Gong
Gong.ioExternal reviews
6,606 reviews
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We use Gong to record calls and review them later
What do you like best about the product?
It is easy to embed into a lesson and easy to view/listen to recordings
What do you dislike about the product?
not sure yet, I haven't used Gong much and would like to learn more!
What problems is the product solving and how is that benefiting you?
Easy to go back and reference calls
Great tool to gain sales insights
What do you like best about the product?
Easy to use, and the transcript feature is amazing for ease of use and pulling helpful soundbites.
What do you dislike about the product?
Can't think of anything that this time. It's easy to use.
What problems is the product solving and how is that benefiting you?
We use Gong from a marketing perspective to better understand how our sales and CS teams are talking about our product, and what they are doing that's successful and unsuccessful.
Easy to use, navigate, and listen to.
What do you like best about the product?
Accessibility and quality. I like that you can follow the calls based on content.
What do you dislike about the product?
Sometimes search results don't show up as hoped for.
What problems is the product solving and how is that benefiting you?
Learn how to go about sales calls.
Very innovative and intuitive tool
What do you like best about the product?
Gong gives you powerful visibility into your customer conversations. It automatically records and analyzes your sales calls and meetings. With Gong, you can: 1) Dramatically improve your teams sales effectiveness. 2) Win more deals, keeping every deal on a path to close.
What do you dislike about the product?
This is a great tool but kinda expensive compared with other similar tools. ... I have no bad feedback.
What problems is the product solving and how is that benefiting you?
Better visibility about current deals in the pipeline.
Awesome platform and very user friendly
What do you like best about the product?
I love being able to visualize who speaks when on the video
What do you dislike about the product?
nothing! really great platform. would love better transcript of the talk thought.
What problems is the product solving and how is that benefiting you?
really easy to share videos with teammates. benefits are quick ramping of newbies.
Sophisticated & Reliable
What do you like best about the product?
I love that I can get into my car, pull up the Gong app, and in a couple clicks (sometimes even just one) start listening to the call of my choice, whether that's on my "Listen to Later" playlist or a call one of my reps recently led. It works even if I'm running other apps (such as Google maps), which Chorus never allowed to me to do (and that drove me crazy). I also love that I can listen to a call and have the transcript running instead of the video. Also— this is something that never worked on Chorus— when I start scoring a call, it actually saves my progress even if my internet cuts out or I accidentally close the tab/window... It's the really incredible how they've somehow thought of everything.
What do you dislike about the product?
If I could change anything about Gong's platform it would be making the UI even more simple and intuitive— specifically the coaching section, but you should get the hang of it quickly and at least they've come up with some very sophisticated capabilities that other platforms are most likely lacking.
What problems is the product solving and how is that benefiting you?
Gong makes it extremely easy to not only coach my team and help them develop their discovery skills, but also allows our business to understand why certain prospects aren't converting into opportunities and what we can do about it (whether it's how we're positioning our product, how we're running discovery, or if there's something the market is asking for that we aren't currently offering).
Recommendations to others considering the product:
Create your own scorecards and get creative! There's so much flexibility with how you can provide coaching. I also recommend scheduling weekly or bi-weekly call reviews with your team and cross-functional departments— there's so much you can learn from any call throughout the sales process.
Very easy to use
What do you like best about the product?
It is fast, efficient and very easy to use.
What do you dislike about the product?
Nothing at the moment. It is very easy to navigate
What problems is the product solving and how is that benefiting you?
I listened to my calls, and see what I'm doing wrong or saying wrong. It helps me to improve my tonality as a sales rep.
Way better than Chorus
What do you like best about the product?
easy to track weekly calls by teams, very seamless to navigate
What do you dislike about the product?
sometimes it takes time for calls to log, like up to 30 mins
What problems is the product solving and how is that benefiting you?
learning by listening to peers
Fantastic Sales Intelligence
What do you like best about the product?
Gong isn’t just a “record my meetings” tool. Between the transcription and statistics (questions rate, etc) we run part of QBRs out of this thing. Really innovative stuff.
What do you dislike about the product?
The transcription is spotty at times. I’m sure this will continue to evolve.
What problems is the product solving and how is that benefiting you?
Gong provides us real intelligence and statistics relative to our sales process.
Excellent Training and Development Tool
What do you like best about the product?
The automation that Gong will join every client call automatically.
The transcript that is created.
The ability to tag team members.
The transcript that is created.
The ability to tag team members.
What do you dislike about the product?
Not really any major downsides to the tool although sometimes can take time to find a specific call if it is older.
What problems is the product solving and how is that benefiting you?
The fact that all client calls are now recorded means if you miss anything you can easily go back and listen to the call again to help write better follow-ups and have better second calls.
It is also a great training tool for new people to learn a pitch without having to wait to join scheduled client calls.
It is also a great training tool for new people to learn a pitch without having to wait to join scheduled client calls.
Recommendations to others considering the product:
This is a great tool for monitoring your own or your teams calls and works well in a sales and also training environment. I would highly recommend this tool.
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