Gong
Gong.ioExternal reviews
6,579 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Sales Executive - ADP
What do you like best about the product?
the ability to give feedback and coaching time stamped at the specific points of emphasis in the calls as well as the ability to speed up the calls.
What do you dislike about the product?
I don't hate anything about it, i wish we had more knowledge of capabilities now that we have been using for last 6 months, as I know I can use it more efficiently. Otherwise no dislikes.
What problems is the product solving and how is that benefiting you?
We are coaching more efficiently which speeds up learning curve time and ability to coach. Previously we wasted a ton of time doing seat rides and during the alotted time we didn't get to hear a good call to provide feedback.
Gong helps sharpen!
What do you like best about the product?
I can ask colleagues for feedback to get better and I can listen to past calls to always be on point from meeting to meeting or in my follow up.
What do you dislike about the product?
I cant think of anything I dont like about Gong. It's awesome and makes me and my company better.
What problems is the product solving and how is that benefiting you?
Gong helps with professional development and mastery
Very Helpful
What do you like best about the product?
The ability to go back and quickly find segments of calls that i could not remember
What do you dislike about the product?
Back to back calls do not have a solve -- i have to manually open and close my webex to allow Gong to capture the saecond conversation
What problems is the product solving and how is that benefiting you?
Reviewing calls helps me keep organizewd when maintaining large amounts of pipeline
100% would recommend Gong for all Sales Teams
What do you like best about the product?
Great recording history, easy to add onto and bridge Gong into existing tools. Our 50+ Person Sales Team continually uses this tool to recap calls, review, take notes, and better our messaging. From an SDR standpoint, we've been sharing our recorded gong calls with the field to collaborate on messaging and find areas where there may be opportunities to enhance talk tracks. Gong Team also has some incredible statistics shared on their blog which I often read (and would suggest any Sales Team do the same)
What do you dislike about the product?
Sometimes the calls do not record, which is rough once you get used to how important some of these recordings are.
What problems is the product solving and how is that benefiting you?
Enhanced Talk Tracks, Sales Messaging, Aligning Field and SDR Team.
Recommendations to others considering the product:
I would recommend this tool to any and every Sales organization. They share some incredible statistic in their blog about call data, and it's exciting to implement an A/B Test those points in calls. As useful as this tool is, it's great to be able to go back and count how many times you said "um" or what percentage of the conversation was made of you or the prospect speaking.
Gong is an excellent sales assistant/coaching tool.
What do you like best about the product?
I enjoy being able to go back and listen to the calls that I make, as well as being able to review good or bad calls with my manager. It is an excellent coaching opportunity and a great concept.I also like the fact that if I forget a specific detail from a call, I can go back and refresh my memory as to what happened during the conversation in question.
What do you dislike about the product?
There is nothing that I dislike about Gong. Perhaps the fact that not all calls are recorded however we cannot really work around the law dictating which states allow recording vs. those that do not.
What problems is the product solving and how is that benefiting you?
Making self-improvement in selling my business is probably the biggest problem I see being solved by this. Those who are not the best on the phone can listen to themselves and evaluate what areas need improvement.
Recommendations to others considering the product:
I don't have any recommendation other than to simply use it, It is a great tool that can be leveraged in sales and anything in which you may need to re-listen to a call that you have made. In my role, I use it almost every day to listen to my own calls or to send them to my manager to listen to & request feedback from them.
Bad memory - no problem
What do you like best about the product?
I like how it records things automatically for me and syncs with my calendar. Also being able to go back and listen to / search the calls for keywords is huge. Being able to read the transcript is awesome too. you can do a quick recap without having to listen to a 30 minute call. If you do want to listen you can listen to it in a faster than normal speed.
What do you dislike about the product?
The only thing is that the transcript sometimes misses keywords but i have seen that with most call recording software I have used.
What problems is the product solving and how is that benefiting you?
My deal cycles are a lot quicker because when i go into second calls I am able to get to the point instead of having to do a bunch of recapping because i relisten to the first call and it is fresh in my mind on next steps.
Best tool for Sales Performance Management
What do you like best about the product?
ability to share snippets of calls with customers.
What do you dislike about the product?
sometimes it won't record calls due to a technical glitch; we've become so reliant on Gong that it is indispensable to our Sales team
What problems is the product solving and how is that benefiting you?
Ability to focus on the conversation and rely on Going for note taking
Recommendations to others considering the product:
Buy Gong before you think about email sequencing software. Way more valuable
Great experience so far
What do you like best about the product?
I like that you are able to replay the calls and search for words that were said in the phone conversation.
What do you dislike about the product?
So far there is not anything that I really dislike.
What problems is the product solving and how is that benefiting you?
I have been able to listen to calls for training purposes.
GREAT
What do you like best about the product?
Being able to listen to calls again. Coaching from others on my team.
What do you dislike about the product?
Nothing. The app is great, I can listen to it in my car.
What problems is the product solving and how is that benefiting you?
It breaks down calls for review.
Changed my workflow
What do you like best about the product?
I really enjoy being able to quantify my customer interactions through the conversation intelligence piece. This allows me to become a better salesperson which in turn helps provide my clients with better solutions and better results!
What do you dislike about the product?
All technical issues experiences have actually been handled quite well by the support team. Product works smoothly right now.
What problems is the product solving and how is that benefiting you?
Knowing I'll have a reference point after the call allows me to focus deeply on the conversations I'm having without the need for note-taking. This provides both my clients and myself tremendous benefit as our conversations are much more productive.
Recommendations to others considering the product:
Deeper Analysis - Comparable Results - Possible Closed Won Tracking in comparison to call performance/conversation intelligence statistics.
showing 3,891 - 3,900