Gong
Gong.ioExternal reviews
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Great user experience, easy to use
What do you like best about the product?
Very easy to use, I really like the fact that it can join to any type of conference call easily
What do you dislike about the product?
Can't think about something specific for now
What problems is the product solving and how is that benefiting you?
Transcription of long calls, the ability of searching within a call
Powerful took for call analysis and training!
What do you like best about the product?
Love the talk time ratio and automatic detection of conversation topics. Makes it really efficient to search for a word or phrase and have the recording go directly there. Verbatim transcript makes it even easier to find if someone said something.
What do you dislike about the product?
Sometimes searching for a customer name does not yield the call. But sifting through the calls manually by going through pages and pages of calls will produce the call, even though the call title is exactly the search term that was used.
What problems is the product solving and how is that benefiting you?
Sales call analysis, training sales consultants. Picking out themes to address in trainings and group workshops. Building a culture of self reflection.
Recommendations to others considering the product:
Use for conversation analysis with a high volume of calls.
Great product for sales teams
What do you like best about the product?
I love that I can go back and listen to calls to ensure i don't miss anything for my follow-up emails
What do you dislike about the product?
not much at all! Just hearing my own voice :)
What problems is the product solving and how is that benefiting you?
Closing sales stronger and ensuring that everything is covered and taking notes for future calls. It allows you to build a stronger skill set with selling and hone in on the things that are working and work on things that are not working.
Recommendations to others considering the product:
Use it on a regular basis, it will make your calls a lot stronger
Untapped Insight
What do you like best about the product?
The level of detail it gives you. Topics of conversation! That's just crazy.
What do you dislike about the product?
Maybe the feeling of a lack of privacy, but it's the world we live in.
What problems is the product solving and how is that benefiting you?
It shows me specific areas to improve as a salesperson from asking more questions on a call to bringing up certain products to attach to deals and get bigger value.
Recommendations to others considering the product:
This will let salespeople get an honest reflection in the mirror. Maybe they don't want to hear the advice from a manager or peer, but there's no hiding from these numbers and everyone can use them to their advantage.
Gong Helps Increase Sales
What do you like best about the product?
With all of our calls recorded on Gong, I can review both calls that I was part of along with calls I could not attend. I can either go back and review the call for anything I missed or just stop and start and take notes.
What do you dislike about the product?
There is nothing that I don't like about Gong. We use it all the time.
What problems is the product solving and how is that benefiting you?
Gong has helped me improve sales by providing me the opportunity to review my calls with prospects.
Excellent sales tool that allows for self improvement through call review and knowledge sharing.
What do you like best about the product?
I use Gong for two different things, both of which the platform excels at: keeping track of customer conversations during long sales cycles and as a tool for self-improvement in my own calls.
The first one is self-explanatory, having the capability to go back to any previous customer conversation and easily pull the "highlights" from previous calls - allowing me a level of preparedness I wouldn't have by just relying on my own notes.
The second, as a tool for self-improvement, is probably where Gong has provided the biggest value ad towards my own selling capabilities. Being able to go back, review any of my calls and look at areas that could benefit from improvement, has been hugely beneficial in identifying my own weak points. This, paired with the ability to break down and listen to some incredibly successful calls from others in the organization, has made me stronger at selling our companies product.
The first one is self-explanatory, having the capability to go back to any previous customer conversation and easily pull the "highlights" from previous calls - allowing me a level of preparedness I wouldn't have by just relying on my own notes.
The second, as a tool for self-improvement, is probably where Gong has provided the biggest value ad towards my own selling capabilities. Being able to go back, review any of my calls and look at areas that could benefit from improvement, has been hugely beneficial in identifying my own weak points. This, paired with the ability to break down and listen to some incredibly successful calls from others in the organization, has made me stronger at selling our companies product.
What do you dislike about the product?
Not much to dislike - maybe the voice to text translation (being able to pull transcripts of your calls).. it never seems to work for me very well.
What problems is the product solving and how is that benefiting you?
Having a library of all the calls in your organization, organized and broken down with recommendations and stats, is a powerful tool to have for sales self-improvement (specifically for onboarding new employees learning the product and sales cycle).
Recommendations to others considering the product:
Highly recommended for large or rapidly scaling sales teams/organisations
Love Gong for calls!
What do you like best about the product?
I love the tangible insights it provides. It enables me to put real improvements into practice and in turn my calls/meetings are better. It's also a great resource to have when sharing calls externally with customers and internally with colleagues to get coaching/feedback.
What do you dislike about the product?
Haven't found anything yet. All around great.
What problems is the product solving and how is that benefiting you?
Being customer-facing, you can live and die by your ability to run efficient, effective meetings. Gong helps me get better which positively impacts my relationships, book of business, etc.
Goodbye Notes!
What do you like best about the product?
The transcribe feature. It is sometimes difficult to keep accurate notes, and we are left asking questions that we may have heard the answer to.
What do you dislike about the product?
Sometimes the transcript is not correct, but reading while listening helps get the work done.
What problems is the product solving and how is that benefiting you?
I am less concerned with note taking now, and rely on listening and looking at the transcript to make the best presentation.
The Perfect Solution for Improvement and Visbility
What do you like best about the product?
Being able to easily access and understand what happened on any calls associated with a deal cycle. Whether it's improving in-call tactics, training and ramping new reps, or simply prepping for a subsequent call by referencing the first one beforehand, it's very valuable.
What do you dislike about the product?
To this point I have not had moments using Gong that I disliked. I use it all the time and am just a big fan in general.
What problems is the product solving and how is that benefiting you?
Ramping, training, skillset development, best practice identification and scaling, managing complex deal cycles with many calls over time.
Recommendations to others considering the product:
No sales team should operate without Gong
The platform that will revolutionize sales 2.0 since SalesForce.
What do you like best about the product?
Helps us drive consistency across team's as we iterate on our approach with customers. Translation, statistics, filtering capabilities are awesome. Waiting for Topics to be initiated.
What do you dislike about the product?
Would love to have greater notification capability that allows us to closely follow folks who are crushing calls, especially as it gets difficult to follow folks who specialize in various different products and personas.
What problems is the product solving and how is that benefiting you?
We're able to multiply the best behaviors across the team on calls with customers by understanding what's working in messaging and what is not.
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