Gong
Gong.ioExternal reviews
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You're not using Gong already?? Why not?!
What do you like best about the product?
Being able to review my own calls with transcripts, actionable insights, and easy sharing options when a client needs a copy. Gong is also an incredibly proactive platform and is always releasing great learning materials and feature updates.
What do you dislike about the product?
The speech to text functionality is still wonky, has difficulty with accents etc. But the fact that I can grab a transcript at all is HUGE.
What problems is the product solving and how is that benefiting you?
Making sure the valuable details mentioned by a customer are easy to identify. Also being able to self-coach my own communication patterns is GOLD.
Recommendations to others considering the product:
Are you planning to use it for just call recording? You should consider diving into all of the functions, it can do so much more!
Simple and Powerful
What do you like best about the product?
I love the transcripts Gong provides so I can go through a call and pull relevant information easily as well as the breakdown of voice recognition on the call logs to jump through the calls easily.
What do you dislike about the product?
All my calls are recorded for my boss to listen to.
What problems is the product solving and how is that benefiting you?
Gong is great for breaking down calls for training purposes as well as revisiting conversations to recall information.
Most Incredible Sales Call Software
What do you like best about the product?
I've never encountered such an intuitive product. The review data is extremely helpful and removes the need for manual review by a supervisor or manager. Young sales reps getting nearly instantaneous feedback is one of the best ways to help them grow. As someone who talks too much sometimes, the feedback on the length of monologue and time spent talking ratio is prime.
What do you dislike about the product?
I haven't found any issues yet with Gong. The app on my phone only sometimes requires a password so that can catch me off guard.
What problems is the product solving and how is that benefiting you?
Growth opportunity identification is the main benefit. Helping sales people reach their potential with feedback that's automated. There's an additional benefit of sharing calls with other team members for joint learning opportunities.
Recommendations to others considering the product:
If you have a novice sales organization or novice team members, this is a great tool to push individuals to the next level.
Gong is a great analytics tool
What do you like best about the product?
The tool to analyze the conversation is amazing, plus all the analytics in stats is pretty revealing
What do you dislike about the product?
The branding is not in my taste (especially the photos)
What problems is the product solving and how is that benefiting you?
Analyzing conversations
Recommendations to others considering the product:
It's a great analytical tool
An amazing tool!!
What do you like best about the product?
One of the best things I like about Gong is the user experience and interface. The tool is super easy to use and understand.
What do you dislike about the product?
Honestly there is not much I dislike about Gong!
What problems is the product solving and how is that benefiting you?
I have been able to analyze what is really going on during calls and discovered ways to improve them
Gong: Become a Better Seller
What do you like best about the product?
Clarity and organization. You get full insight as to how you speak to prospects, and ultimately you learn from this clarity.
What do you dislike about the product?
There is nothing that I currently dislike about Gong
What problems is the product solving and how is that benefiting you?
Fine-tuning my talk tracks, and taking out filler words from my conversations.
Recommendations to others considering the product:
Definitely consider the long-run. Improving talent over time is important.
100% Recommended
What do you like best about the product?
That Gong is so easy to use and user-friendly
What do you dislike about the product?
I think Gong.ai is so good that I don't have anything bad to say about their product
What problems is the product solving and how is that benefiting you?
remembering deities from the calls that I had
Amazing Sales Tool
What do you like best about the product?
Gong is great for sales teams that want to have access to recordings from throughout the day, transcripts of the calls. It also has all kinds of stats that also help you improve your conversations with customers.
Something that personally helps me is the talking ratio :) without Gong- I would have no way of looking back on my calls and improving!
Something that personally helps me is the talking ratio :) without Gong- I would have no way of looking back on my calls and improving!
What do you dislike about the product?
There is nothing I would improve about Gong- I cant wait to see what more tools in the future they will provide into order to give more insights to personal and teams calls!
What problems is the product solving and how is that benefiting you?
Mainly the talking ratio, interactivity with clients, remembering what conversations were important for the day/week, being able to look at team mates calls in order to use that to improve, each demos of account executives and using the transcripts
Recommendations to others considering the product:
If you have a sales team- its something that everyone can benefit from! Recommend to all businesses no matter which industry to help improve and grow sales!
Awesome way to perfect sales demo
What do you like best about the product?
Gong allows you to review sales presentations and understand what areas you/your colleagues are doing well in while easily focusing in on specific areas that might need some improvements. Your colleagues can share calls with others, leave feedback on certain time stamps, and even share calls with prospects!
What do you dislike about the product?
The translations can be a bit off if speaking too fast or if you are using unique product terms but other than that there really are not many negatives about gong!
What problems is the product solving and how is that benefiting you?
You can easily understand what areas of your sales pitch you're doing well in but more importantly if you are struggling in certain areas, you can share your calls with colleagues for feedback
Recommendations to others considering the product:
It's extremely user friendly and a great sales coaching tool!
King Gong
What do you like best about the product?
I love how I can listen to other agents to get ideas and more training for myself at my leisure. I love the phone app which allows me to listen even if I am out and about.
What do you dislike about the product?
There is not much to dislike about Gong.
What problems is the product solving and how is that benefiting you?
At times, I will miss something in my conversation with my clients. I love how I can go back and review to fill in the blanks. Then, I do not have to call my clients' back to ask them again.
Recommendations to others considering the product:
Not only is Gong an amazing tool for training purposes for the company .. but also, more importantly, it will provide a reference point if something is missed in the conversation with your customers. It has saved me many times!! Computer and technology hiccups! I didn't have to call my client back because all their info was lost. I just logged into Gong and reviewed my conversation! Voila!!
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