Gong
Gong.ioExternal reviews
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Time Saver Genie!
What do you like best about the product?
AI generate follow up email and ability to look at and accounts historical interations
What do you dislike about the product?
At the moment, nothing! Everything is great and really helps speed my days up from an administrative perspective.
What problems is the product solving and how is that benefiting you?
Tracking info about an accounts engagements with us and helping generate follow up items to customer instead of having to create them from scratch on my own.
Making Calls & Follow up Easy!
What do you like best about the product?
I like that there is the ability for AI to write a follow-up email that highlights everything that you discussed during the meeting. This makes it easy to follow up with your client and not miss anything that was discussed. I also love that I can use it daily and it is super easy to work with. Integrating it into my daily work has been simple and has continued to impact me positively.
What do you dislike about the product?
I don't like how hard it is to sometimes search all of my conversations when looking for keywords or topics to report out on.
What problems is the product solving and how is that benefiting you?
It's helping me to stay on track with all the topics discussed during a phone call and keeping me engaged in the conversation at hand instead of trying to write down a bunch of notes. I am participate in conversations and be an active listener while the system records and documents for me.
Gong- Phenomenal for Onboarding
What do you like best about the product?
I love being able to sort all of my calls within a library. As someone who is new to my company, I loved being able to go through the library my mamanger created to watch the zoom calls my team members recorded. I feel more confident seeing how my colleauges run their calls and adapting them with my own style.
What do you dislike about the product?
LImitation on being able to upload my own videos ( this is an admin right set up by my own company). It would be nice to have a private user library for other calls I would like to save and keep.
What problems is the product solving and how is that benefiting you?
I love being able to sort all of my calls within a library. As someone who is new to my company, I loved being able to go through the library my mamanger created to watch the zoom calls my team members recorded. I feel more confident seeing how my colleauges run their calls and adapting them with my own style.
Very good
What do you like best about the product?
Means i can focus on a meeting without having to write notes and seem distracted
What do you dislike about the product?
Nothing, gong is very good and very clever
What problems is the product solving and how is that benefiting you?
Not people able to concentrate
ACCURATE AND EASY TO USE, HELPFUL PLATFORM
What do you like best about the product?
HELPFUL IN REVIEWING MISSED NOTES HIGHLY RECOMMENDED
What do you dislike about the product?
SO FAR NONE, IM SO SATISFIED WITH THE SERVICE
What problems is the product solving and how is that benefiting you?
REVIEWING NOTES
Not just a call recording software
What do you like best about the product?
Deal boards are super helpful for deal reviews and pipeline management at scale. Additionally, call recordings are super easy to navigate.
What do you dislike about the product?
Can't think of too many examples on the call recording side. Engage has some kinks to work out to catch up to the more established players, but most of the missing features were on the roadmap when we took a look and should be built out by now.
What problems is the product solving and how is that benefiting you?
There's no longer any disagreement about what happened on a sales call (recording). It's faster for leadership to get caught up on a deal (conversation summaries, transcript, navigation) and spend deal reviews on brainstorming vs. progress updates. Ability to manage 20-30 active deals per rep on a given day (deal board).
Very Useful
What do you like best about the product?
The ability to review introdutory calls before my second or third call. It also helps me learn from others on my team.
What do you dislike about the product?
Can't think of anything. Gong is the first type recording call solution I used, and it is great.
What problems is the product solving and how is that benefiting you?
I don't like taking notes on a call so I can be present. Gong helps me with that.
Game changer for sales reps
What do you like best about the product?
The ability to not only review my own calls and demos, but also to hear how my teammates navigate conversaitons and verbage they use. It's a great tool to pick up on something new that can help, refine what I'm already doing well, and most importantly - identify gaps in my own game. Gettig this instant feedback after a call and the ability to review it whenever, has been extremely helpful with my growth and improvement.
What do you dislike about the product?
Literally nothing. The automated AI notes post meeting are some of the most accurate I've seen aut-developed. New features have popped up that I hadn't even thought about as a tool to help. Gong is ahead of the game, and continues to innovate. I look forward to using this toll daily, and seeing what else Gong will provide to help me level up.
What problems is the product solving and how is that benefiting you?
Real-time feedback to improve on calls and demos. I have the ability to watch my growth over time, i.e. conversation talk time percentages. I have great support on keeping my pipeline clean and focusing on any deals at risk with reminders to check up on them. I can also share a unique conversation or learning experience directly with my teammates, to help spread awareness on an emerging topic or to help push improvement.
GongGangster
What do you like best about the product?
makes life so much more efficient and simpler with detailed insights more organised from a sales org perspective can attend to more customers in 1 day - doing 5-6 calls now - more calls = more revenue
What do you dislike about the product?
Missing features like what exist in vidyard
integrate videos into emails
pre call summary note - sharing a customer cheat sheet
integrate videos into emails
pre call summary note - sharing a customer cheat sheet
What problems is the product solving and how is that benefiting you?
makes life so much more efficient and simpler with detailed insights more organised from a sales org perspective can attend to more customers in 1 day - doing 5-6 calls now - more calls = more revenue
Gong is A Game Changer
What do you like best about the product?
Gong is a game changer for sales training. Teams can colloborate on feedback for calls handled by new and seasoned staff to align on messaging and share tips and tricks.
What do you dislike about the product?
Sometimes there is an error loading Gong manually to a call.
What problems is the product solving and how is that benefiting you?
Gong is a notetaker, recorder, AI assistant to analyze buying signals. Truly a valuable product for any sales team.
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