Gong
Gong.ioExternal reviews
6,584 reviews
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Great way to dissect a conversation and pin point strengths and weaknesses
What do you like best about the product?
I like that its breaks it up by topics so you can quickly find a certain point in a conversation without skipping through the recording. You can just type in works or subjects and the system will find it for you. There are also quick options that are already implemented. My favorite thing about gong is that you will find mistakes in your calls that you didnt even know that you were making. Things that you would not be able to pick up on from a normal call recording. I have not ever seen anything like this system here.
What do you dislike about the product?
I honestly do not have any dislikes. It is a flawless system that is easy to use, extremely beneficial, and can be utilized at anytime anywhere. Such a great tool to help develop yourself.
What problems is the product solving and how is that benefiting you?
I have been able to find inconsistencies in my call flow and my pitch, Gong has assisted finding those inconsistencies to help me make the necessary adjustments.
Recommendations to others considering the product:
I would recommend that when you first start to use gong that you spend several hours off the bat looking through gong and messing around with all of the different feature available. This way when you want to use gong as a tool you already know where all of the features are. You will be able to navigate through the system quickly to help you develop your call flow and sales strategy. It can be such a useful tool if it is taken advantage of in the right way.
It will make you a better sales person
What do you like best about the product?
It teaches patience and listening skills and allows you to focus on what the client is saying rather than trying to take notes. You can also self-evaluate after every call and discover key moments about a clients business needs or buying process.
What do you dislike about the product?
It's a great product but sometimes calls aren't recorded and translations can be inaccurate.
What problems is the product solving and how is that benefiting you?
Gong allows me to focus on what clients are saying and teaches patience during key moments when they are speaking. It is impossible to type notes and be a great listener. Gong takes the notes for you. It will also help you with follow-up highlighting action items agreed upon during the call. For me the I focus on the longest customer story feature as a way to evaluate how interested a client is in my solution.
Recommendations to others considering the product:
Gong is the most reliable solution I have seen in my 10 years of sales experience.
GONG makes be a better sales rep
What do you like best about the product?
I like the actionable insights that I get from GONG. I am able to review call on my own time or use them during 1:1's with my manager or colleagues.
What do you dislike about the product?
There is not much I dislike. Originally it can be nerve wracking to know people on your team can access your calls, but how will you get better if there is no opportunity for coaching?
What problems is the product solving and how is that benefiting you?
I am solving the problem of getting real time feedback from Gong's software and feedback from my manager when I want to step back and look at where I may have made a mistake on an important call.
I can also only share a small snippet of a conversation making it far more effective than listing to an entire demo that only part of the call needs coaching.
I can also only share a small snippet of a conversation making it far more effective than listing to an entire demo that only part of the call needs coaching.
Recommendations to others considering the product:
Embrace the software as it will help you become a better rep!
One of the best tools in my sales tool kit
What do you like best about the product?
I don't have to take detailed notes on a call, i can actually listen to my prospects and easily find what I need later.
What do you dislike about the product?
Nothing, I really think it's easy to use and great for an organization to have this type of visibility and metrics around calls.
What problems is the product solving and how is that benefiting you?
I'm becoming a better listener. I'm also learning how much time I dominate some conversations, or miss key things a prospect said
Seriously a game changer
What do you like best about the product?
So many features to highlight! I think the most value has been in just having the full call with transcript accessible for review post-call. I love searching for keywords to quickly find what I need. Also, sending snippets from calls is incredibly helpful for peer review as well as escalating any issues to management.
What do you dislike about the product?
Not much- the time that the call needs to be analyzed is a little inconvenient sometimes, but never an imposition.
What problems is the product solving and how is that benefiting you?
You never miss a follow up item.
Gong has helped our Professional Services team become consistent with the way we support our customers.
Gong has helped our Professional Services team become consistent with the way we support our customers.
Recommendations to others considering the product:
Do t worry about the big brother aspect
Simply working, without hiccups
What do you like best about the product?
The key words labelling & searching and finding the right calls
What do you dislike about the product?
You can't forward by seconds, only to the next speaker
What problems is the product solving and how is that benefiting you?
Looking & Finding calls on specifics subjects i want to explore
Recommendations to others considering the product:
Go for it
Crucial for Customer Success
What do you like best about the product?
The ability to locate key words throughout the conversation.
What do you dislike about the product?
The translation/transcription feature could stand to be improved.
What problems is the product solving and how is that benefiting you?
Solving the problem of missing important details. It's tough to register what a customer is saying, write notes, and respond with value - Gong takes out the notes part, so I am just responsible for listening with my undivided attention and focusing on their concerns.
Recommendations to others considering the product:
This tool greatly improves training capabilities for calls as well.
great tool for CS
What do you like best about the product?
Transcribes the call and points out when you have made a promise, makes it easy to track action items.
What do you dislike about the product?
nothing so far. It has done everything I wanted it to.
What problems is the product solving and how is that benefiting you?
tracking customer interaction between departments. Sales (SDRs to AEs) - SE - CS.
Leveling up the experience we deliver to clients
What do you like best about the product?
Gong gives you the opportunity to level up your game when having conversations. It makes it easy to collaborate with others through the power of conversations. Some of my most used features are: request feedback, client facing sharing, and using points of interest.
What do you dislike about the product?
There isn't much for me to say here. If I were to be really nit picky there have been a few integration errors where I've missed some call recordings and I've really come to rely on Gong.
What problems is the product solving and how is that benefiting you?
Consistency in delivering value and positioning to our clients, perfecting talk tracks, getting feedback on areas to improve or drive better value through conversations.
Less note taking, more active listening!
What do you like best about the product?
It works as it should! It records my calls and allows me to focus on the prospect. I am able to have an actual conversation instead of interrogating. As a result, my demos are better and I remember more. For any gaps, I can always go back to the call and with the easy to use UI, I can easily find the part of the call that I want to listen to.
What do you dislike about the product?
It takes a little bit to process after the call.
What problems is the product solving and how is that benefiting you?
Helps me listen better and write better recap emails. At the same time, with longer deals, I am able to keep everything cohesive from call to call and go back and find key moments to hammer home in between calls when sending follow ups. This has made communication throughout the entire sales cycle and helps me deliver value at every touch instead of just asking, "any other questions, or hear back from your team?"
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