Gong
Gong.ioExternal reviews
6,575 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Shadow discovery calls and senior demos
What do you like best about the product?
The ability to identify which parts of calls by topic and commenting + tag
What do you dislike about the product?
I am content with the product and find is easy to use
What problems is the product solving and how is that benefiting you?
The way the team approached calls andc an learn from others
Great for both learning and accuracy
What do you like best about the product?
I love that you can skip around to where certain people are talking. I also like the tags so you know if pricing was talked about, etc. You can also see if competitors were mentioned.
What do you dislike about the product?
Sometimes it takes a while for the call to show up in Gong, and sometimes I would like to be able to review it right away.
What problems is the product solving and how is that benefiting you?
Sometimes when speaking with a prospect, they will give really technical information very quickly - more quickly than I can write it down. With Gong I can go back and listen again so my notes from the call are perfect. Also, I am scheduling calls for another person, so when I want to hear how the call went after I passed it on, I can do so. It helps me learn but also helps me make sure things were done correctly.
Recommendations to others considering the product:
If listening to calls isn't easy and quick, it won't happen. You can drill down to what you need to hear easily in Gong, so it makes people more likely to do so.
Fantastic and Insightful Tool
What do you like best about the product?
I like that I can comment on specific calls and also share the call recordings with my customers or other members of my team. This is very important and helpful especially for sharing customer trainings. The filtering capabilities for filler words is also great.
What do you dislike about the product?
I cannot say one bad thing about Gong from the Customer Success end of things at my company. There isn't anything I dislike.
What problems is the product solving and how is that benefiting you?
Gong helps us better understand our customer calls. It also helps us analyze our speech patterns and trending topics.
Fantastic way to gain insight
What do you like best about the product?
Ease of sharing calls internally and externally, great tools for coaching on consultation skills, easy way to open up communication between sales and development.
What do you dislike about the product?
Interface could be more intuitive, but this is something that has been getting better.
What problems is the product solving and how is that benefiting you?
We record our consultation calls using Gong, which has been great for sharing with customers, building our own consultation skills, and building a bridge between sales and development based on customer requests.
Amazing User Friendly Platform
What do you like best about the product?
Ease of use - Gong is simple and easy to understand. It allows for our team to improve on our skills learning from our own calls as well as our teammates calls
What do you dislike about the product?
Occasional sound glitch - does not typically interfere with our use though
What problems is the product solving and how is that benefiting you?
Gong is instrumental in our sales process. It allows our team to listen back to calls and catch important parts we may have otherwise missed. It also is a great resource for training and ramping new team members.
Great coaching tool
What do you like best about the product?
The transcriptions of calls make it much easier to go back and view what me and the prospect talked about
What do you dislike about the product?
Occasionally the transcription is off; I've had a few calls as well that were miscategorized (listed as "quantities" when it was a discovery call, etc)
What problems is the product solving and how is that benefiting you?
For me as a rep it's been to visually know how many questions I asked. I'm a visual learner, so I can see onscreen how many questions I've asked to improve my calls.
Recommendations to others considering the product:
Gong is the best coaching tool as a rep that I've seen. It lets my manager quickly and easily parce my calls and find the mistakes and good things, without having to listen to the whole recording.
Great call feedback
What do you like best about the product?
It's incredibly easy to get feedback from my manager and improve on quantifiable metrics
What do you dislike about the product?
The call scripts aren't always super accurate
What problems is the product solving and how is that benefiting you?
Call coaching with my manager
Great resource!
What do you like best about the product?
Gong segments our conversations down to specific words. This software is not only easy to use but also provides our sales team with realtime feedback on our conversations so that we can be constantly improving! It's also great to review old calls from our best sales people to learn from their conversations. We use Gong recordings to train newcomers, measure effectiveness of key words, and review our sales process. I personally benefit greatly from the "filler worlds" section of the conversation breakdown. It's shown me how distracting fluffy phrases like "sort of" and "you know" can be in conversation.
What do you dislike about the product?
It would be nice to organize our conversations into folders so that all of our best conversations can be in the same place. (This might even be a current feature that I'm not utilizing).
We also experienced some company-wide technical difficulties due to failed communication between Gong and Outreach. However, this was eventually resolved and our recordings were retrieved. This may be a state law issue, but gong does not capture recordings for in-bound calls.
We also experienced some company-wide technical difficulties due to failed communication between Gong and Outreach. However, this was eventually resolved and our recordings were retrieved. This may be a state law issue, but gong does not capture recordings for in-bound calls.
What problems is the product solving and how is that benefiting you?
Gong enables our sales team to review and analyze our calls with clients which helps us streamline our sales process. We use gong in every deal opportunity from initial qualification to sales close. We also use Gong in our sales training process by providing new hires with real-world example calls which we've found to be more effective than traditional role-play approaches.
Such a great asset!
Such a great asset!
Extremely useful sales tool
What do you like best about the product?
It is extremely helpful to go back to my calls, and calls of my teammates in order to improve my skills and ensure that I have taken note no all necessary info when speaking with clients
What do you dislike about the product?
For the most part there isn't much I dislike about gong. I feel it could perhaps be slightly differently organized to help find calls
What problems is the product solving and how is that benefiting you?
I am able to evaluate my performance, learn from others, and make sure there is never a missed piece of info that is relevant from speaking with a client. It is also useful to have leadership members of my team listen to calls so they can give advice
Recommendations to others considering the product:
Every sales org should use this tool. It is immensely helpful for training purposes, as well as personal development
Call Recording & Coaching
What do you like best about the product?
The best part about the tool is that it actually analyzes for you call for you and acts as a sales coach.
What do you dislike about the product?
I really do not have any dislikes - I would like to see an app version and there might already be one?!
What problems is the product solving and how is that benefiting you?
Gong allows me to automatically record my calls/webinars and then analyzes the call within the same day. It automatically marks the call for different portions of the conversation so you can pick up where you might talk about pricing, etc. Also, it allows you to run reports to see how much you're speaking in relation to how much the other caller is.
Recommendations to others considering the product:
It's a great tool and should definitely be used to it's full potential for not only recording calls but being used as a coaching tool!
showing 4,041 - 4,050