Gong
Gong.ioExternal reviews
6,603 reviews
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Incredibly helpful for CSM team!
What do you like best about the product?
Quality audio/video recordings - making it easy to focus on your customers.
What do you dislike about the product?
Sometimes the Gong recorder hops in very late if it's a last minute session you've created.
What problems is the product solving and how is that benefiting you?
Gong allows us to focus on our customers and not feel like we have to write down every note or next steps.
Gong makes me a better account executive!
What do you like best about the product?
Hugely time-saving! I don’t have to take notes like I used to, and I can watch how others on my team conduct calls so that I learn from how they do things. I also love that it allows me to have the precise language that my prospects use, so I can integrate that back into future communications and ensure we're really aligned.
What do you dislike about the product?
Honestly I can’t think of any downsides.
What problems is the product solving and how is that benefiting you?
Gong helps me understand where I’m on point and where my approach is falling short. A direct record of each of my calls is the most honest and accurate reflection of how well I’m performing. Gong has helped me adapt in an accelerated way.
Recommendations to others considering the product:
Make use of tutorials and listen to calls regularly to learn.
Top tool for sales development
What do you like best about the product?
Reviewing of calls and analytics of my team
What do you dislike about the product?
Takes little while to customize the reports
What problems is the product solving and how is that benefiting you?
I know who on my team is applying my Sandler sales coaching. I can coach my team on deals that day with recording. I also can track progress and Eliminate risk in my forecast
Recommendations to others considering the product:
It’s powerful and must have for sales development
Great recorder
What do you like best about the product?
I like the transcription, very helpful to skim calls.
What do you dislike about the product?
Minor, but it would be nice to be able to search the transcript for a call.
What problems is the product solving and how is that benefiting you?
I'm ablet o look back on calls we had with partners and see what was said and agreed to.
Excellent Sales Insight
What do you like best about the product?
Gong has been incredibly helpful in our remote sales world. It has allowed me to coach and help our team, despite not being in meetings. The Trackers alert me when key words or competitors are mentioned, and having the ability for the team to "tag me" in certain parts of conversations to review is efficient and impactful.
Our CSM Byron is great too! Always willing to help and guide us.
Our CSM Byron is great too! Always willing to help and guide us.
What do you dislike about the product?
I wish the time that the daily email notifications were sent could be adjusted so they could be in my inbox earlier in the day.
What problems is the product solving and how is that benefiting you?
Problems solved: ability to coach in a remote sales environment, ability to see concise pipeline, including communication cadence in a single screen.
Benefits realized: Ability to share snippets of calls with clients, ability to use Gong as a training resource, ability to share discovery information cross-team to help setup onboarding, etc
Benefits realized: Ability to share snippets of calls with clients, ability to use Gong as a training resource, ability to share discovery information cross-team to help setup onboarding, etc
How did I coach my team before Gong!
What do you like best about the product?
Gong is the real deal! The ability to listen to my team's calls is great! The ability to have "Triggers" tell me what calls to listen to is even better. I also can listen to call by disposition which saves me a lot of time searching for the right call to listen to.
What do you dislike about the product?
There is nothing to dislike about this product.
What problems is the product solving and how is that benefiting you?
I know have the ability to look at my team's metrics and make the assumption of the coaching that is needed and verify it by listening to calls.
Great Meeting Intel Tool
What do you like best about the product?
Easy Zoom and VoIP call recording - great voice to text with intelligent tagging of all calls based on initial tagging rules
What do you dislike about the product?
The Tagging rules are the most powerful part of the program - this does require a lot of planning and setup to really get mileage out of this feature
What problems is the product solving and how is that benefiting you?
We are able to review sales and service calls with prospects/customers and see what some of the major themes are in these calls. We can coach up all reps based on stats and make business decisions based on the frequency of certain terms that come up during discussions.
Recommendations to others considering the product:
Put the time in and this tool will help you monitor all the conversations your team is having with your customers - it's management time well spent.
Gong- A Leader for Revenue Generators!
What do you like best about the product?
I love that Gong has a superior product that provides much needed sales insights especially in this remote work environment. Their thought leadership is also so refreshing! You can learn a lot about sales best practices without even buying their product.
What do you dislike about the product?
There are so many ways to use the platform, I need to send more time learning the exact use cases I want to use it for.
What problems is the product solving and how is that benefiting you?
Understanding team gaps and challenges. The ability as a manager to be in multiple places at once.
Recommendations to others considering the product:
Creating a recording library of best in class calls is a great way to use the software
Game Changer!
What do you like best about the product?
I love being able to listen back to my calls to see what worked and what didn't. It's amazing and has helped me improve so much already!
What do you dislike about the product?
If I had to pick one thing, it would be having to say on a recorded line
What problems is the product solving and how is that benefiting you?
I'm able to see what I could have done differently and implement that in my future calls.
Recommendations to others considering the product:
USE IT! It's so awesome and I love getting to listen to my teammates calls especially now that we're wfh.
Gong is a wonderful, helpful tool that I get so much value from!
What do you like best about the product?
I love that I can go back almost immediately after recording a Zoom call, and that I can see what I did well / didn't do well. The fact that it also transcribes is fantastic! There's a lot to like, so it's not easy to choose just one thing, but I also love the fact that feedback can be easily shared and received, and the feedback/comments tool jumps right to the correct spot in the call.
What do you dislike about the product?
I am not the biggest fan of the typos / miscommunication that sometimes happens in the transcribe feature. Other than that, there's not much to dislike about Gong. My whole team has found it incredibly helpful. Sometimes I also wish that it would buffer a little more quickly -- but that's easily solved by being able to watch at faster speed (1.75x) to save time. :)
What problems is the product solving and how is that benefiting you?
Currently, I find Gong most useful to help me solve how to be a better communicator on my sessions. Going in to review a call on Gong is super helpful to seeing how I communicate, how the session went, and how I can improve for next time. The fact that the recording comes through pretty quickly is very helpful - I often find myself reviewing at least one of my calls by the end of the day, and having a queue of others to review in the future. It's reliable, and I can go in whenever I have a free chunk of time to improve my skills. I love how easy to navigate Gong is also!
My current flow through the workday is a handful of calls to be on, and then reviewing my own calls (and others' calls) to see where improvements can be made. Because of this, it's easy for me to just log-in to Gong when I have some open time, and feel like I'm ALWAYS improving, because Gong is giving me access to see my own calls. Not only has this helped with training, but also just constant skill growth/ up-leveling. :)
My current flow through the workday is a handful of calls to be on, and then reviewing my own calls (and others' calls) to see where improvements can be made. Because of this, it's easy for me to just log-in to Gong when I have some open time, and feel like I'm ALWAYS improving, because Gong is giving me access to see my own calls. Not only has this helped with training, but also just constant skill growth/ up-leveling. :)
Recommendations to others considering the product:
If you're considering using Gong, I highly recommend making it accessible to your whole team to share feedback with each other. I think the collaborative / feedback aspect is such a strong benefit of Gong. We grow together and improve together as a team!
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