Gong
Gong.ioExternal reviews
6,584 reviews
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Intuitive, Forward-Thinking
What do you like best about the product?
Having access to your sales call notes after the call, transcribed and audio-recorded, allows you to focus in on the call without scrambling to capture details. That you can easily use the recordings as internal training material and information sharing is simply brilliant -- we love the time-stamped at-mentions. Plus all the stats. Such an awesome tool.
What do you dislike about the product?
I'm rating this as a 10/10 because I haven't yet found anything I dislike about the software.
What problems is the product solving and how is that benefiting you?
We're recording sales calls for note keeping and internal info sharing and training. It helps us focus in on and serve our prospects more effectively.
Makes onboarding much easier and faster
What do you like best about the product?
I can download calls on my iPhone and listen to them while I am commuting,
I also like to see the transcripts of old calls so I can quickly get an overview of what went before in an account.
I also like to see the transcripts of old calls so I can quickly get an overview of what went before in an account.
What do you dislike about the product?
Well, it is hard to say. Maybe I would like to be able to share a link to a call in Slack. I am not sure if there is an integration for that. I would also like if I could "follow" certain reps and our companies and get alerts when new calls are uploaded.
What problems is the product solving and how is that benefiting you?
I can go back and read/hear what I and the client said after a call.
I have listened to calls with similar use cases as calls that were coming up and thereby giving myself great prep.
I have listened to calls with similar use cases as calls that were coming up and thereby giving myself great prep.
Recommendations to others considering the product:
If you have a growing sales org then you should really consider Gong to make sure people get up to speed quickly.
best in class call analytics solution
What do you like best about the product?
Gong is great – you can see transcripts, search for certain words or phrases, compare metrics on things like Longest Monologue or Longest Customer Story, and incorporate more draw data into pinpointing what separates top reps from mid to low.
What do you dislike about the product?
I'm not sure if there's a way to classify calls so that you can separate out analytics by call type and lead type. That would be a helpful extra layer.
What problems is the product solving and how is that benefiting you?
I can make sure reps are using approved talk tracks, messaging, phrasing, and more easily review their calls for their development and the team benefit.
Recommendations to others considering the product:
Ask a lot of detailed questions about the metrics you'd like readily available.
Gong has made my life so much easier!
What do you like best about the product?
Since Gong transcribes calls I love the ability to go to specific points in a call to be able to replay things my customers say. As a Customer Success Manager its important that when I relay customer requests or feedback internally, that I get it right. Gong makes this incredibly easy to do.
What do you dislike about the product?
Sometimes the "This call is being recorded" message is a bit intrusive, I would prefer it to play before the customer shows as present in a zoom conference. Sometimes there's a delay and it comes on while I'm trying to say something. Otherwise I really can't think of anything else.
What problems is the product solving and how is that benefiting you?
Gong helps me to accurately and efficiently document interactions with customers and forward customer comments internally if necessary.
The Power of Gong
What do you like best about the product?
I love the mobile app, I can listen to team calls during my daily commute or when doing activities in the house. This helped me to speed up my onboarding process and get up and running much quicker.
What do you dislike about the product?
The transcripts are not really working - can't rely on this for the notes. You have to listen back to the call and write down notes yourself - this can take some time. Also because you have the complete call, I tend to take too many notes - as all the information is there.
What problems is the product solving and how is that benefiting you?
Quick onboarding
Train yourself anytime, anywhere
More focus on the call itself - no need to take notes during the call
Train yourself anytime, anywhere
More focus on the call itself - no need to take notes during the call
Recommendations to others considering the product:
Great Sales Tool to streamline the sales coaching process and speed up the onboarding process for new sales reps.
Great learning tool
What do you like best about the product?
The ability to have the phone application and work on my craft at home as well as in the office. the quality of recording is great as well. also i can review calls from colleagues of mine to learn and deeper analyze this craft.
What do you dislike about the product?
The accessibility of it. sometimes i do find it is hard to navigate and find certain calls that i am looking for. maybe make categories of calls by timeline. also it would be nice to hear the very first calls from people who have been using it since then. there might be a way to do it but i have yet to find it.
What problems is the product solving and how is that benefiting you?
solving problems all the time with my phone calls and perfecting the craft of calling C - level executives. learning which questions are good to ask and which questions are not good to ask.
Recommendations to others considering the product:
Use it as much as possible for learning tools on your craft.
Every salesperson needs this
What do you like best about the product?
The ability to be present during a conversation and go back to reference it later
What do you dislike about the product?
Nothing seems to be wrong with the tools, at times it seems that it doesn't
What problems is the product solving and how is that benefiting you?
With Gong I have been able to go back into my calls and learn what I have done right and what I have done wrong so that I can replicate the strategies that I am implementing!
Game changer for sales leaders
What do you like best about the product?
The mobile app and the ability to do call coaching while I commute has been game changing for me. I have also loved the ability to save calls into organized folders for onboarding and ongoing coaching. It has really helped uplevel the team and our coaching. I also love that it throws a brief summary summary of the call into salesforce so that I don't always have to listen to the call to understand the key takeaways.
What do you dislike about the product?
It is hard for me to think of anything that I don't like about the platform. I have loved using it.
What problems is the product solving and how is that benefiting you?
The problem before Gong was managing our call coaching in spreadsheets and links to call recordings that were impossible to navigate. It made it really difficult to work up the nerve to get into a coaching session. Now it is all in one place and extremely collaborative. It is fantastic for new hires as well.
Game changer and essential. Can’t imagine working in Sales without it
What do you like best about the product?
Call transcripts and filtering for specific calls by teammate, words said or other.
What do you dislike about the product?
The mobile app needs parity with the web app. It also sometimes has issues loading or playing recordings.
What problems is the product solving and how is that benefiting you?
Being more efficient with sales discovery by being able to pair AE notes with first hand information I get from the recordings.
Call coaching and feedback to peers on my team by reviewing their calls.
Call coaching and feedback to peers on my team by reviewing their calls.
a great tool for Customer Success leaders
What do you like best about the product?
I can get a brief on the calls my team has with their customers and don't need to spend time asking them for status or listening to endless calls
What do you dislike about the product?
the text surfaced is a bit general and may not give the exact phrases I'm looking for, although i must say it constantly gets better and still gives me a sense of where to look
What problems is the product solving and how is that benefiting you?
allocating risk churns and upsell opportunities
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