Gong
Gong.ioExternal reviews
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Love IT
What do you like best about the product?
How easy it is to browse calls and view details
What do you dislike about the product?
not every call is in the bank , i would like to be able to reflect on all calls if needed
What problems is the product solving and how is that benefiting you?
my flow
It just works.
What do you like best about the product?
The simplicity of gong, it just works without any difficult setup required. The ability to search the transcript of a call and get the timestamp allows us to be more focused on the call vs vigorously writing down notes.
What do you dislike about the product?
It's unfortunate that Gong has to join the call as sometimes when I schedule a last-minute call, Gong will join the call halfway through the call vs within a minute of the scheduled time.
What problems is the product solving and how is that benefiting you?
We are able to send better follow-up emails since we are able to refer back to the transcript and recording of the call.
Recommendations to others considering the product:
Do a trial run for a week with your team and I guarantee you will see the value behind Backblaze.
What's not To Love?
What do you like best about the product?
Gong is a really powerful tool for the CX team. call recordings are great, transcripts are pretty accurate and the tracking capabilities are fantastic for continual learning.
Call review is simple and keyword capture makes navigating to the right part of calls super simple.
Call review is simple and keyword capture makes navigating to the right part of calls super simple.
What do you dislike about the product?
The UI is pretty busy and not terribly intuitive. The transcripts are not always accurate but they have been improving.
What problems is the product solving and how is that benefiting you?
Tracking call metrics - Challenging the team to host better calls with a deeper impact for customers. reviewing details and collaborating on call reviews have allowed us to improve the tracking of action items and focus conversations.
Recommendations to others considering the product:
Great software, highly recommended.
Best tool ever
What do you like best about the product?
Analysis, metrics, commenting features, coaching capabilities.
What do you dislike about the product?
The recording in the beginning is awkward and not good quality.
What problems is the product solving and how is that benefiting you?
Faster onboarding of new people, alignment in narrative,
Recommendations to others considering the product:
You can't afford to not do this. It's valuable for everyone from sales teams to account management to marketing to product development
Senior Customer Success Manager
What do you like best about the product?
Gone allows me to focus on the conversation with the customer instead of making sure I've gotten all of my notes taken down, it also helps me stay on top of my follow up, and helps me become better on the phones through metrics that they are surfacing
What do you dislike about the product?
Honestly, I do not have any specific negative feedback for Gong. There have been a few calls that the recorder has not automatically joined, but those have been few and far between
What problems is the product solving and how is that benefiting you?
It's incredibly helpful with follow up from calls, helping me keep track of action items, and share calls with my manager to get coaching aS WELL
Gong has changed the way I meet with customers
What do you like best about the product?
Gong provides a call recording as well as a transcript, so I can quickly go back and find any action items that were discussed on calls to make sure nothing slips through the cracks.
What do you dislike about the product?
I wish I could set a default for sharing options (i.e. share for 365 days with customers as opposed to only 5)
What problems is the product solving and how is that benefiting you?
Gong has enabled me to provide my customers with recordings of our training sessions as well as helped me ensure I have no open action items on my end.
Gong is very useful to analyze your calls and improve your communication and sales skills.
What do you like best about the product?
You can analyze it based on different categories or skills that you need to improve
What do you dislike about the product?
None. I think you have an excellent platform here.
What problems is the product solving and how is that benefiting you?
I realize that during my presentation that I do 80% of the talking and very little listening. I learn how to pause and listen to customers.
Love it !
What do you like best about the product?
The transcription feature is awesome to leverage
What do you dislike about the product?
when it doesn't work - which is rare but does happen
What problems is the product solving and how is that benefiting you?
listening more because I know it will be taking my notes for me
Recommendations to others considering the product:
n/a
Gong review
What do you like best about the product?
Love that gong keeps me on my toes with my talk time. It's easy to overtalk your lead if you are not focusing on listening more than talking and this has kept me on track.
What do you dislike about the product?
Love all the features. Find it easy to use.
What problems is the product solving and how is that benefiting you?
Gong gives us great insight into what our leads are most interested in and we have been able to direct our conversations more effectively.
Getting Voice of Prospect & Customer
What do you like best about the product?
Gong is an incredibly useful application to help you understand what hell your prospects or customers or actually saying. This is incredible insight that would be usually lost when your SDR is making cold calls or your closing team is trying to understand why the even won the deal.
What do you dislike about the product?
I wish there was a way for business process outsourcing companies able to log into multiple Gong accounts that they manage vs having to come up with emails using that company's domain.
What problems is the product solving and how is that benefiting you?
Who the competitor actually is on a deal vs asking a rep to select a competitor from a picklist. Those days are over my friends. Provide marketing or product management with the actual voice of the prospect vs the last lost deal syndrome. Finally get your new hires up and running faster than before leveraging the library. How many countless times have you had a new SDR shadow your rockstar SDR and they just don't get the right calls, leads, demo, etc
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