Gong
Gong.ioExternal reviews
6,603 reviews
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Super useful tool
What do you like best about the product?
conversation topic tracking, training I received when I began using it.
What do you dislike about the product?
Sometimes it takes some times for my calls to be sent to me.
What problems is the product solving and how is that benefiting you?
Gong helps train new reps by providing coaching, in terms of letting the customer speak, and how to create an even flow in conversation.
Great tool for call review and stats
What do you like best about the product?
I love the ability to compare my call stats to those on my team
What do you dislike about the product?
Sometimes my Zoom calls are not automatically recorded. Not sure if it is an issue between Zoom, Gong, Google Calendar or what...
What problems is the product solving and how is that benefiting you?
Trying to be a better individual salesperson as well as improve and level my team.
Recommendations to others considering the product:
Get started, dive into the coaching tools.
Gong review
What do you like best about the product?
Keyword tracking
Transcripts
Facilitating of training
Transcripts
Facilitating of training
What do you dislike about the product?
As yet, there is no downside to Gong. I provides everything hoped for.
What problems is the product solving and how is that benefiting you?
Gong facilitates training and playbook creation for sales and business development
Great tool to provide feedback to your team, and to hear customer insights
What do you like best about the product?
I can provide feedback to my team directly on the call so they know what I'm referring to and can rewatch as they like.
What do you dislike about the product?
When uploading calls, I haven't found how to assign speakers to the new call. I submitted a ticket but for some reason didn't get confirmation about the submission, and haven't heard back. I heard back very quickly on another request through support, so I will chalk this up to a system error that made the ticket not go through!
What problems is the product solving and how is that benefiting you?
- providing feedback to my team
- learning customer insights
- learning customer insights
If you do sales, this is a must have.
What do you like best about the product?
I have the ability to review calls on the fly, view transcripts, and share the call. Gong runs in the background automatically, no need to do anything. Game changer for any sales rep.
What do you dislike about the product?
Honestly, I can't think of anything, super happy with the product.
What problems is the product solving and how is that benefiting you?
Sales reps are so busy, they forget things. Gong allows me to listen to my calls, find key points, and gives me that quick reminder of what I need to do or what we discussed. Big benefit is that it allows managers to listen to calls and provide feedback.
Recommendations to others considering the product:
Buy it.
Extremely Helpful
What do you like best about the product?
Just the opportunity to review calls with such ease. I feel like the platform is very user friendly.
What do you dislike about the product?
I have only used Gong for a couple of months, at this point I am struggling to think of any dislikes I have.
What problems is the product solving and how is that benefiting you?
Key words, identifying buying signals sooner, really just growing as a sales person in general.
Amazing service
What do you like best about the product?
Analytics of the call automatically generated and measure you're performance against your peers
What do you dislike about the product?
The UI could be better. Adding Gong manually is via a tiny icon.
What problems is the product solving and how is that benefiting you?
All calls recorded AND analyzed? Able to review the analytics that show you how well to presented on a call is amazing. I can share clips or who calls with clients. My boss can review and make comments on key timestamps to indicate improvements, etc.
Recommendations to others considering the product:
Do the free trial at the very least. It will impress you without a doubt.
A must have tool for any sales organization!
What do you like best about the product?
Recording calls automatically with the calendar integration. Scripts after the call. Call analytics. Ability to view other calls from teammates across the entire org.
What do you dislike about the product?
I mainly just use it for the purposes above. I have literally no dislikes with the UX and features described.
What problems is the product solving and how is that benefiting you?
reliably, clearly, and consistently recording client calls. Learning a treasure trove of info about the call and client using the helpful analytics tools that Gong provides us. How to improve our call skills and negotiations skills overall. Providing us the ability to review calls from the past and either deny or agree with claims that are made by clients, and/or just having that ability to go back to clarify any notes taken.
Amazing Platform
What do you like best about the product?
The summary of calls, the AI action items, and email summaries
What do you dislike about the product?
There isn't anything I dislike. The AI could be stronger and seems to be improving with its intuition.
What problems is the product solving and how is that benefiting you?
I have SO many calls that I have a problem going back and organizing my notes for each call.
Recommendations to others considering the product:
Look at the AI and how it pulls action items for each call. It's improving!
Incredible data and functionality
What do you like best about the product?
Gong makes it easy to records the sales team's calls and provides data that we never would be able to have without Gong. We can view exactly, down to the word, what went wrong in a call and what makes a call great
What do you dislike about the product?
It's very exensive for what it is, there are cheaper solutions that do things in addition to what Gong does, but not to the high quality that Gong does
What problems is the product solving and how is that benefiting you?
Can coach and manage sales reps very closely and helps us understand how calls are affecting opportunities
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