Gong
Gong.ioExternal reviews
6,579 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Best tool for enabling sales reps
What do you like best about the product?
high res of data, e.g. - speakers, tags, etc.
What do you dislike about the product?
transcript is not 100% accurate , would be great to be able to trim /crop a call file before downloading instead of downloading an entire call session (e.g. - download per speaker)
What problems is the product solving and how is that benefiting you?
identifying global status of sales reps skills, identifying top reps and reps who require further training on specific topics, replacing traditional training collateral (slides etc,) with call samples (followed by a quiz)
Recommendations to others considering the product:
it's a must-have tool
Great Product
What do you like best about the product?
I love being able to search calls to learn about a particular topic or client need.
What do you dislike about the product?
Not much. It's very easy to use and navigate.
What problems is the product solving and how is that benefiting you?
It helps me learn about new clients when they get assigned to me and is incredibly helpful in learning what they said was important to them during the sales process.
Essential at this point
What do you like best about the product?
This has become a tool our team uses that I simply can’t imagine doing my job without. Simple. Helpful. and it is becoming more and more essential for every member of the org. I can't imagine working for a scale-up without something like it.
What do you dislike about the product?
I think a lot of the problems are likely with each individual setup. Like sometimes there is just way too much data and it can be overwhelming to know where to start.
What problems is the product solving and how is that benefiting you?
I'm a PMM so I use it to hear from customers, hear from sellers, and do research. I would not have enough time in a week to do all those things live.
Easy to use, quick to add value to my work.
What do you like best about the product?
I like that I can download calls to my phone and listen to the audio on my walk to and from work and improve on areas, or simply refresh my memory before another upcoming meeting. The software is intuitive enough that you don't really need much training, and you can gain value almost immediately through key word searching, or commenting on the call for your managers to review in your 1 on 1's.
What do you dislike about the product?
There really isn't anything that I can think of that I dislike.
What problems is the product solving and how is that benefiting you?
Allowing me to constantly be improving. Either through feedback requests, or simply listening to a call with fresh eyes and mind. Being able to keyword search competitors or poor language that I;m looking to change.
Super intuitive tool that drives immense value to sales orgs.
What do you like best about the product?
The ability to listen to past (all) calls
What do you dislike about the product?
Have had no friction- no glaring issues
What problems is the product solving and how is that benefiting you?
Sales training is hard to do if there are not records of past conversations. The ability to go back and learn what went well vs. what went poorly are invaluable.
Recommendations to others considering the product:
get over the fact that other team members can listen to your calls. If you cannot learn from others and other from you, get out of sales.
Easy to Use
What do you like best about the product?
I mostly like how it calls out words that are being used too much.
What do you dislike about the product?
There's not a lot about it that I dislike.
What problems is the product solving and how is that benefiting you?
It helps me analyze my calls and see if I'm talking too much or missed a sales opportunity
Practice and listen in the shower kind of program
What do you like best about the product?
I love the mobile experience. That is almost all I use. I am so busy while at work with all my prospecting and calls, that I end up not having enough time to go over the calls that you feel you just need to grade yourself on. That is why I love mobile. I use Gong in the shower and bathroom while getting ready for the morning as well as in the commute. It helps me to be on point for my calls every day and helps me to get better and better with my calls!
What do you dislike about the product?
Honestly, there is not much that I dislike. I guess the consistent emails every morning to let me know what calls I have scheduled for the day can get a little tiresome, but that is such a minimal thing, and I am sure that it helps other people out.
What problems is the product solving and how is that benefiting you?
I just like to be able to remember what I said. since it records the conversation, I can go back and listen any time I want.
Recommendations to others considering the product:
Use it while you get ready in the morning.
Works very well for sales training
What do you like best about the product?
Product was built with end user in mind and it really shows. Very good experience using the systems day to day.
What do you dislike about the product?
Nothing as of now. It suits my needs perfectly
What problems is the product solving and how is that benefiting you?
We use Gong for training and to reference calls our AE's make. It helps quite a bit when we run closed lost campaigns to reconnect with prospects to have recorded Gong calls for context.
helpful for Project Managers
What do you like best about the product?
1. It's a fantastic teaching and learning tool as well as for coaching. Not only does the tool itself tell you filler words, but others can review the call.
2. Perfect for Project Managers as it allows to listen in again and gather details.
2. Perfect for Project Managers as it allows to listen in again and gather details.
What do you dislike about the product?
Right now if multiple people call in from one phone, of course it cannot differentiate. Not a big issue and the only one I can think of.
What problems is the product solving and how is that benefiting you?
Gong is great as it is easy to use (simply invite the correct e-mail address to all meetings) and it is also easy to adopt. One of the few systems I have heard no one complaining about when we switched to using it. Instead of typing all the details during a call, I know I can review certain segments later and simply take note of the time, instead of typing. Allows me to focus on he customer fully and the entire call and review when questions come up. Also fabulous teaching tool on filler words, how much you are on each topic and so on.
Recommendations to others considering the product:
This tool is very easy to implement. We actually enjoy using it and have several user groups on it (BDR, AE, OPMs etc). Videos are organized easily and can be organized by teams. You can easily invite the recorder when needed. In addition there were training webinars offered, which helped us with implementation.
Gong is the answer to the problem you didn't know you have.
What do you like best about the product?
The AI works! That's a first. This product allows you to search for certain terms that are important such as next steps.
What do you dislike about the product?
I dislike the fact that this product wasn't around 10 years ago.
What problems is the product solving and how is that benefiting you?
We can coach and mentor sales reps much more effectively than any other sales tool I have seen.
Recommendations to others considering the product:
Use it- you won't be sorry.
showing 3,961 - 3,970