Gong
Gong.ioExternal reviews
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Gong - Great for onboarding, professional development, training, and pipeline acceleration
What do you like best about the product?
One of the best features of Gong is the ability to analyze the content and key indicators of all of the calls in our sales organizations to identify, highlight, and replicate best practices.
What do you dislike about the product?
Gong is expensive, so it doesn't always make sense to get licenses for every team member who would potentially benefit from the technology.
What problems is the product solving and how is that benefiting you?
Gong allows our sales team to listen to their sales/discovery/introduction/proposal calls.
Recommendations to others considering the product:
You want to make sure that your call/conferencing technology will easily integrate; we use Join.Me conferencing, which works well.
Incredibly powerful and simple to use tool
What do you like best about the product?
Immediate and highly detailed insights into every single one of my sales calls allowing me to pick apart what I did and did not do well. It’s also a great for notes as every call is transcribed, allowing me to not have to worry about typing every word the prospect is saying.
What do you dislike about the product?
There is nothing negative I can say about Gong at this time. Awesome software.
What problems is the product solving and how is that benefiting you?
Simply making sales calls better. Whether it’s a cold call or a demo, each one is immediately available to critique and learn from.
Best coaching software in the game
What do you like best about the product?
Gong has revolutionized the way we teach and coach our sales team. It’s informative and actuionable and they offer ideas and strategies that we’ve never thought of. Not to mention the ability to go back and review confusing concepts or share situations with other company teams with one click.
What do you dislike about the product?
For my use case, there isn’t much that I dislike
What problems is the product solving and how is that benefiting you?
Gong makes coaching and best practice sharing a breeze
Gong Review
What do you like best about the product?
Gong helps me practice my call closing pitches by reviewing previous calls saved and archived.
What do you dislike about the product?
I dislike the current translation of "gong"; it doesn't capture words clearly.
What problems is the product solving and how is that benefiting you?
Hiring.
Recommendations to others considering the product:
Ethnicity coding.
Great tool for coaching and sales refinement
What do you like best about the product?
There are many things that I really like about using Gong. The biggest being the transcription and analytics around the transcriptions. These really help in understanding key items that come up for both won and lost opportunities.
What do you dislike about the product?
There isn't much to dislike with the product, the transcription could be refined more but its still early on.
What problems is the product solving and how is that benefiting you?
Sales training, both for new hires and increased training for on skills.
Recommendations to others considering the product:
If you are looking for a service to help train your sales staff this is the way to go!
Gong Revolutionizes Sales & CS Coaching
What do you like best about the product?
What don't I like best?
-Quick glance at talk time ratios to see how balanced the call was
-Ability to pinpoint specific parts of the conversation by topic
-More efficient call review by either snipping a specific portion for sharing-or-by calling attention to specific points by leaving comments
-Training for new hires - we have folders for different types of calls so they can 'shadow' without being live
-Quick glance at talk time ratios to see how balanced the call was
-Ability to pinpoint specific parts of the conversation by topic
-More efficient call review by either snipping a specific portion for sharing-or-by calling attention to specific points by leaving comments
-Training for new hires - we have folders for different types of calls so they can 'shadow' without being live
What do you dislike about the product?
I really can't think of much.
When I leave comments on the app they seem to come through one at a time via email vs in one big email at the end of a session when I do it on desktop. Could also be user error.
When I leave comments on the app they seem to come through one at a time via email vs in one big email at the end of a session when I do it on desktop. Could also be user error.
What problems is the product solving and how is that benefiting you?
Coaching made easy!
Training new hires or existing on new types of conversations.
Ability to go back and easily find information from previous calls.
Benchmarking successful reps on talk time, questions asked and results.
Training new hires or existing on new types of conversations.
Ability to go back and easily find information from previous calls.
Benchmarking successful reps on talk time, questions asked and results.
Account Executive
What do you like best about the product?
I love the accessibility of calls - it's great to be able to easily (key word there!) listen to calls, make notes, and ask for feedback from various groups.
I also like that you can see the analytics of your call and understand engagement, key words, talk time, etc. in comparison to best practices and team results.
I also like that you can see the analytics of your call and understand engagement, key words, talk time, etc. in comparison to best practices and team results.
What do you dislike about the product?
It would be nice if the software could differentiate voices in the same call login - though I'm not sure any vendor in this space can actually do that.
What problems is the product solving and how is that benefiting you?
Transparency - both personal and company wide. Personally, I'm able to review analytics and make changes to my call structure, talk time, etc. I'm also better able to prep for calls and prep other teams down-stream.
Gong review
What do you like best about the product?
Ease of use is amazing! So much easier than my old system.
What do you dislike about the product?
There really are no drawbacks I can find.
What problems is the product solving and how is that benefiting you?
This was recommended by a colleague. They said it was awesome. They were right.
Functional Sales Tool
What do you like best about the product?
Tracking talk time, concepts as well as filler words.
What do you dislike about the product?
Nothing at this point. The more I used it the more I will be able to contribue.
What problems is the product solving and how is that benefiting you?
Bettering myself as a sales rep by using analytics.
Incredibly useful product for all!
What do you like best about the product?
I really enjoy the fact that it transcribes my conversations. It makes it really convenient to go back to a conversation and analyze it a bit more.
What do you dislike about the product?
The only issue I have with it is that it doesn't transcribe foreign languages. Most of my clients are in Latin America and Spain so when I speak to those clients, I do not have the option and view the transcript.
What problems is the product solving and how is that benefiting you?
It is incredibly useful for quality assurance purposes which helps account managers and salespeople be better at their job. It is also a great replacement for note-taking which can be time-consuming and cause you to miss important details.
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