Gong
Gong.ioExternal reviews
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Gong Centralizes Communication
What do you like best about the product?
I like how Gong pulls together everything I need in one place, particularly bringing together all information about emails, phone calls, and prior meetings for my call prep. Having complete transcripts of my calls is helpful so I can do proper follow-ups. It also helps me prepare for calls and the Gong "Ask Anything" feature is very important for me to be able to pull information from my accounts, especially when I have recently taken over an account from a colleague and don't have their history. I love Gong Templates for sending out emails to customers - saves me a ton of time. I honestly don't know how I would do my job without Gong.
What do you dislike about the product?
I have had some problems with scheduling emails to send in the morning. Just recently, I noted that, not all of them went out. So this might be a problem with the connection to Salesforce or the emails being pulled in. We're still diagnosing the problem.
What problems is the product solving and how is that benefiting you?
Gong provides complete transcripts of my calls for proper follow-up and pulls together emails, phone calls, and prior meetings for call prep. I can now know whether a customer has had recent emails with the CSM team, SDR team, or Professional Services team (and what they talked about) because it all flows through Gong. I seem so much more informed about the customer.
Gong Keeps Me Focused on Sales Calls and Scales Coaching Effortlessly
What do you like best about the product?
That I can keep focus in my sales calls and don't need to take notes myself. As a middle manager, Gong is also a great tool to scale my coaching efforts and review my teams' effort on calls.
What do you dislike about the product?
Gong, so far, only integrates with the most popular CRMs. We're using Zoho CRM, and I'd really love to see an integration to that. A lot of Gong's magic, it seems, happens when it has access to the full pipeline - feels like we're currently missing out on that part.
What problems is the product solving and how is that benefiting you?
Having better sales calls.
Scaling coaching
Cutting down ramp up time.
All in all leading to more sales, a happier team - and talent development at scale.
Scaling coaching
Cutting down ramp up time.
All in all leading to more sales, a happier team - and talent development at scale.
Easy Access and Quickly Pinpoints the Exact Trigger
What do you like best about the product?
It’s very easy to access, and it helps us figure out where to find the exact trigger when needed.
What do you dislike about the product?
So far, there’s nothing I dislike, because I haven’t run into any issues yet.
What problems is the product solving and how is that benefiting you?
I use it to review how I spoke with the advertiser and to compare my rate of speech and overall performance across different calls.
Great for Reviewing My Calls and Improving Communication Skills
What do you like best about the product?
I like the ability to listen to my own calls. It helps me understand how I handle calls, and it also helps me improve my communication skills and product knowledge.
What do you dislike about the product?
The call recordings aren’t shown instantly, which can sometimes be a problem.
What problems is the product solving and how is that benefiting you?
Gong has recently added an option to generate follow-up emails and provide insights from call recordings.
Effortless Sales Coordination, Needs Faster Sync
What do you like best about the product?
I like Gong because it's easy to use and has a low friction UI, which I appreciate. The flows are nice, and I like how, when you add someone to a flow, you're prompted to reach out to them. It also helps me stay organized, keep deals moving forward, and track the accounts I'm reaching out to and the progress I've made. I can customize their experience based on however I want it to look, and it provides great insights into which deals are moving forward and which ones need more attention.
What do you dislike about the product?
It sometimes is slow to sync with Salesforce. And it's kind of annoying to export a lead from something like ZoomInfo and then have to manually add it to Gong because sometimes Gong and Salesforce don't communicate as quickly as I would like them to.
What problems is the product solving and how is that benefiting you?
I use Gong for sales outreach, and it helps me stay organized and keep deals moving forward. It provides great insights into what deals are moving forward and which ones need attention, making it easier to track accounts and progress.
AI-Driven Sales Insights That Boost Team Performance and Deal Outcomes
What do you like best about the product?
What I like best about Gong is how it automatically captures and analyzes all sales conversations, giving us deep insights into customer interactions without manual effort. The platform’s analytics and AI‑driven insights help our teams improve messaging, identify risk or opportunity signals, and tailor coaching. Gong integrates smoothly with our CRM and other sales tools, and using it frequently has noticeably boosted team performance and deal outcomes.
