Gong
Gong.ioExternal reviews
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Sales Insights and Preset Reporting That Deliver
What do you like best about the product?
Sales insights and preset reporting on specific initiatives
What do you dislike about the product?
Pay for every tab separately instead of easy access
What problems is the product solving and how is that benefiting you?
Sales scripting and alerts
Superb Usability and Forecast Management
What do you like best about the product?
I like Gong for its ease of use and simple interface, which means there's a low learning curve. The UI design is great, with colors and formats that make it easy to navigate. The initial setup was super easy, which was a big plus for me.
What do you dislike about the product?
Having to sign in so frequently but it's not a big deal
What problems is the product solving and how is that benefiting you?
I use Gong for cadences and forecast management, solving customer outreach and organization issues.
Gong Makes Sales Call Insights Effortless for Coaching and Onboarding
What do you like best about the product?
Gong stands out for how clearly it surfaces insights from sales calls without adding extra work for the team. The call recording, transcription, and tagging features are reliable, and the search function makes it easy to find specific moments quickly. It’s especially useful for coaching and onboarding, since managers can point to real examples instead of giving abstract feedback.
That said, the interface can feel a bit dense at times, and it takes some effort to fully use the analytics features. Once set up, though, it becomes a consistent source of truth for sales conversations and performance.
That said, the interface can feel a bit dense at times, and it takes some effort to fully use the analytics features. Once set up, though, it becomes a consistent source of truth for sales conversations and performance.
What do you dislike about the product?
Gong can feel overwhelming at first, especially with how much data and how many features are packed into the interface. It takes time to understand how to navigate dashboards and actually use the insights effectively, rather than just viewing them.
There are also moments where the transcription isn’t perfectly accurate, which can affect how reliable some insights feel. Finally, the pricing can be a barrier for smaller teams, particularly if you’re not fully using the more advanced features.
There are also moments where the transcription isn’t perfectly accurate, which can affect how reliable some insights feel. Finally, the pricing can be a barrier for smaller teams, particularly if you’re not fully using the more advanced features.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of limited visibility into sales conversations. Instead of relying on notes or memory, it captures and organizes real customer interactions, which makes it easier to understand what’s actually happening in deals.
Effortless Email and Call Management with Robust Integrations
What do you like best about the product?
I use Gong to keep track of all my outgoing email campaigns, calls, and LinkedIn connections/messages. I appreciate that all my daily to-dos are right in front of me, allowing me to schedule my day efficiently. I love that I can easily custom build flows for any situation. Making calls through Gong is straightforward, and I value being able to record calls for later review or send them to clients. Keeping track of call and email volumes is really helpful. I also like the integration with ZoomInfo and Salesforce, making it convenient to import contacts. Gong's setup was very easy.
What do you dislike about the product?
I would like to-dos to be displayed in an easier to see manner, like a calendar format.
What problems is the product solving and how is that benefiting you?
Gong keeps all my daily email campaigns, calls, and LinkedIn connections organized. I can track interactions, schedule my day, and stay on top of tasks. Customizable flows let me handle any situation, and I efficiently manage call and email volumes.
Great UI and Flexible Account Briefs with Strong dust Integration
What do you like best about the product?
I like that it gives me the option to get briefs about accounts, and that those briefs come in different types as well. I also like the UI, the searchability, and the keywords.
it also integrates really well with dust
it also integrates really well with dust
What do you dislike about the product?
no MCP for claude yet - the forecast part sometimes acts up
What problems is the product solving and how is that benefiting you?
call histories / forecast / the visibility of my teams activity
Easy to Use, Great for Revisiting Action Items After Calls
What do you like best about the product?
I really love the ability to refer back to action items after a call!
What do you dislike about the product?
Nothing comes to mind here - it's really easy to use!
What problems is the product solving and how is that benefiting you?
I'm able to give customers my full attention because I know Gong will take notes on the key action items for me.
Easy Outreach Tracking and Account Management
What do you like best about the product?
It’s really easy to track outreach and manage accounts.
What do you dislike about the product?
It’s frustrating not being able to send emails in bulk, and I also find it difficult to amend or update flows once they’re set up.
What problems is the product solving and how is that benefiting you?
Personalised, consistent outreach.
Accurate Calling Transcription and Conversation Analysis
What do you like best about the product?
The calling feature is good and accurate. It captures transcribe, and analyze customer-facing conversations.
What do you dislike about the product?
UI feels too much stimulating and not quite simple
What problems is the product solving and how is that benefiting you?
Searchable Transcripts and AI insights help save time
Great Multilingual Support, Hard to Find Any Faults
What do you like best about the product?
It works great with all languages, big bonus
What do you dislike about the product?
I can’t say anything in particular, but it’s a pretty good tool overall.
What problems is the product solving and how is that benefiting you?
It solves our sales processes cycle and recording for future learning
Excellent Customer Interaction Analysis
What do you like best about the product?
The way it analyze customer interactions
What do you dislike about the product?
Pricing and not great support, in terms of product support
What problems is the product solving and how is that benefiting you?
Transcribing and analyzing customer interactions help us reduce understand customer in a better way and reduce churn
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