Gong
Gong.ioExternal reviews
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Love Gong!
What do you like best about the product?
The ability to have multiple people comment on calls. I can ask questions of my manager and he can review and get back to me through Gong's platform.
What do you dislike about the product?
The email alerts that a new call has been added to my Gong account can get a little overwhelming.
What problems is the product solving and how is that benefiting you?
Reviewing my calls allows me to identify on areas of improvement. I also like that I can listen to my co-workers call who are successful.
Great Concept, Well Executed
What do you like best about the product?
Digging through calls is so painless. Even the display that shows who is talking when makes a huge difference, searching transcripts from calls is incredible. Sharing and organizing across the team is great, too.
What do you dislike about the product?
Have to get pretty nitpicky here, but sharing snippets could use a little work.
What problems is the product solving and how is that benefiting you?
There are a few fronts here. First, it helps me as an individual salesperson by making it easy to discover the exact section of a call I'm looking for, which means I don't have to worry nearly as much about taking notes. Second, the ability to organize calls and snippets into folders is a huge asset for growth and onboarding new salespeople.
Recommendations to others considering the product:
I'm not super familiar with the competition, but my understanding is that Gong is the leader in the space, and I'm not surprised at all.
Gong is super helpful!
What do you like best about the product?
The platform is very easy to use and provides a fantastic analysis into the recorded call.
What do you dislike about the product?
There's nothing about Gong itself that I dislike, my only issue is making time within my schedule to go back and listen to the Gong recordings; but that's my problem, not Gong's.
What problems is the product solving and how is that benefiting you?
Gong helps me to self-evaluate my job performance when speaking with my customers on the phone so that I can improve my skills. I also use Gong's recordings to share training calls I've had with my customers, so that they can pass along our training recordings to others on their team who couldn't attend our original session.
BDRs' Dream Sales Enablement Tool
What do you like best about the product?
Requesting feedback from my supervisor on certain parts of my calls is one of the most valuable features for me. At times, I will come across a question I have never been asked by a prospect, and it's extremely helpful to request feedback at that certain point of the call to gain immediate feedback on how to tailor my response.
What do you dislike about the product?
The translation from voice to "script" is incredibly useful for visual learners. However, the translation is imperfect and has opportunity to improve... Perhaps my southern accent has something to do with it as well.
What problems is the product solving and how is that benefiting you?
Account Executives within my organization are able to capture their interactions with prospects, and these conversations are used as training for BDRs. Our sales team in its entirety is held accountable for what they discuss with prospects because we are able to go back and listen to recordings at 2x speed to revisit information.
Recommendations to others considering the product:
Encourage all users of the product to record their calls to heighten its benefits! I enjoy listening to others' calls on the Gong app when I'm getting ready for work, driving, etc. to develop my skills and get different perspectives. We have Gong linked with GoToMeeting, so all calls are recorded.
Wonderful System!
What do you like best about the product?
I love how user-friendly it is and how artificially intelligent it is
What do you dislike about the product?
the system is very user friendly and I honestly can't think of anything
What problems is the product solving and how is that benefiting you?
We are automating the process of cold calling and targetting places in the call where it falls through
Gong.io provides amazing insights and improves sales training!
What do you like best about the product?
I love how much they have achieved in such a short period of time, being the first movers in a new market can be challenging and the Gong team has done an amazing job.
The thing I like best about Gong is that when Gong is activated, all conversations between a representative and a prospect are recorded and automatically transcribed into text that is searchable, I can then create alerts for keywords I'm interested in and get notifications when these words come up on a call.
The thing I like best about Gong is that when Gong is activated, all conversations between a representative and a prospect are recorded and automatically transcribed into text that is searchable, I can then create alerts for keywords I'm interested in and get notifications when these words come up on a call.
What do you dislike about the product?
The only thing I honestly do not like about this product is the logo :)
What problems is the product solving and how is that benefiting you?
Anyone that needs to better measure the effectiveness of sales representatives and SDRs, or want to considerably lower the risk of lead qualification processes should consider Gong.
My follow ups are much better because of Gong
What do you like best about the product?
Love that I can just turn on the prospect and speed it up to 1.5x to get through a call quicker
What do you dislike about the product?
No direct transcription of what's said into meeting notes within Salesforce. Writing all my notes in a meeting in Salesforce is the bane of my existence
What problems is the product solving and how is that benefiting you?
More articulate feedback and follow up with my customer, "this is what I heard from you."
It's also great to have a good history recorded so that if you inherit an account you can actually listen to past convos.
It's also great to have a good history recorded so that if you inherit an account you can actually listen to past convos.
Recommendations to others considering the product:
buy it now
Sales Rep utilizing Gong for self improvement, and coaching other team members
What do you like best about the product?
I like how Gong breaks down the call into who is speaking and the topics being discussed - this makes it really easy to jump to relevant parts of the call
What do you dislike about the product?
Occasionally it doesn't record the other side of the call, but I think this is due to restrictions in certain states, not Gong itself!
What problems is the product solving and how is that benefiting you?
This helps us coach other team members on where to improve on their calls, it also serves as a great learning tool for us to learn from other departments as well.
Recommendations to others considering the product:
Make sure Manager's are recommending it to staff, and regularly use it as a tool to provide feedback
Gong Review
What do you like best about the product?
I like the ability to see at what time the second caller is speaking
What do you dislike about the product?
I often search in the wrong box when trying to switch between calls to listen to, I'll accidentally search within the call versus the database. This is more related to my stupidity but a review of the UI to investigate this could be of value.
What problems is the product solving and how is that benefiting you?
Gong helped immensely during my training. I've also been able to reflect on calls, pick up on mistakes and correct them for future calls. The main benefit is that it's made me a stronger salesperson and better at my job
Gong great for the big picture
What do you like best about the product?
I like how analytical Gong is, not only can I dive deep into individual conversations, but I can go beyond and capture trends as a whole. This helps step back to see the big picture, and readjust my strategy based on what works and what doesn't
What do you dislike about the product?
The search bar seems to auto-populate in a way that makes it tricky to quickly click the one you actually want. It can be helpful if that is the first one that shows up, otherwise, you have to press enter quickly or click on the search bar again.
What problems is the product solving and how is that benefiting you?
With Gong our team is able to increase our speed so that we can manage the high volume of conversations we need to have.
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