Gong
Gong.ioExternal reviews
6,575 reviews
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Useful Sales Coaching in a Box.
What do you like best about the product?
The quality of transcription is high. The ability to break down a call in minutes is huge. We zero-in on areas of coaching with what was actually said, which beats opinion every time.
The automatic transcriptions are super-useful.
The automatic transcriptions are super-useful.
What do you dislike about the product?
Would like an easier option to share videos wide beyond those that have licenses.
Sharing meetings could be made much more seamless-- it's actually over-engineered. Cut and paste links to calls would suffice.
Sharing meetings could be made much more seamless-- it's actually over-engineered. Cut and paste links to calls would suffice.
What problems is the product solving and how is that benefiting you?
Consistency. We find that socializing sales calls dramatically improves the level of discourse.
Coaching. Actual calls > salesperson recall, every time.
Crushing it. Reps need this tool to get better.
Coaching. Actual calls > salesperson recall, every time.
Crushing it. Reps need this tool to get better.
Recommendations to others considering the product:
Make sure you're using as much as possible. Insights are for those who dig in... The other cool thing is that there are many hidden benefits to having a universal system in place-- including going back to recall what CUSTOMERS said.
A must have app for any Sales team
What do you like best about the product?
I can easily go back into previous calls and find the specific area of the call. Adjusting the speed of the call is key!!
What do you dislike about the product?
So far verything is good, no complaints :)
What problems is the product solving and how is that benefiting you?
Helps our sales team with onboarding new employees. Allow me to go back into previous calls and find the details I might not have remembered otherwise.
Very helpful
What do you like best about the product?
I like that I can go back and review calls that I made. I also like the ability to listen to other reps calls for tips.
What do you dislike about the product?
Nothing really. I think its a great tool
What problems is the product solving and how is that benefiting you?
I have been able to analyze my calls.
Gong Recordings
What do you like best about the product?
I like that I can review my colleagues' calls for feedback and developmemt
What do you dislike about the product?
I have not come across anything that I dislike
What problems is the product solving and how is that benefiting you?
Coaching sessions are much more effective
So easy to use and provides helpful feedback
What do you like best about the product?
The visual representation of who is talking, helpful summary stats
What do you dislike about the product?
Interface could be even cleaner with better layout
What problems is the product solving and how is that benefiting you?
Improving sales calls
Recommendations to others considering the product:
do it
Gong is Great
What do you like best about the product?
It is a great learning tool to hear good and bad conversations and develop better talking tracks between you and your clients. Awesome, I love it; great for any business to use.
What do you dislike about the product?
Nothing the platform is amazing and easy to use
What problems is the product solving and how is that benefiting you?
Talk tracks
Recommendations to others considering the product:
Powerful tool for any training, review, and clarification
Gong is an Amazing Tool for Improvement
What do you like best about the product?
The aspect of gong I like best is the ability to bring in managers and peers to review calls and offer suggestions.
What do you dislike about the product?
The transcript inst always correct. However, That might be something that will improve as the software learns my speech patterns.
What problems is the product solving and how is that benefiting you?
Reduces loss of information that i didn't have time to notate while on calls. This has helped me balance my flow and the ratio of my talking/listening.
Never Forget
What do you like best about the product?
- transcription of calls to easily find a specific moment in a call that you'd like to replay
What do you dislike about the product?
- Sometimes calls don't record, this may be due to our screen sharing platform
What problems is the product solving and how is that benefiting you?
- note taking
- recording calls
- giving/receiving targeted feedback
- recording calls
- giving/receiving targeted feedback
Recommendations to others considering the product:
Sales Person - If you never want to forget specific information in a sales cycle you would greatly benefit from this software.
Sales Manager - If you'd like to help your sales reps improve performance on specific areas of their sales process and create training material this is for you.
Product team - If you'd like to share product feedback to your product team this is very helpful.
Sales Manager - If you'd like to help your sales reps improve performance on specific areas of their sales process and create training material this is for you.
Product team - If you'd like to share product feedback to your product team this is very helpful.
Gong - accelerating sales one call at a time
What do you like best about the product?
Where to start. First, I no longer have to take notes which means I can focus exclusively on what the person on the other end is saying. Trends analysis. How do I rank among my team? Valuable data! How about the analytics from thousands of calls and winning sales metrics! Amazing. Love this product. Would highly recommend.
What do you dislike about the product?
Literally, nothing that I don't like, but since I have to write something - I don't like that I can’t use it for in-person meetings or for conversations I have over the phone that are not on GTM.
What problems is the product solving and how is that benefiting you?
Problems: remembering what they said. Worrying about taking notes. Not having visibility into how much I am talking vs them. Looking at analytics among the team. Receiving feedback and coaching.
Recommendations to others considering the product:
Highly highly recommend for sales organizations. As a salesperson, this tool has directly lead to me closing more business and being more on top of my pipeline.
A fantastic tool for improving my training calls
What do you like best about the product?
Gong's post-call analytics are great! I love getting into the stats to identify areas where I can improve my delivery, word choice and customer back-and-forth.
What do you dislike about the product?
While it's really great that Gong identifies users by name, it unfortunately sometimes can't tell certain users apart. So we will see things like "Caller1" or similar unclear names if there are more than 2 users per call.
What problems is the product solving and how is that benefiting you?
I'm making my calls tighter and making stronger language choices to help bring my clients to value.
Recommendations to others considering the product:
This is an absolutely fantastic tool for any employee who is going to be on the phone with a customer.
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