Gong
Gong.ioExternal reviews
6,579 reviews
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Where have you been for the last 20 years??
What do you like best about the product?
Gong is unreal and there is no way that I will be able to live without it.
We can track patterns which help us improve our presentation and offerings.
I can provide coaching to reps in an easy way by tagging them in the comments. No more painful hour long coaching sessions which may or may not yield value.
I can eliminate wasted time by listening to calls at a faster speed or just skip to the parts I want to listen to. We have set up key words that let us know which part of the presentation the rep is pitching. So if we launch a new function we can test out the pitch and hear feedback easily.
Listening on the go.
We can have new reps get up to speed quickly by listening to experienced folks
If you are in sales management you need this tool.
We can track patterns which help us improve our presentation and offerings.
I can provide coaching to reps in an easy way by tagging them in the comments. No more painful hour long coaching sessions which may or may not yield value.
I can eliminate wasted time by listening to calls at a faster speed or just skip to the parts I want to listen to. We have set up key words that let us know which part of the presentation the rep is pitching. So if we launch a new function we can test out the pitch and hear feedback easily.
Listening on the go.
We can have new reps get up to speed quickly by listening to experienced folks
If you are in sales management you need this tool.
What do you dislike about the product?
Honestly I don't really have any issues with the product, we definitely need to refine our filters a bit more but that is on us not Gong.
What problems is the product solving and how is that benefiting you?
It has increased our close rate by 10%! .
Recommendations to others considering the product:
Take the time to set up your key words etc. It makes a huge difference .
Gong is become an essential tool at our office
What do you like best about the product?
- Reviewing calls to find areas of improvement
- Reviewing teammates to learn new strategies
- Referring to transcript to remember what was said during a call without having to go back and review the entire call
- Reviewing teammates to learn new strategies
- Referring to transcript to remember what was said during a call without having to go back and review the entire call
What do you dislike about the product?
- Haven't run into anything I don't like about Gong yet
What problems is the product solving and how is that benefiting you?
- Sales improvement
- Learning from peers
- Easily refer to past sales conversations
- Learning from peers
- Easily refer to past sales conversations
Great sales tool to build skills.
What do you like best about the product?
I love how Gong gives both my manager and myself the ability to improve my sales skills. My manager is able to listen to my calls at his convenience, add his notes, and walk through a coaching session with me. I'm also able to look at my own calls, listen to specific parts where I may have missed notes, analyze my speaking patterns, and improve on my own goals.
What do you dislike about the product?
I don't like the recording at the beginning in the call, as it interrupts rapport with the prospect most times.
What problems is the product solving and how is that benefiting you?
Solving 'getting to the need' of the sales conversation.
Recommendations to others considering the product:
If you have a driven sales team that wants to see results, this is a no-brainer.
Very helpful for very manager, but also for every employee
What do you like best about the product?
Easy to listen to the calls of my employees and ability to give feedback on the spot - just Tag your employee and give your feedback at the exact minute.
Great insights and analytics based on the calls of your team and easy to compare to other teams or best practices.
Listen anytime you want live or weeks later.
Works perfectly with zoom once installed and set up every call is automatically recorded.
Helps you to only listen to the important parts of the call as the System defines labels for each topic and you can just click on it to listen to the relevant parts of the call.
Great insights and analytics based on the calls of your team and easy to compare to other teams or best practices.
Listen anytime you want live or weeks later.
Works perfectly with zoom once installed and set up every call is automatically recorded.
Helps you to only listen to the important parts of the call as the System defines labels for each topic and you can just click on it to listen to the relevant parts of the call.
What do you dislike about the product?
Unfortunately the analysis, transcribing and all the advanced features only work for calls in English. Hope this will be extended to other languages as well.
Other than that really great tool!
Other than that really great tool!
What problems is the product solving and how is that benefiting you?
- giving feedback to my team mates
- finding best practices, talk time etc
- finding best practices, talk time etc
Great tool!
What do you like best about the product?
There is so much to love about this tool it's hard to pick just one thing I like best! I love being able to go back and listen to the call - being able to search and jump to specific parts is wonderful! With the machine learning and integration with Salesforce, there is bound to be so much more insight than I might ever need.
What do you dislike about the product?
