Gong
Gong.ioExternal reviews
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Powerful tool for improvement
What do you like best about the product?
I'm able to improve my demonstrations. Gong gives us the ability to rewatch our demonstrations and take notes in an intuitive way, these notes are attached to the exact time in the video when you take them. They also offer analytics like talk percentages, interactivity, patience. It's a really neat tool to sharpen your skills.
What do you dislike about the product?
Mobile app doesn't seem to be able to display fullscreen for the video of the demo when you turn the screen, this makes it borderline impossible to read the information presented within your demonstration.
What problems is the product solving and how is that benefiting you?
Gong allows me to quickly sharpen my presentation skills. It also allows me to rewatch my demos for key facts and ensures that nothing falls through the cracks.
Recommendations to others considering the product:
Do it
Gong is quickly becoming an indispensable tool for our Sales and Customer Success teams
What do you like best about the product?
Creation of library / folders to store / retrieve calls for future learning and onboarding; review calls at 1.5 speed to pick up details quickly; ease of highlighting and sharing call snippets with team members; call comments / sharing
What do you dislike about the product?
We aren't quite sure how to best manage our named users
What problems is the product solving and how is that benefiting you?
We're quickly learning key areas of our sales process in which we're both over and under delivering - none of us are close to perfect and Gong enables each person + their Manager to discover areas for coaching and improvement; in other cases we're able to highlight and share outstanding execution; I expect we'll see strong ROI due to the improved execution
Powerful, simple to use platform
What do you like best about the product?
Being able to jump around to different sections to listen to parts of the call easily. The Dashboard is very easy to understand. Very easy to move from one call to another.
What do you dislike about the product?
Not much to dislike, the platform does what is advertised.
What problems is the product solving and how is that benefiting you?
We are using Gong to share webinars with our sales team. Weekly we choose a call to listen to in order to diagnose what went wrong, what went right... and what could have been differently.
Recommendations to others considering the product:
If you have a sales team that needs coaching, I'd highly recommend investing in this platform. We've used recordings through GoToMeeting but this is so much better.
Game Changer
What do you like best about the product?
Extremely quick call transcription is fantastic. "Trackers" is extremely valuable to identify problems, objections, and to make sure account executive completed the call flow. The ability to snip a section of the call and share it easily is another fantastic feature.
What do you dislike about the product?
I'm not able to use points of interest in the mobile app. Other than that feature there is nothing else to complain about.
What problems is the product solving and how is that benefiting you?
The ability to use Gong to coach " in the moment" is a game changer for the sales team. The sales team has improve faster with Gong than the previous system. The time savings alone is worth the money. Having the call transcription read like a screenplay is Awesome!
Recommendations to others considering the product:
Gong is a no brainer and well worth the price. Our team couldn't imagine a day without using Gong.
Best coaching tool
What do you like best about the product?
It allows the ability to learn from your mistakes and get the best feedback possible.
What do you dislike about the product?
Sometimes it is difficult to find certain calls
What problems is the product solving and how is that benefiting you?
Preventing bad habits from continuing on calls.
Recommendations to others considering the product:
Make sure to correctly apply Gong feedback to your work performance and match those with what your role expectations are.
Gong.io is hands-down the best tool for this purpose on the market.
What do you like best about the product?
The text analytics, along with the visual display of the conversation, make this tool so amazingly simple, yet powerful to use. I also love that I can share just snippets of the calls with coworkers/clients instead of making them scrub through the call to find the relevant information.
What do you dislike about the product?
I can't think of something to improve. This platform is so much better than anything else I've used.
What problems is the product solving and how is that benefiting you?
Call recording, webinar and screenshare recording, coaching, reference, quick search for specific conversations to review, quickly share best practices and strong calls with coworkers to learn from.
Recommendations to others considering the product:
Just do it. There's nothing better out there.
A comfort blanket, a learning tool and a time saver
What do you like best about the product?
I love the fact that I can listen to hundreds of sales calls company wide and learn how my colleagues handle different objections quickly and easily. I sell internationally so have many conversations with many people who’s first language is not English... it allows me to listen more closely and focus less on note taking, so I give my clients a better experience. It also saves me time in Note taking.
What do you dislike about the product?
There is literally not one thing I dislike about Gong
What problems is the product solving and how is that benefiting you?
Saves time, increases learning capabilities
Recommendations to others considering the product:
Don’t waste time pondering your decision
Gong is the best for improving your call quality
What do you like best about the product?
I love that Gong makes it super easy to dive deeper into your calls by providing in-depth analysis with suggestions for improvement. The more I learn about Gong, the cooler I think the company is!
What do you dislike about the product?
Sometimes the action items in the call email summary aren't entirely accurate, but it's really not a big deal...this was me racking my brain for something to "dislike" :)
What problems is the product solving and how is that benefiting you?
Sales call analysis, improving call quality, sharing product demo recordings
Recommendations to others considering the product:
If you want to improve your sales calls, definitely give Gong a try!
Great platform to learn from
What do you like best about the product?
Having the ability to analyze each sales call I make has helped me continue to grow as a sales professional.
What do you dislike about the product?
I haven’t had any issues with the platform so far.
What problems is the product solving and how is that benefiting you?
I am able to listen to my own calls on my own and also with my directors. This has helped me fine tune my sales process and learn from each call.
Recommendations to others considering the product:
Continue to provide the articles and posts, these have been a huge help for me as a sales professional!
Excellent tool
What do you like best about the product?
Good overall tool for going over your calls. Simple and intuitive. My absolute favorite feature is how it transcribes the calls into a document, almost like a play script, with a table of contents. It is very helpful for going back and augmenting any notes you jotted down during the call. Organizes even long calls into approachable segments.
What do you dislike about the product?
The transcribe function does get fooled rather often. Usually it is simple to utilize context clues to decipher the actual words that were spoken, but not always. Could improve that transcribing AI.
Also, the trigger words are more often than not inaccurate - trigger words where Gong says "this is the closing part of the call" or "pricing part of the call". Not a huge deal, but another area they could improve.
Also, the trigger words are more often than not inaccurate - trigger words where Gong says "this is the closing part of the call" or "pricing part of the call". Not a huge deal, but another area they could improve.
What problems is the product solving and how is that benefiting you?
Good tool to self evaluate your sales calls and improve your verbiage, presence, and objection handling. It has been invaluable for going over my notes after a call to get additional info or augment what I had written down.
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