Gong
Gong.ioExternal reviews
6,579 reviews
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Incredible tool for onboarding sales rep
What do you like best about the product?
As a recent new hire, it is always intimidating to try to get time on other co-workers calendars to shadow/learn from them. Gong absolutely saves the day, because it enables me to quickly listen to calls from our top performing sales reps without having to coordinate between calendars! The insights/data provided on the recording as well is extremely valuable!
What do you dislike about the product?
So far, there hasn't been anything I do not like. The product works great and does what it needs to do to onboard/enable me to be successful.
What problems is the product solving and how is that benefiting you?
-Training
-Onboarding
-Shadowing calls
-Evaluating growth/overall performance
-Onboarding
-Shadowing calls
-Evaluating growth/overall performance
Recommendations to others considering the product:
-Great onboarding tool
BEST SALES TOOL PERIOD
What do you like best about the product?
There are three main ways I use Gong. The first is for sales enablement. Because I have access to the entire sales organizations calls within my company I can go listen to the sales calls of our best reps to pick up tips and tricks that they do during each stage of their sales cycles. The second way I leverage the tool is for my own personal note taking. Often times I'll forget to make a note of what I have quoted a client or what were the next steps we discussed. This isn't an issue anymore as I can just pull up the Gong recording and go back to listen to the discussion. The last way I leverage the tool is more of a unique situation. I'll go into Gong and search keywords or phrases for a specific situation I'm trying to solve. For example, how many of our clients are doing Cohort analysis in our analytics product. I can search "Cohort" in the search box on gong and it will pull up all the calls where that was mention and then I can go listen to those calls. I'll then cross reference that accounts in Salesforce to see if it closed or not.
What do you dislike about the product?
I'm not a fan of the new timeline layout. It's very confusing and makes it difficult to find all the calls. I'd prefer they go back to the old view where you search an account and then it immediately gives you a list of all the calls in chronological order.
What problems is the product solving and how is that benefiting you?
Sales training. Sales Enablement. Sales Organization. Complex sales scenarios. Note taking.
Fantastic sales enablement tool.
What do you like best about the product?
I love that I don't need to listen to full calls to find out what was done well and what was done poorly. It does all the listening for me and give insights that I would never have looked at.
The user experience is very intuitive and took very little training to understand.
The user experience is very intuitive and took very little training to understand.
What do you dislike about the product?
Although the NLP can work oddly at times, you are still usually able to get the idea of what was said while reading a transcript.
What problems is the product solving and how is that benefiting you?
Better, more time-conscious training. Helps me find what works without having to search for the needle in a haystack of calls.
Do you like to make data-driven decisions?
What do you like best about the product?
I love the easy-to-use interface. I am able to take one look at the call landing page and pretty much all that I need. With the keyword capture and topic capture, I can skip to relevant points in the call with a simple click. Working in a data-driven industry, it is important for me to have the ability to look back at all sorts of metrics to help me improve on my calls. We had Gong, then didn't and now got it back and the entire office is ecstatic!
What do you dislike about the product?
Quite honestly, there is nothing that I can think of at the moment. I guess my biggest complaint would be when you type in the search bar a generic word and press enter, the autofill is what is searched and not just the specific word.
What problems is the product solving and how is that benefiting you?
On my calls, I am able to go back and get a full list of action items that Gong is able to pick up with their AI. I am also able to go back to my calls and find ways I can improve my overall conversation with all the metrics. Talk ratio, longest monologue, longest customer story, patience etc - all help me improve my overall relationship with my customers. I can also go back and pick up on things I may have missed during the conversation to help with a cross sell/upsell.
Recommendations to others considering the product:
Do it. You will not be disappointed. As a CSM, Gong is able to help me improve my overall communication to my clients. I am able to use all the metrics to ask more open-ended questions, share calls to get feedback (can even share just snippets to help save time). Overall this helps me provide value to my customers.
Great tool for analyzing call notes, and rep training
What do you like best about the product?
I truly love how gong breaks down the calls into sub sections and questions as this helps train our reps when it comes to call coaching.