The entire tool is fantastic - the transcripts are nice to have, but not always on the ball (can't rely on the transcripts alone and sometimes have to listen back to the call to understand)
What problems is the product solving and how is that benefiting you?
Benefits are vast - for me specifically it's been helpful to listen to my co-workers calls to gather information rather than having to have them provide it (taking away from their momentum elsewhere)
Recommendations to others considering the product:
If you're looking for a tool that will provide you insight to help you move your business forward, you should look into Gong. Guaranteed you'll fall in love with it!
Best Sales Tool
What do you like best about the product?
I like the real-time analyzation with key words to track on how a call went. The ability to be able to have data to go back to and get feedback to improve and correct processes are a huge competitive advantage on the day-today.
What do you dislike about the product?
None thus far. I would change the access to the platform directly from Saleforce as either an integration or enhancement.
What problems is the product solving and how is that benefiting you?
Certain verbage, questions that are/arent asked, and techniques to enhance sales calls and more.
User Review of Gong
What do you like best about the product?
Ease of use in App, visuals for in calls allow you to "see" a call before you hear it. Ability to speed up calls and use the app to listen in the car is a great way to wind down after a day on the phones. I love being able to comment on calls, share calls, and use this tool to lead to self improvement.
What do you dislike about the product?
I wish the "My Profile" section was more interactive. Almost wish it felt like a social media platform. But the critiques are very small for this product.
What problems is the product solving and how is that benefiting you?
The ability to share calls with other colleagues is outstanding. It literally creates a self improving workforce through the platform with the ability to comment and share calls. Almost as if it is a social media platform with all of the shared information have benefited listening to not only my own but to others calls as well. It makes it much easier to reflect on my own calls and review with management, mentees, etc. I love it all.
Recommendations to others considering the product:
Ease of use on the user side is great.
Hate your own voice?
What do you like best about the product?
Analyzing the call. (key words, talk track, monologue, filler words, talk split)
Organizing calls - ie folders for keepers / coaching
Organizing calls - ie folders for keepers / coaching
What do you dislike about the product?
Implementation was rough, but the company did a good job rectifying issues. Young company, excited to see what innovations are to come.
What problems is the product solving and how is that benefiting you?
Coaching time is huge, downloading calls via SFDC and listening together was a nightmare
Helping standardize talk track across team
Helping standardize talk track across team
Any Coaches Best Friend!
What do you like best about the product?
I like that we have the ability to review with the consultant and make call selection according to the area that we are working on. In the past coaching involved us being hooked up sometimes for 3 to 4 hours in hopes that what we had agreed upon to improve would come up on a call. This is not only a time saving tool but it allows us to work on specific topics.
What do you dislike about the product?
It can be sometimes a little difficult to look up specific calls. Sometimes the phone number is successful other times portions of the name.
What problems is the product solving and how is that benefiting you?
We are improving the consistency of our pitches. Newer employees are able to learn quicker by reviewing some of the senior consultants calls. Situations that come up with providers and customers are also sometimes resolved using the SNIPS of the calls at question.
Critical Part of Sales Process
What do you like best about the product?
I most like the auto-recording feature, integration with many conferencing solutions, call transcription, and the ability to separate caller voice tracks." I also love the ability to search calls by call and/or Salesforce attributes, search by content, and the ability to set criteria to automatically group certain types of calls. The "Trackers" feature-and its ability to be customized-is also great for identifying many things, such as competitors, pain, objections, and more. The statistics feature is extremely useful for digging into trends on calls.
What do you dislike about the product?
Availability of Salesforce fields for filtering calls has its limits, although it has greatly improved over the last few months. I also wish I had better visibility into knowing exactly how Gong's AI determines its "Topics" feature within our calls. The ability to compare statistics of multiple call categories simultaneously, side-by-side would also be more helpful.
What problems is the product solving and how is that benefiting you?
The ability to quickly and easily identify, track, and analyze data in calls that might not or cannot be tracked in a traditional CRM. Gong also makes it easy to review calls for coaching and initiate discussions, flagging potential issues/opportunities using trackers and statistics, and it's a great tool for onboarding new reps and honing skills for veterans. The statistics feature is a core piece of our win and loss analysis.
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