Gong
Gong.ioExternal reviews
6,575 reviews
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Capturing insights for account and professional development!
What do you like best about the product?
I like that it makes business insights digestable and so easily accessible for our team across the organization. This facilitates a space where feedback can be provided and which ultimately contributes to our individual professional development as sales professionals. It's not simply a recorded call or AI-generated email, but a reflection on how you are approaching your prospects and customers and overall, company mission.
What do you dislike about the product?
Still waiting for more Latin Ameican #'s :)
What problems is the product solving and how is that benefiting you?
It is allowing us to zone in on connect rates and understanding what is driving this key metric. Also, it is inviting the Sales Development team to really understand the prospects our team is sourcing for our sales account executives and the quality of discovery achieved.
Effective and intuitive.
What do you like best about the product?
Everything is catalogued well and is easy to access. The note taking system is very good.
What do you dislike about the product?
Thus far I haven't found anything I particularly dislike about Gong.
What problems is the product solving and how is that benefiting you?
Gong makes it very easy to look back at calls without needing to create a transcript on my own.
Great for coaching and call summary
What do you like best about the product?
Automatic recording of all calls, end of summary call, view into individual and team calls, call history, help coaching self and team and finding specific parts of a meeting by searching words.
What do you dislike about the product?
The account view timeline can be confusing when trying to find a call, but after using it I understood how it worked.
What problems is the product solving and how is that benefiting you?
Quicker time to follow up on calls and assign tasks for follow up. If we ever need to go back to a call and verify something, it is easy to find that part of the call.
Helps streamline and stay on top of things so no opportunity slips through the cracks.
What do you like best about the product?
Love how Gong shows talk time during a call and summarizes the discussion and action items.
What do you dislike about the product?
Gong is on top of opps, good bad or ugly, so you will get notifications on bad deals.
What problems is the product solving and how is that benefiting you?
Reviewing calls and keeping sales moving forward.
Gong has been a life changer for me, upping my work productivity by 100%
What do you like best about the product?
The Gong platform is exceptionally user-friendly and straightforward to implement. I would like to express my gratitude to Chip Grossman, and Lana Oleary for the exemplary customer support provided, which has greatly facilitated the training process for both myself and my team. I utilize Gong for assistance during all my meetings with clients. I greatly appreciate that my meetings are recorded and accompanied by concise and clear notes for follow-up. Additionally, I find great value in employing the AI-generated questions, as they assist me in evaluating my calls, highlighting positive aspects, and offering constructive criticism to enhance my performance in future meetings.
What do you dislike about the product?
I would greatly appreciate assistance in refining my emails to reduce my reliance on external sources for additional support.
What problems is the product solving and how is that benefiting you?
The loss of potential customers which may be attributed to inadequate follow-up procedures, lack of structured meeting agendas, and suboptimal productivity levels.
Best
What do you like best about the product?
Gong is one of the best applications I have had the pleasure of working with. It is an excellent application for self-development and provides a valuable learning platform. By using Gong, we can listen to our own calls and identify areas for improvement. We can also share calls with experts to receive feedback.
What do you dislike about the product?
Nothing such thing to dislike the applacation
What problems is the product solving and how is that benefiting you?
It helps in self development
Best safety net and back up tool for your business.
What do you like best about the product?
How accurate the summary, transcript & information is. It may take a few minutes to upload but I use gong daily and I genuinely love the product.
What do you dislike about the product?
Just the session time out and upload time.
What problems is the product solving and how is that benefiting you?
generating a summary of my calls, making it simple to keep track of every call on an account and with a customer.
Highly effective and helpful!
What do you like best about the product?
It's a super helpful tool when reviewing my personal calls, as well as my mentees. The site itself is very easy to navigate.
What do you dislike about the product?
Perhaps an explanation of each of the options so all users can easily understand it.
What problems is the product solving and how is that benefiting you?
Helps me analyzie my own and others sales techniques. gives accurate feedback and tips.
Gong is a game-changer
What do you like best about the product?
The AI-driven deal intelligence is a huge time-saver, enabling me to focus on high-priority deals without manually combing through notes.
What do you dislike about the product?
The sheer volume of data it captures can sometimes feel overwhelming. Filtering and focusing on the most relevant insights requires consistent effort.
What problems is the product solving and how is that benefiting you?
The benefits have been incredible. First, I can now coach myself in real-time. For instance, I’ve adjusted my pitch delivery based on Gong’s insights about talk-listen ratios and improved how I handle objections. It’s like having a personal sales coach available 24/7.
Really love Gong's AI integration with video
What do you like best about the product?
I love that gong can easily integrate with our Zoom account to record our calls for business. What's better is the AI-integration the summarizes the video. Which means that I have 3 options- I can listen/watch the video, or review the transcript, or just read the AI summary. Either way I have move than enough ways to get notes from the meeting.
What do you dislike about the product?
There is nothing that I dislike about Gong. Everything is very useful for my work.
What problems is the product solving and how is that benefiting you?
It helps that I don't have to take notes during the call. I can write down a few key points but leave the majority of the work to Gong. This in turn helps me stat focused on the prospect/customer so that I can listen to their needs and respond appropriately without worrying about writing everything they say word for word.
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