer asked a question. That makes prepping for follow-up calls a *lot* easier, and it means I can support our sales team with more relevant information when I join.
What do you dislike about the product?
Having the Zoom "Notetaker" join all your calls can take some getting used to.
What problems is the product solving and how is that benefiting you?
I get better context around customer needs and requests without having to join every single call. It makes customer calls much more value-dense, since more people are able to extract what they need from those calls, and it doesn't feel like pulling teeth to get that information.
Very helpful
What do you like best about the product?
Transcripts are great to quickly find specific phrases in calls.
What do you dislike about the product?
The transcriptions are not 100% as of yet, sometimes they don't make sense. Overall, they are mostly accurate.
What problems is the product solving and how is that benefiting you?
As I'm new to my role, I've been using Gong to watch back demos and customer calls, allowing me to get up to speed more quickly than I would have done.
Recommendations to others considering the product:
If you currently have no way to easily review past calls, I believe Gong is the best solution on the market.
Decent enough of a recording system
What do you like best about the product?
The system transcribes videos well enough. It is also possible to get feedback on if I am talking too much, how much the prospect is speaking and more insights to help be get better at my job.
What do you dislike about the product?
As a user, I can't disable if I get a message for call recordings including if I just left a voicemail. I get too many emails from them and it is really annoying.
What problems is the product solving and how is that benefiting you?
Call recording and analytics. I haven't seen as many benefits as some of my colleagues.
Gong is a very efficient product. It allows you to capture many metrics that are extremely useful.
What do you like best about the product?
The recording and producing of transcripts.
What do you dislike about the product?
I dislike the fact that I cannot print the transcript from GONG. You should be able to save and print the transcript.
What problems is the product solving and how is that benefiting you?
The benefit that I gain is that fact that I can immediately identify and extract the probing questions that were asked.
Recommendations to others considering the product:
Highly recommended for any organization that employs a sales team. It truly provides an opportunity to capture genuine activity.
Essential product for sales leaders to manage global teams
What do you like best about the product?
Gong took the sales calls analytics to a whole new level. The ease of use of the product and the ability to break each call into different blocks.
What do you dislike about the product?
Reporting should be stronger in my opinion.
What problems is the product solving and how is that benefiting you?
Managing channel and sales teams. Tracking calls. Sales database
Gong
What do you like best about the product?
Super easy to go back and listen to your calls with customers and see what you could have improved, or learn what went really well!
What do you dislike about the product?
Need to actively remember to use this, and push others in your team to use it. Hard to drive use throughout an organization.
What problems is the product solving and how is that benefiting you?
Discovery calls, customer discussions, etc.
Greatest Sales Tool In My Tech Stack
What do you like best about the product?
Automatically joins and records my calls
Allows me to skip around to different parts of the recording (times, specific speakers, topics, etc)
Allows me to send specific snippets of the recording to customers
Saves time on taking super detailed notes so I can spend more time actively engaged with the prospect
Working remote, it has been a must-have as a training tool
Allows me to skip around to different parts of the recording (times, specific speakers, topics, etc)
Allows me to send specific snippets of the recording to customers
Saves time on taking super detailed notes so I can spend more time actively engaged with the prospect
Working remote, it has been a must-have as a training tool
What do you dislike about the product?
Nothing yet. It has met or exceeded my expectations
What problems is the product solving and how is that benefiting you?
Remote Sales Trainings
Deal Strategy
Deal Strategy
No more note taking
What do you like best about the product?
Simple, fast call reviews, no note taking needed.
What do you dislike about the product?
Gong's 'hello' announcement is a little intrusive
What problems is the product solving and how is that benefiting you?
call reviews.
Gong makes me more efficient in meetings
What do you like best about the product?
integration with salesforce/ troops
reminder after call that the call has happened/ to review
ability to send recording to my manager to fill her in if she missed an important call
reminder after call that the call has happened/ to review
ability to send recording to my manager to fill her in if she missed an important call
What do you dislike about the product?
nothing that I can think of, if there is a way to get out of people going to Gong beforejoinin the zoom meeting to make it more seamless, that would be ideal
What problems is the product solving and how is that benefiting you?
efficiency/ more likely to log a call f it was logged on Gong and I get a notification
better salesforce hygiene
better collaboration from being able to share a call with people who were not in the room originally
better salesforce hygiene
better collaboration from being able to share a call with people who were not in the room originally
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