Also for personal development it helps being able to see proper metrics analyzed throughout the call and if questions are properly answered as a result.
Also for personal development it helps being able to see proper metrics analyzed throughout the call and if questions are properly answered as a result.
What do you dislike about the product?
Sometmes it's challenging to log in through our SSO application on salesforce. Likely a personal technical issue but that would be one. Also, sometimes the call recording is not properly analyzed and the questions don't get picked up.
What problems is the product solving and how is that benefiting you?
Definitely being able to listen and better coach our reps during our call coaching session. Also for personal development being able to jump right to specific parts within the call that break down questions asked and next steps.
Awesome product - great insights
What do you like best about the product?
Gong automatically records and analyzes all sales calls providing useful insights are pointers for improvement.
By breaking down things like talk-time, categorizing the topics discussed, and offering an easy way to share calls with prospects it has significantly improved the way I approach calls, as well as streamlined follow-up on action items.
The ability to compare stats across your team is just icing on the cake.
By breaking down things like talk-time, categorizing the topics discussed, and offering an easy way to share calls with prospects it has significantly improved the way I approach calls, as well as streamlined follow-up on action items.
The ability to compare stats across your team is just icing on the cake.
What do you dislike about the product?
Not sure if this is Gong or if there is something that can be configured on our end, but there is a chime that informs attendees the call is being recorded when they sign-on.
Nothing wrong with this in principal except that there is often a delay and it can come in when you're mid-sentence and can be startling at times.
Nothing wrong with this in principal except that there is often a delay and it can come in when you're mid-sentence and can be startling at times.
What problems is the product solving and how is that benefiting you?
Conversational analytics are a powerful way to reflect on the quality of your sales outreach and allows great focus on self-improvement.
The ability to go back to a sales call from 6 months ago like it was yesterday is a huge help when you have long sales cycles and important details don't always make it into the CRM.
The ability to go back to a sales call from 6 months ago like it was yesterday is a huge help when you have long sales cycles and important details don't always make it into the CRM.
Recommendations to others considering the product:
Go for it.
Future of Calling
What do you like best about the product?
I like that I can jump to different part of my calls to best analyze it. Additionally I can help my team improve each day. The metrics that are provided to evaluate a team on a whole let you quickly identify areas of opportunity to maximize work efficiency. Also the accessibility to have app integration, makes listening to call on the go an ease and not making you stuck to your desk.
What do you dislike about the product?
There are always downside with any product. The state that you cannot record limits your ability to improve. I seen people are turn away from the product for not understand the technology. More availability to individual training session. There are many people that want to dive deeper into the technology and expand it even further.
What problems is the product solving and how is that benefiting you?
I am able to learn from previous calls that were either won or lost. Multiple teams members are already putting in place the feedback that they have received from mentors/management.
Recommendations to others considering the product:
Expanding the ability to more states on recording. This can help a lot more reps at various companies.
Helpful tool!
What do you like best about the product?
Great tool! This helps you look back at calls and see what was discussed with easy search capabilities.
What do you dislike about the product?
It is a great product and don't have recommendations at this time.
What problems is the product solving and how is that benefiting you?
Being able to easily access calls and look back at what was discussed before the following call. We can share calls with clients for trainings too.
Recommendations to others considering the product:
Great product! The Abacus team is a big fan!
Gong is great
What do you like best about the product?
I love the search option. It is easy to use and allows me to search calls from other representatives easily.
What do you dislike about the product?
I feel like there should be more and different ways to sort results. It would be nice to streamline the process with more sort options.
What problems is the product solving and how is that benefiting you?
I am not the decision maker for the use of Gong but the service allows me to not only listen to my calls but improve what I am doing by listening to others.
Great sales tool
What do you like best about the product?
Love that it transcribes every word so I can very quickly jump to any part of the conversation I'm looking for.
What do you dislike about the product?
Not much, pretty solid all-around. Sometimes it transcribes words incorrectly, but that's understandable.
What problems is the product solving and how is that benefiting you?
It shows which topics you're covering and how long you spend on each which allows me to make sure I'm spending the appropriate amount of time on the most important subjects.
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