Gong
Gong.ioExternal reviews
6,584 reviews
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Gong is a lifesaver
What do you like best about the product?
I love that it records and transcribes every call, so that you can review what was discussed during a call and what information you need to provide in a follow-up email. I have a high volume of calls as a sales rep, so it keeps me on top of what was said in every call!
What do you dislike about the product?
There's nothing I don't like. It gets the job done for me.
What problems is the product solving and how is that benefiting you?
I'm able to recall what was said during each call more easily. It also helps to see your talk ratio and ensure you're not speaking too long without engagement from the prospect.
Fantastic Sales Tool
What do you like best about the product?
Incredibly user friendly, opportunity to share calls with prospects and review entire sales cycle. Our entire organization has improved it's sales skill through the use of this tool
What do you dislike about the product?
Can't think of anything I dislike.The search field could be a bit more intuitive when looking for past calls.
What problems is the product solving and how is that benefiting you?
Being able to give and receive sales critiques, identify what's working and consistently improve.
Best recording software out there
What do you like best about the product?
Able to drill down for specific keywords/ categorize different stages of the call
What do you dislike about the product?
The recording voice interrupting at the beginning is kind of awkward & can't delete calls. Not a big deal though.
Also little wonky to have just a regular recording unless the customer is present (for recorded demos)
Also little wonky to have just a regular recording unless the customer is present (for recorded demos)
What problems is the product solving and how is that benefiting you?
Being a former athlete, watching film is the best way to refine your skills and understand areas for improvement. Gong is essentially just that
Recommendations to others considering the product:
No question- go with Gong
#1 product in our tech stack & no-brainer for any sales team
What do you like best about the product?
Gong allows us to operate more efficiently where notetaking or Zoom recordings come up short. It also allows for easy coaching & product intel without the need to be on every call.
What do you dislike about the product?
None - at first, it's a pricey tool for a small team but the ROI is there even for a few reps.
What problems is the product solving and how is that benefiting you?
Happier customers, more data-driven product decisions, and higher close rates
Great learning tool and a huge help to sell better
What do you like best about the product?
We've tried other systems, but Gong has been the best help for us
What do you dislike about the product?
There is really nothing that I do not like
What problems is the product solving and how is that benefiting you?
I use it as a training tool for my calls. The transcript and suggestions are awesome
Gong is where it's at!
What do you like best about the product?
Simple to use, especially on mobile. Others I have used are so convoluted they're basically impossible to use throughout a hectic day.
What do you dislike about the product?
Occasionally hard to find a specific call, but not really that bad.
What problems is the product solving and how is that benefiting you?
I've realized I talk too much on my sales calls! I also like reviewing previous calls to forecast objections and practice responses.
Recommendations to others considering the product:
Look into it, their salespeople are excellent and want to help!
Incredible Sales Tool
What do you like best about the product?
The ability to search within a call, the integration with Zoom, and the ease of use.
What do you dislike about the product?
The silly photos on the login page... but that doesn't matter that much.
What problems is the product solving and how is that benefiting you?
It allows us to share insights, track conversations, and ultimately improve our sales strategies and methodology allowing us to improve. The ability to search specific words and share certain sections of a call is extremely helpful. Gong gives us the ability to track metrics, points of interest, and be accountable in our roles. It is helpful for note taking, reviewing transcripts of conversations, and the user interface and ease of use is what makes it's even more special for a sales team.
Recommendations to others considering the product:
Buy it. It's worth every penny.
Will never not use again
What do you like best about the product?
Ability to listen to call, provide coaching on calls, sharing calls with the broader sales team and ultimately drive quicker onboarding.
What do you dislike about the product?
The only downside is that there is so much functionality, staying on top of are you using the tool to its full extent.
What problems is the product solving and how is that benefiting you?
Increased win rate, shortened sales cycle, reduced ramp time for new AEs.
Learned how to give better webinars
What do you like best about the product?
What I like most about Gong is the ability to quickly search and find call recordings of mine and other teammates. I love seeing call stats and being able to see how many times the client or myself talked about certain topics like upgrading, or cancelling, strategy/goals, etc. I like being able to share the recording much easier than GoToMeeting recording.
What do you dislike about the product?
I wish there were more stats to share like how many calls no showed or were under 10 minutes for example.
What problems is the product solving and how is that benefiting you?
Sometimes the client has a hard time dialing in through computer and is forced to dial into the phone number. It's wasted myself and the client time for our call.
Recommendations to others considering the product:
This is a great tool to use for anyone who does webinars or online conference calls.
Sales Coaching & Enablement Made Easy!
What do you like best about the product?
Gong was fundamental in helping me both prep to interview for my current role & ramp up into that same role. Having full access to all of my teammates calls & the ability to find narratives that work with our customers has been huge to making me more confident on my own calls. Being able to get feedback on my own calls & learn from some of our top reps has been incredible. The transcripts & call stats are just icing on the cake.
What do you dislike about the product?
Nothing that I particularly dislike. Could be some easier integration with my own phone, so I don't always have to use a screenshare link to record.
What problems is the product solving and how is that benefiting you?
Gong has helped both myself & my manager ID key places for improvement on my calls & demos. She can't be on every call, so it's nice to get feedback where I know I need it. It's also made it significantly easier to jump in & learn from the top reps in our org. It's also fun to immediately look at the stats from a demo & know if you've talked too much. ;)
Recommendations to others considering the product:
There's nothing you could do better for your Salespeople than giving them transparency into their own calls & those of their colleagues to arm them for better conversations & future improvement. Gong gives you a quick glance into your call quality but also allows you to dig deeper with your own coaches & managers to really drive impactful change & improvement.
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