What do you dislike about the product?
While Gong delivers powerful insights, some aspects of the user experience could be improved. The interface can feel overwhelming at first, especially for new users, because of the volume of data and features. Implementation and setup took some initial effort, and filtering or finding specific calls can sometimes be unintuitive. Overall it’s valuable, but smoother navigation and simpler onboarding would make it even better.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of relying on subjective or incomplete feedback from sales calls by automatically capturing, transcribing, and analyzing all conversations. Before Gong, coaching and deal visibility were limited by what reps reported or managers observed directly, which caused inconsistencies. With Gong, we get objective, searchable insights into every sales interaction, enabling better coaching, faster ramp‑up for new reps, improved messaging consistency, and earlier identification of deal risks or opportunities. This has strengthened our sales performance and forecasting accuracy.
Effortless Call Management with Insightful Outcomes
What do you like best about the product?
I use Gong for calls with customers, and I love that there's no need for note-taking during calls because the Gong bot handles it all. This allows me to relax and focus on the calls, knowing I can come back later to full recordings, transcription, and notes, and even gain insights to improve customer outcomes. I appreciate its ease of use; it is intuitive and helpful, doing exactly what you need it to do. The seamless user experience is another aspect that I enjoy.
What do you dislike about the product?
I have very little in the way of improvements. Something super minor, if I set up a call last minute and add Gong, it is usually delayed to join as it doesn't have enough time to fully get ready. In the future it would be cool if there is no delay in times of a very last minute call or rescheduled call same day. Other than that I would love to see a live coaching feature implemented.
What problems is the product solving and how is that benefiting you?
I use Gong to avoid note-taking during calls. It handles recording, transcription, and note-taking, allowing me to focus fully on calls. I can later access insights to inform next steps for better customer outcomes.
Boosts Efficiency with AI-Driven Insights
What do you like best about the product?
I use Gong to review past calls and get up to speed on historical context for accounts, making me more efficient and productive. I love having the ability to ask Gong any question about accounts, and it will scrape all of the calls to provide me with answers. I also use the forecasting option to understand what retention looks like across my book of business. Additionally, Gong helps me solve a variety of problems, from getting up to speed on accounts to sending snippets of calls over to technical resources and coaching myself on better ways to run calls.
What do you dislike about the product?
Nothing big -- sometimes the AI summaries use the room names instead of attendee names, but it's not a big deal.
What problems is the product solving and how is that benefiting you?
I use Gong to review past calls for historical context on accounts, analyze retention forecasting, send call snippets to technical resources, and coach myself on running better calls. Gong boosts my efficiency and allows me to ask account-related questions, providing answers by scraping all calls.
Remarkably Accurate AI Summaries That Save Hours Every Week
What do you like best about the product?
IThe AI summaries are remarkably accurate at identifying key topics discussed, objections raised, and commitments made by both sides.
What do you dislike about the product?
Occasionally, the AI misattributes a comment to the wrong speaker in multi-participant calls, and action items can sometimes be overly granular. A confidence score or priority ranking on auto-detected action items would be a welcome addition.
What problems is the product solving and how is that benefiting you?
The auto-generated action items save our team an estimated 3–5 hours per week per rep — time that was previously spent writing follow-up notes and cross-referencing recordings. The ability to share summaries with stakeholders who weren't on the call has also improved internal alignment significantly.
Excellent Team Management and Performance Insights
What do you like best about the product?
I use Gong for managing my team, evaluating performance, and sharing feedback, which is very helpful. I also like using Gong to share best practices of calls and breaking down the silos of everyone's individual projects. The call summaries are particularly useful, and being able to see the sales forecast is also helpful. The initial setup was easy too.
What do you dislike about the product?
My team summary feedback. It would be great to get an email from my entire team summarizing their performance on calls. Too much silence, too many filler words, give me feedback summary for me to review. Consolidate the feedback for managers.
What problems is the product solving and how is that benefiting you?
I use Gong for managing my team and sharing feedback. It helps ramp team training and breaks down silos by sharing best practices.
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