Gong
Gong.ioExternal reviews
6,606 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great way to review and learn
What do you like best about the product?
Allows us to listen and learn from our calls as well as giving us very specific data on our conversation.
What do you dislike about the product?
Hard to find and filter calls that we are looking for at times.
What problems is the product solving and how is that benefiting you?
Learning and development for our sales team as well as helping us review the main points for the next call.
Incredible tool for any client-facing role
What do you like best about the product?
Very intuitive to use, perfect way to understand which areas needing improvement during sales process. Love that I'm able to listen to calls from other people in my company to learn what's been successful in other offices. Before the pandemic I'd use the mobile app to listen to my team's calls during my commute.
What do you dislike about the product?
Not really a "dislike" per se but there are a lot of features & functionality. Took some time to get comfortable/find all the ways the tool analyzes recorded calls.
Would love more support resources to learn how to use the platform more effectively (maybe more proactive push from Gong's support to show where to find their resources?)
Would love more support resources to learn how to use the platform more effectively (maybe more proactive push from Gong's support to show where to find their resources?)
What problems is the product solving and how is that benefiting you?
Use the tool to improve my own sales processes but mainly to help develop new sales reps, get more visibility into product demos & where deals were lost.
Recommendations to others considering the product:
I think this is a must-have for any legitimate sales organization, especially if there are young, straight-out-of-college sales reps on the team.
great tool easy to use
What do you like best about the product?
ease of use and coaching functionality. also tanscription is great
What do you dislike about the product?
sometimes it does not record my calls properly
What problems is the product solving and how is that benefiting you?
quickly sharing calls afterwards and remembering next steps
Gong has been a huge help!
What do you like best about the product?
The ability to go back a listen to my calls, identify the key findings, and respond accordingly in any follow-ups.
What do you dislike about the product?
Nothing, so far. It's a little odd having my calls be visible to everyone else, but I guess that is fine. If anything it helps keep me accountable.
What problems is the product solving and how is that benefiting you?
Gong helps my recurring meetings stay focused on the action items that were discussed in the previous meeting. Now I can come prepared as ever and cover the important things without forgetting what was talked about in the prev. meeting.
Recommendations to others considering the product:
Give it a try. This will seriously change the way you work and make things overall more efficient.
Great solution, can't imagine life without it
What do you like best about the product?
Team Stats. As a Manager, it gave me tangible details I could use to coach the team -- even for high performers, it gave solid opportunities to optimize. As an IC, it helps me to track how my performance against industry benchmarks to ensure I'm optimizing my time with customers.
Also, the NLP is pretty amazing - very easy to find keywords and zoom into key points in a discussion (or across multiple discussions).
The connection between web and mobile allowing you to continue listening to a call even when you move between devices is also really neat.
Also, the NLP is pretty amazing - very easy to find keywords and zoom into key points in a discussion (or across multiple discussions).
The connection between web and mobile allowing you to continue listening to a call even when you move between devices is also really neat.
What do you dislike about the product?
The only time it's bothered me is with the frequency of re-signing in, but that's a) probably a smart thing considering how sensitive the information within it is; and b) probably a customizable setting that I didn't bother to ask my admin about.
What problems is the product solving and how is that benefiting you?
Driving process improvements for myself and my team - the only way it could be done before was with ride-alongs, and with a 9-person team that was impossible at scale.
And for myself as an IC, I don't get usable feedback very often on the quality of my calls, since I've trained most people on how to sell at my company. But the data gives me what I need!
And for myself as an IC, I don't get usable feedback very often on the quality of my calls, since I've trained most people on how to sell at my company. But the data gives me what I need!
Recommendations to others considering the product:
Buy it - it really makes a difference, for both Sales Managers, IC Salespeople, an even for Post-Sales Support (who can go back and listen to what was said during the Sales process to ensure alignment).
Great Info for Sales & Marketing
What do you like best about the product?
As a product marketer, Gong provides me excellent competitive insights, ideas to improve sales enablement and other key information about the sales process. Tracking was simple once explained by our Gong rep.
What do you dislike about the product?
It would be great if Gong could alert us about macro trends surrounding our calls, but they say we haven't reached the level of data needed. And we are not sure where that level is.
What problems is the product solving and how is that benefiting you?
Competitive insights
Sales process insights
Testing new messaging
Sales enablement ideas
Persona data
Sales process insights
Testing new messaging
Sales enablement ideas
Persona data
Recommendations to others considering the product:
Make sure to use it regularly to get the most value. Set alerts so you are aware of anything you want to track and you get important updates ASAP.
Gong is great for cohesion amongst teams!
What do you like best about the product?
The ability to be able to save recordings or partial clips.
What do you dislike about the product?
It sometimes takes a little while to find the exact recording you are searching for.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of having to recall everything that was discussed during a call or focusing on notation rather than what is being discussed. The benefit is being able to be fully present during a meeting (or not knowing that you can rewind and rewatch recorded meetings later!). Also being able to search for and find a clip of a prior recording to teach a client about our platform or to re-emphasize a topic that was previously discussed.
The best app ever!
What do you like best about the product?
I love being able to have my meetings/calls recorded and go back for quality assurance. It assists me with making sure i'm hitting all of my points for customer success.
What do you dislike about the product?
the recordings can sometimes be late to the meeting and I am unable to allow them in due to disrupting the meeting
What problems is the product solving and how is that benefiting you?
I am solving customer technical issues, computers and devices.
Recommendations to others considering the product:
Best use is for real time call coaching and training opportunities
Efficient & reliable
What do you like best about the product?
Gong's an excellent tool with which you can stay on top of your sales needs - having your calls recorded with transcripts simply makes your lives a lot easier. You can re-watch to pick up on any lost details, remember what you said, or to go over with your team for performance review. Overall, you'll save a ton of time during and after the calls as you don't have to worry about taking down notes (which hampers your performance), remembering minor details, and etc. The transcript feature is also surprisingly good.
What do you dislike about the product?
When two (or more) people speak at the same time, the recorded audio can get almost inaudible (worse than how it originally was during the call). I also wish there was a feature to skip to specific words from the transcript, rather than the beginning of new sentences.
What problems is the product solving and how is that benefiting you?
Not having to simultaneously take down notes - especially when all the calls are held virtually with cameras on - while speaking/listening is a huge advantage.
Exceptional tool to gather customer and prospect insights
What do you like best about the product?
I like the ability to search for keywords. I work on our technology integrations and partnership strategy so getting insight into the integrations our customers are asking is a solid data point I use to prioritize which integrations and partnerships to pursue and build.
What do you dislike about the product?
I wish you could click on a paragraph in a transcript to jump directly to that part of the call recording. Sometimes it's hard to scrub to the right part of the conversation to get the specific insight you're looking for.
What problems is the product solving and how is that benefiting you?
- Prioritizing integrations and technology partnerships by ranking them based on how often they come up in conversations.
- Getting a sense of the current opportunity we have going with a prospect so that I have the right context before engaging partners.
- Checking back on conversations that ours sellers had with partners (where I wasn't able to attend) to see how the call went and to review next steps
- Getting a sense of the current opportunity we have going with a prospect so that I have the right context before engaging partners.
- Checking back on conversations that ours sellers had with partners (where I wasn't able to attend) to see how the call went and to review next steps
Recommendations to others considering the product:
Excellent tool for understanding what your prospects and customers are looking ford. Searching for keywords is a game changer in understanding what features/products to prioritize on your roadmap.
showing 4,081 - 4,090