Gong
Gong.ioExternal reviews
6,579 reviews
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Amazing product that is a must for every sales organization
What do you like best about the product?
Great for getting up to speed and reviewing colleagues calls or past calls to freshen up for next call. Allows you to actively listen to the current conversation with the prospective client versus trying to take notes.
What do you dislike about the product?
Sign on page- pictures look childish, not a professional feeling, not much else actually
What problems is the product solving and how is that benefiting you?
Training by listening to colleagues calls and reviewing previous calls
Recommendations to others considering the product:
Quite possibly the best solution we use to assist us in selling
How did I live without Gong
What do you like best about the product?
I love that I have a reliable resource I can go back to at any time to remind myself of a previous conversation. The transcripts and follow-up action features are magical. We also share our call with our managers and peers for feedback which has been extremely helpful.
What do you dislike about the product?
I honestly cannot think of anything. If anything, perhaps more filter options on the search.
What problems is the product solving and how is that benefiting you?
I have 3 to 5 new business calls per day. It's nearly impossible for me to remember everything discussed. Gong is a trusted resource the captures and quickly analyzes my sales conversation for future reference. I literally would be lost with out it.
Should be a required product at companies.
What do you like best about the product?
Less random notes better. conversations
What do you dislike about the product?
Wish the transcript was more accurate but I get why that's difficult.
What problems is the product solving and how is that benefiting you?
Ease of use, it takes 2 minutes to be fully connected. Eliminates the need of having to write out tedious notes and focus on your conversation. Allows for collaboration across the team and reviews from management on how you can improve.
The Best Resource
What do you like best about the product?
Next to SalesForce, Gong is King. I've been dreaming of ways to listen and review calls this easily.
What do you dislike about the product?
More accuracy during transcription. Obviously this is difficult with first names and company names.
What problems is the product solving and how is that benefiting you?
Selling more, picking up key phrases my colleagues use, downloading transcripts.
Scaling myself as a manager
What do you like best about the product?
I am a huge fan of the mobile app. It allows me to coach on my commute, from the gym, etc.
I also love the keyword search since many of the terms we use in our sale are bespoke to our industry (ie competitors).
I also love the keyword search since many of the terms we use in our sale are bespoke to our industry (ie competitors).
What do you dislike about the product?
With such a cutting edge technology there are bugs but that is to be expected. They have addressed them quickly.
What problems is the product solving and how is that benefiting you?
Scaling myself as a coach. I used to be a top performing rep and one of my challenges in my transition to leadership was always needing to be in the deals. Gong has allowed me to step out of the deals and into coaching as well as freeing up time for business strategy.
Makes everything easier
What do you like best about the product?
I love that everything is recorded and I can listen to things in fast mode. I also love sending prospects videos.
What do you dislike about the product?
Nothing really. I find it to be easy and useful
What problems is the product solving and how is that benefiting you?
We can go back and listen to calls and also train
The best learning tool I've used
What do you like best about the product?
Where to start?
1) I can focus on my calls and not stress about notetaking
2) my sales trainer can quickly use snippets from myself and others for Coach
3) I've gained self enlightenment about how I present
1) I can focus on my calls and not stress about notetaking
2) my sales trainer can quickly use snippets from myself and others for Coach
3) I've gained self enlightenment about how I present
What do you dislike about the product?
So far nothing. Seriously.
Still can't think of anything.
Still can't think of anything.
What problems is the product solving and how is that benefiting you?
More useful coaching, better follow ups with prospects, better calls.
Gong is a Sales ACCELERATOR!
What do you like best about the product?
Ease of use for both reps and managers. It's so easy to use, my reps are going in to Gong, listening to calls and asking me for feedback before I've even had a chance to listen to the call.
What do you dislike about the product?
The only drawback is that Gong requires a lot of hours of recordings in order to identify reps and call segments.
What problems is the product solving and how is that benefiting you?
Speed and effectiveness of call coaching.
Recommendations to others considering the product:
Have a lot of recordings loaded in to Gong so that it can learn your sales/support process quicker than starting from scratch.
Extremely helpful took to develop as a sales professional
What do you like best about the product?
I enjoy being able to listen to my team's calls on off hours which alleviates pressure from my day. I can focus on a task and know that I can hop into Gong and listen to an intro call or watch a demo when things get slower. It also helps to be able to listen to my calls and see the metrics of who talked the most, topics, and recommended follow up tasks.
What do you dislike about the product?
The mobile app has come a long way but before it was hard to watch a demo on your mobile phone. Another area that I can see being less useful is recording all calls (including voicemails) when maybe you'd only like to have a library of discovery calls, demos, pricing discussions, etc.
What problems is the product solving and how is that benefiting you?
Where to begin! Before Gong we we're running from meeting to meeting to stay up to date with ongoing opportunities and train in real-time. Now this alleviates a lot of pressure and gives p[eace of mind that I can log onto Gong and find any team member's call and listen at my own pace. A lot of time saved and a greater feeling that this tool can help my career advancement.
Recommendations to others considering the product:
This tool has really made an impact on coaching and feedback sessions because it gives more information than simply a recorded call. It also let's those looking to advance their career an opportunity to absorb information and train in their off hours.
Gong is awesome
What do you like best about the product?
I love the fact that I can not worry about missing something on a client call, because you can always go back in Gong and listen to it over. You can even search for it!
What do you dislike about the product?
Not much, I think the platform is great.
What problems is the product solving and how is that benefiting you?
This helps our CSMs, Professional Services, and Sales Teams hone in their talk tracks and improve their craft!
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