Gong
Gong.ioExternal reviews
6,585 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Best sales software
What do you like best about the product?
Gong is the best sales software I've ever used. It's very helpful for improving performance, sending recordings internally and externally, and staying on target with your sales process.
What do you dislike about the product?
There isn't anything I don't like about gong.
What problems is the product solving and how is that benefiting you?
One of the best things I've been able to do with Gong is have a clear record of each step in a sales process. This makes a massive difference for accountability as I work with prospects.
Great software for quality control and collaboration!
What do you like best about the product?
I love how easy it is to download video recordings, share them with my team or clients with a few clicks. It's also great to see a transcript with timestamps so I can quickly find a topic of discussion.
What do you dislike about the product?
Nothing I can think of at this time, the software does everything I need it to.
What problems is the product solving and how is that benefiting you?
It's been great for call quality control, as well as helping onboarding across the team.
Recommendations to others considering the product:
Make sure it describes what you need and you won't be disappointed.
Gong - incredible way to analyze conversation
What do you like best about the product?
Gong allows me to analyze my sales techniques along with everyone in my entire organization, and make incremental changes that can be measured. This is incredibly useful and allows for best practices to be realized quickly and replicated across the enterprise.
What do you dislike about the product?
It takes a bit of time from when a call is made/completed until the call is available on gong to share.
What problems is the product solving and how is that benefiting you?
Minimal problems. Benefits are obvious. Ability to analyze the aggregate of the whole org and quickly identify differences that are more successful, then implement and measure success rates. This allows for not only self criticism, but also removes any 'feeling' of how calls went and moves directly into the reality of the data.
Best Revenue Intelligence Tool for Analyzing Conversations!
What do you like best about the product?
For being a tool built for one specific purpose (conversation intelligence), it is incredibly flexible. Love the integration with SFDC and the segmentation and reporting available because of that.
What do you dislike about the product?
I think the transcription accuracy still has a ways to go. People slur, speak fast, and mumble, so it's not entirely Gong's fault, but it has a direct effect on whether trackers are picked up or not.
What problems is the product solving and how is that benefiting you?
Exploiting voice of prospect - it's really informed our marketing messaging, product roadmap, and sales pitches.
Comprehensive Call Analytics
What do you like best about the product?
The ability to have all the calls within a few clicks, look for performers and break down the details of the call, the transcripts, how important it is to have the call analyzed so you have the ability to improve yourself
What do you dislike about the product?
The lack of recording of certain states, but not their fault. Analyzing may take time, but hey, good things do take time, it's worth it.
What problems is the product solving and how is that benefiting you?
Nothing much really.
Gong delivers and then some!
What do you like best about the product?
Gong has given me the visibility to not only coach my existing team, but to onboard new team members in a much shorter fashion. In todays market, features come and go and even focusing on customer experience only gets you so far as a business trying to grow. I believe a true competitive advantage for our business which is not easy for a competitor to reverse-engineer is coaching our sales team to be the best of the best. When I think of the various tools that make up my sales tech stack, a CRM system (regardless of provider) is more or less just a big repository of data...which is of course important to understand both lagging and leading indicators...however, at the end of the day, it's only as good as the data (hygiene) that's input into the system...Gong on the other hand, takes unadulterated data (conversations) and slices and dices it in a consumable way which in my opinion, packs more value than any CRM tool ever could as it gives you reliable information (when it's needed) to constantly make course corrections and fine tune your team.
What do you dislike about the product?
None...only wish I had this years earlier! The ability to literally review calls in a fraction of the time it used to take frees up time to do the other things I need to do in a given day, but also allows me to review more calls which gives me a larger sample size from which to make decisions and coach.
What problems is the product solving and how is that benefiting you?
When scaling a sales team, the goal is to create a machine that is basically rinse and repeat. Gong has given me the ability to do just that. The old guard is improving and my new team members learning curve is cut in half...thats huge!
Recommendations to others considering the product:
I would look at what systems/apps you currently utilize in your tech/sales stack that may increase the value of those and Gong by being integrated in some fashion.
Really insightful growth tool
What do you like best about the product?
The stats are awesome and the ability to share the call or go back and find certain topics quickly is great.
What do you dislike about the product?
It doesnt have the ability to give listening permissions to individual users.
What problems is the product solving and how is that benefiting you?
This is mostly used for our account managers to self evaluate and find opportunities to better service our clients and convey our strategy at the highest level. We also do group discussions weekly and give feedback on peer's calls.
Recommendations to others considering the product:
Gong has the edge on its competitors with the quality of its stats, insights and analytics for sure. Once you integrate it, it becomes second nature and an invaluable tool. Its primarily used for sales teams, but we use it to help our team of account managers develop in all areas with self and peer review.
A must for sales professionals
What do you like best about the product?
Gong literally tells you how to be better. And then Gong is a company from head to toe that is a thought leader in helping sales reps get to best in class metrics.
What do you dislike about the product?
No downsides from what I can tell. Excited to see what Gong comes up with next.
What problems is the product solving and how is that benefiting you?
Reduced my talk ratios, and increased my time discussing next steps because Gong helps me measure that. That's translated into better demos, more meetings, more won business.
Thoroughly Impressed with Ease of use, Customer support, and capabilities of AI!
What do you like best about the product?
I run a team of 17 sales reps and I am able to seamlessly listen to sales calls and coach based on specific settings and triggers to make sure we are developing our talent to the best of our abilities.
What do you dislike about the product?
Not many downsides. If any it could be an upside actually in regards to the fact that you can continue to improve the capabilities by setting more triggers and settings to make sure you are fulling using the capabilities of Gong
What problems is the product solving and how is that benefiting you?
Continued sales development, Call coaching, Tracking specific call subjects and much more. It allows us to listen and coach much more effectively in a time effective manner. I also get notified whenever next steps are discussed, if they jump into pricing within 10 minutes, and many other things which allow my to coach in the moment.
Recommendations to others considering the product:
Give it a shot! It is a top notch AI software which has helped significantly improve our teams sales process!
Levelled up my selling abilities
What do you like best about the product?
Being able to easily record and share demos/reference calls has been amazing.
Also comparing my call metrics compared to industry best practices has been great for coaching.
Also comparing my call metrics compared to industry best practices has been great for coaching.
What do you dislike about the product?
It's something small but it's frustrating how quickly it signs me out.
What problems is the product solving and how is that benefiting you?
Getting more decision-makers involved through recorded demos, sharing reference calls to get more value from them and figuring out where my selling ability gaps are.
Recommendations to others considering the product:
We trialled this and one of their competitors. Was pretty clear that Gong was leading the pack.
showing 3,571 - 3,580