Gong
Gong.ioExternal reviews
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Highly Recommend - great for busy front line managers
What do you like best about the product?
Gong has aided our organizations in more ways than I originally anticipated. My AEs use it regularly and efficiently to prep for calls, catch me up on issues or next steps for high priority deals that I could not attend, and track their quality through talk time and engagement tracking. Executives at are organization have contacted me post purchase and said "Gong has become a force multiplier for our organization - I'm so glad we've invested in this technology."
What do you dislike about the product?
Honestly I can't think of much I dislike. I think at first I was disappointed that the transcription wasn't great but after using it for a few months I realized that's definitely not where the value lies so I'm very ok with it's lack of accuracy.
What problems is the product solving and how is that benefiting you?
AEs have lowered the amount of time they talk on calls compared to prospects - they're improving the quality of their conversations by listening more
Product Marketing team is validating their messaging and tracking whether the trainings they give the sales teams are sticking
Product Designers are using call recordings to inform themselves of what customers/prospects are asking for and what they care about
Managers are listening to and providing feedback on 10x the number of calls we were originally able to sit on prior to Gong
Product Marketing team is validating their messaging and tracking whether the trainings they give the sales teams are sticking
Product Designers are using call recordings to inform themselves of what customers/prospects are asking for and what they care about
Managers are listening to and providing feedback on 10x the number of calls we were originally able to sit on prior to Gong
Gong is great
What do you like best about the product?
I wasn't happy being given yet another business application to learn and engage with.
After two minutes I changed my mind.
This tool is the most effective for any sales person or sales manager.
It saves tons of time, and leads to huge improvements in the quality of sales conversations, demos, and price negotiations.
Amazing tool.
After two minutes I changed my mind.
This tool is the most effective for any sales person or sales manager.
It saves tons of time, and leads to huge improvements in the quality of sales conversations, demos, and price negotiations.
Amazing tool.
What do you dislike about the product?
Works like a dream. Not much to not like.
What problems is the product solving and how is that benefiting you?
Huge improvement in ramp up, training, and overall improvement in quality of sales conversations.
Recommendations to others considering the product:
Just try it and see
Customer Success Manager using Gong to review calls
What do you like best about the product?
I like that I can go in an review my call and share it with colleagues and clients.
What do you dislike about the product?
I don't like that it doesn't just get rid of the "silence" moments.
What problems is the product solving and how is that benefiting you?
Able to review calls with high risk clients
Streamlines Sales Feedback Process
What do you like best about the product?
Gong has made it extremely easy to request feedback from my manager. In sales development, the smallest conversational tweak can be the difference between closing a deal and losing a prospect. Immediate feedback helps keep me from developing bad habits, and allows me to ask specific questions as needed.
What do you dislike about the product?
The search function isn't always accurate when looking for my teammates calls.
What problems is the product solving and how is that benefiting you?
I recently took over a coworkers pipeline, and I've used Gong to quickly brush up on what he's talked about with his prospects. It's been much easier to transition when I can listen to past calls at 1.5 speed and skip over the parts I don't need.
The Best Sales Enablement tool
What do you like best about the product?
Listening to our recorded calls and providing feedback couldn't get any better using Gong.
Be able to listen to your calls from anywhere and anytime.
Easy 3rd party integration
The intuitiveness of filtering data (search for the prospect name, sales rep name, filter words used, etc.)
Be able to listen to your calls from anywhere and anytime.
Easy 3rd party integration
The intuitiveness of filtering data (search for the prospect name, sales rep name, filter words used, etc.)
What do you dislike about the product?
Nothing that I have come across and keep up the good work.
What problems is the product solving and how is that benefiting you?
Improving our sales demo
Easy feedback
Easy feedback
Great tool for analyzing calls
What do you like best about the product?
I like how it's sorted in the desktop version. I use Gong mainly to listen to how other sales reps present certain things like demos, business cases, proposals, etc.. We have a lot of talented reps at my company, so I typically come away with something valuable after listening to their calls.
It's also a seamless process to jump into specific sections of the calls by searching words that were said. This saves a ton of time.
It's also a seamless process to jump into specific sections of the calls by searching words that were said. This saves a ton of time.
What do you dislike about the product?
Whenever I download a call through the mobile app, it only plays the audio and doesn't show the presentation deck/shared screen.
What problems is the product solving and how is that benefiting you?
It helps assess how much I'm actually talking on calls and allows me to take detailed notes afterwards
Invaluable Sales Tool
What do you like best about the product?
Gong is your extra pair of ears. You can sit and clearly listen to your audience without the worry of missing a detail. Gong's got your back!
What do you dislike about the product?
I don't dislike this tool. It exceeds my expectations day in and day out
What problems is the product solving and how is that benefiting you?
Attention to detail. Holding folks accountable. Preparation in front of management
Amazing Learning Tool
What do you like best about the product?
The tool is constantly improving - just when you think you can't get any more out of it, they release a feature that adds value in another way!
What do you dislike about the product?
Most of my dislikes have been resolved with product updates.
What problems is the product solving and how is that benefiting you?
Understanding how my team communicates when speaking to our clients by reviewing the calls with my team to expose behaviors via explicit examples.
Recommendations to others considering the product:
Great sales coaching tool!
Gong is fantastic
What do you like best about the product?
No better way to dissect your reps sales calls in an efficient manner.
What do you dislike about the product?
Nothing, I feel it's a must-have sales coaching tool
What problems is the product solving and how is that benefiting you?
Improving my reps selling skills to increase their ACV and accelerate their sales cycles.
Recommendations to others considering the product:
Buy it, you won't regret it.
ONE OF MY FAVORITE TOOLS
What do you like best about the product?
I love this tool so much. If you are not using Gong to record, analyze and self-educate all your calls than you are missing out and leaving money on the table. I love the ability to go into Gong listen to my own calls to correct myself so that the next time I get on a phone call I don't make the same mistakes. I also love listening to more senior sales reps, so that I can pick up tips, tricks, phrases and anything else I can learn to make my sales game better.
Also, want to point out that I have had a really great experience with their support team. In the very beginning, I had some difficulty getting it working (user error), but they got on the phone and walked me through the entire process of getting it all worked out.
Also, want to point out that I have had a really great experience with their support team. In the very beginning, I had some difficulty getting it working (user error), but they got on the phone and walked me through the entire process of getting it all worked out.
What do you dislike about the product?
I wish I could record my phone calls without having to set up a meeting and conference line. I don't know if the software exists or even if it would be possible. I just want more Gong everywhere.
What problems is the product solving and how is that benefiting you?
They are solving the problem of not know why you lost a deal, or what you could do to get better. Gong lets you continuously improve your game.
Recommendations to others considering the product:
I think this software is a must-have specifically in Software Sales, but I think it is a must-have in all sales. This is the best way to grow yourself and your teams ability to bring the best experience the to all your prospective clients.
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