Gong
Gong.ioExternal reviews
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Game Changer for Sales process and creating a better client and prospect experience.
What do you like best about the product?
Gong is fantastic at being able to break down the key components of a call. This can be super helpful in relaying feedback from prospects and clients to internal teams to ensure seamless consistency and communication between meetings.
What do you dislike about the product?
Gong calls don't seem to sync on most Salesforce Account and Contact Account records.
What problems is the product solving and how is that benefiting you?
It's been great to get Solution and Professional Consulting Teams up to speed on Opportunities quickly and accurately.
Gong is GREAT!
What do you like best about the product?
I love that I can go back and listen to calls with prospects so I dont have to take notes during the call...I can focus on the present conversation and make it flow more smoothly. And I can use calls from months ago to get a prospect interested again. I also can learn what NOT to do on calls by being able to listen to calls that went south
What do you dislike about the product?
There have been a few. occurences where the gong did not pick up my 2 minute call
What problems is the product solving and how is that benefiting you?
It has revolutionized the way I do sales
Quick, Actionable Insights
What do you like best about the product?
I have used many recording tools in the past and this one is by far, the easiest, most intuitive interface. I can quickly access the most valuable information of the call.
What do you dislike about the product?
I wish there was a direct interface to my hard phone line. However, there may be a way to do this but I am not the Gong product owner at my company.
What problems is the product solving and how is that benefiting you?
I am able to save time by not having to listen to the calls several times; I can make comments on important topics the prospects mention and I can share valuable pieces of information to key players in my organization without them having to listen to the call to its entirety.
Recommendations to others considering the product:
I would highly recommend Gong to all sales professionals.
Customer Success Manager at SaaS start up
What do you like best about the product?
It's incredibly helpful to be able to go back and analyze the huge number of calls I conduct every week. It helps to pinpoint specific moments of interest in the conversation, and I can tag my colleagues to share information or ask for feedback.
What do you dislike about the product?
Sometimes the transcript will be a bit off.
What problems is the product solving and how is that benefiting you?
Instead of focusing on writing down every detail of a call, I can listen more intently to my customers.
Recommendations to others considering the product:
Gong is helpful for more than just sales - Our CS team loves using it.
Time to Quick Impact
What do you like best about the product?
We use gong in three different capacities:
-Deal Dissection (Are reps logging the right activities and getting the right folks to the table)
-Call Coaching (From BDRs to AEs to Sales Managers, our team is very transparent on feedback within gong)
-Activity + Continual learning (We plug Gong recordings into our LMS, Lessonly to create an all encompassing approach to ramping and continual education for reps.)
-Deal Dissection (Are reps logging the right activities and getting the right folks to the table)
-Call Coaching (From BDRs to AEs to Sales Managers, our team is very transparent on feedback within gong)
-Activity + Continual learning (We plug Gong recordings into our LMS, Lessonly to create an all encompassing approach to ramping and continual education for reps.)
What do you dislike about the product?
Honestly, the only dislike is not being able to download snippets of calls but you have to download the entire call and then cut the snippet when you re-use the file.
What problems is the product solving and how is that benefiting you?
As mentioned above, we use gong to onboard reps, show continual improvement/constant coaching to our team and integrate this into our LMS (Lessonly), to enable our reps with only the best examples on how to present/sell/etc.
Recommendations to others considering the product:
Gong is an easy way to not only dissect deals for your closers but also hone in one BDRs cold calling activity. I spent nearly 2 hours a day in Gong gleaming insights from activity, talk tracks and easy coaching opportunities. I HIGHLY recommend gong to any other Sales Ops or Sales Enablement colleague.
VP of Sales
What do you like best about the product?
Ease of use - super user friendly platform. Allows me to comment on reps calls for coaching and they can tag me when they need help with certain situations. Can also set up trackers/triggers for certain words/phrases that we're trying to promote or move away from. Also really like how I can listen to calls in half the time by speeding up the audio to 1.5-2x.
What do you dislike about the product?
The transcript isn't always correct and sometimes the prospect's phone number will become invisible (this always used to be available and was an awesome way to get direct lines from prospects).
What problems is the product solving and how is that benefiting you?
Allows me to be way more efficient with call reviews.
Recommendations to others considering the product:
It's a great tool
Gong Review
What do you like best about the product?
I really like gong because it allows me to go back and listen to my calls. I am able to hear what went well and what did not go well.
What do you dislike about the product?
I do not like how gong records my calls even if I don't get through to the person I want to talk to. I wish it could distinguish between a gatekeeper and the decision maker.
What problems is the product solving and how is that benefiting you?
I am able to hear what I said that the prospect did not like. I can then come up with better ways to get that point across.
Recommendations to others considering the product:
Can't go wrong
Gong is a great value to our Sales Team
What do you like best about the product?
The ability to review calls that I can not be on and provide feedback to our reps on ideas and strategy.
What do you dislike about the product?
Sometime it's difficult to go back to a specific point in the call. This is a very minor dislike, but I had to say something.
What problems is the product solving and how is that benefiting you?
More effective coaching and training for our reps. We are able to correct mis-steps in sales process and improve as a team. It is also very valuable to revisit what prospects are saying to gain a more accurate understanding of the outcome of a call. This helps us develop a more focused strategy.
Recommendations to others considering the product:
Gong is an Excellent Sales Tool. It is invaluable to help any individual or sales team improve in their craft.
Easy usage, great UI
What do you like best about the product?
I love how quickly gong records and TRANSCRIBES calls
There have been calls that I missed certain details, and instead of wasting time re-listening to the entire call, I can just reference the transcription or view the time stamps generated
There have been calls that I missed certain details, and instead of wasting time re-listening to the entire call, I can just reference the transcription or view the time stamps generated
What do you dislike about the product?
transcriptions of people that have accents are pretty bad, and not always reliable
What problems is the product solving and how is that benefiting you?
There have been calls that I missed certain details, and instead of wasting time re-listening to the entire call, I can just reference the transcription or view the time stamps generated
Gong is amazing
What do you like best about the product?
I've been using Gong for about a year now and it's such an intuitive platform to track your sales calls, locate key words, measure talk ratios between you and your client to showcase active listening skills. By far, Gong is a huge asset to my continual improvement as a sales professional.
What do you dislike about the product?
Not a whole lot. I really only have good things to say about it. There's always something that can be improved upon but I'm really scratching my head here to give an example.
What problems is the product solving and how is that benefiting you?
I'd say the biggest hurdle that Gong is helping me with is implementing more balance in talk ratios. I talk a lot and it's enabled me to give my prospects more opportunities to share greater detail and information about the challenges that they are facing. This allows me to tailor the conversation with their priorities in mind and leads to a much more productive conversation.
Recommendations to others considering the product:
Do it.
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