Gong
Gong.ioExternal reviews
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Game Changing
What do you like best about the product?
A) helped me improve my discovery skills, b) helped me to track customer information more effectively to provide more tailored demo
C) stats driven so there’s always easy ways to track where I can improve
C) stats driven so there’s always easy ways to track where I can improve
What do you dislike about the product?
Nothing at all. Solution is clean. Mobile app is a bit clunky but it’s not necessary a deal breaker
What problems is the product solving and how is that benefiting you?
Improve my discovery as a newer software sales rep.
I also use it to track all customer questions to ensure I capture everything before the next call.
Use it to also ping product when a customer makes suggestions
I also use it to track all customer questions to ensure I capture everything before the next call.
Use it to also ping product when a customer makes suggestions
SDR for 15 years
What do you like best about the product?
Sales development representatives are tasked with meeting the demands of a new kind of buyer that primarily lives online, buys faster and spends more on cloud services than ever before. When we finally get someone on a call we cant blow it. we need to take every op to improve.
leveraging Gong will help with this.
that its pretty much plug and play ready.
Gong records the call without having to add them to the meeting.
I like the fact that I can go back to the transcripts if I missed something.
The fact that we can share the call is great.
leveraging Gong will help with this.
that its pretty much plug and play ready.
Gong records the call without having to add them to the meeting.
I like the fact that I can go back to the transcripts if I missed something.
The fact that we can share the call is great.
What do you dislike about the product?
There hasn't been anything that I dont like about Gong.
Wait... what is there was a way Gong could automatically add the transcript and analytics to SFDC. that would be super cool.
The sales development role has drastically changed as buyers are driving a different journey. They move at a different speed and don’t respond to slimy, pushy or aggressive tactics.
The most effective salespeople use their skills, tools, and insights to help their customers evaluate options, present trade-offs and identify the right solution in ways far too complex for Google.
This is a hard job and tools like Gong really help.
Wait... what is there was a way Gong could automatically add the transcript and analytics to SFDC. that would be super cool.
The sales development role has drastically changed as buyers are driving a different journey. They move at a different speed and don’t respond to slimy, pushy or aggressive tactics.
The most effective salespeople use their skills, tools, and insights to help their customers evaluate options, present trade-offs and identify the right solution in ways far too complex for Google.
This is a hard job and tools like Gong really help.
What problems is the product solving and how is that benefiting you?
As a SDR I relay on my notes. As you know keeping a paper trail and call log is important esp if we want to be paid on the deal for sourcing the lead. Being able to add the notes from the call to SFDC is great.
The sales development role has drastically changed as buyers are driving a different journey. They move at a different speed and don’t respond to slimy, pushy or aggressive tactics.
The most effective salespeople use their skills, tools, and insights to help their customers evaluate options, present trade-offs and identify the right solution in ways far too complex for Google.
The sales development role has drastically changed as buyers are driving a different journey. They move at a different speed and don’t respond to slimy, pushy or aggressive tactics.
The most effective salespeople use their skills, tools, and insights to help their customers evaluate options, present trade-offs and identify the right solution in ways far too complex for Google.
Recommendations to others considering the product:
I dont have any other recommendation for you all to consider.
This is pretty much the best product out there.
This is pretty much the best product out there.
The most impactful tool I use
What do you like best about the product?
Automated stats on your performance and talk track vs "industry standard". It makes you really aware of your level of performance and bad habits that you may not have picked up on. It also reduces the number of notes I need to take on a call, as gong will identify keywords and themes discussed.
Also amazing for sharing calls and demo recordings with customers.
Also amazing for sharing calls and demo recordings with customers.
What do you dislike about the product?
The "GONNNG This call may be recorded" it a little intense, would be great if you could have a localized version.
What problems is the product solving and how is that benefiting you?
Onboarding new hires, coaching teammates and self coaching, sharing recordings with customers
A Must Have For Referencing Phone Conversations
What do you like best about the product?
The user interface and ability to dial into a conversation just by searching keywords from either the caller or person answering the call. This system makes it really easy to pinpoint parts of a call quickly and efficiently.
What do you dislike about the product?
The website times out after not visiting the page for a few hours. However, I'd say that ranks pretty low on the list of potential complaints.
What problems is the product solving and how is that benefiting you?
Efficiently getting into calls and pinpointing the interest items and being able to use this data while saving time.
Recommendations to others considering the product:
When using Gong be sure to ask a couple of team members what their workflow might be like. Gong makes it easy to find what you're looking for and share it.
Gong is great for Customer Success!
What do you like best about the product?
Gong joins my calls automatically, records and transcribes with impressive accuracy, and then provides reminders to review my calls via email. The best part is that it is easy to review my calls for things that I can't remember or if my notes don't make sense to me later. I love looking at my stats and am working on making some improvements to my speaking (less likes and ums). I didn't realize how much I needed a feature like this!
What do you dislike about the product?
I would love an integration with note-taking software so that I can integrate my notes to the timeline along with calls and emails.
What problems is the product solving and how is that benefiting you?
It's easy to record calls without having to remember to do it manually, I can review calls much more easily than with the native Zoom recording, the stats tell me how I can improve, I get a list of follow-ups that I can check agains my notes, I probably don't even need to take notes so I can listen to my customers better, and I can go back to find out what someone actually said.
Recommendations to others considering the product:
When I first heard of Gong I was nervous because I didn't want someone telling me how to talk with my customers. Now that I'm using it I find it insightful in an objective way that only software can be. Now I wouldn't want to be without it!
Customer Success Coaching Tool Extraordinaire!
What do you like best about the product?
Stats! I love reviewing stats with my direct reports. Depending on the call/meeting type (launch vs webinar vs QBR, etc.) we review all of the juicy tidbits like how often and how many questions they're asking, are we spending a little too much time on 'small talk', and how can we improve our 'patience' by talking less and not interrupting our customers. The team now shares stats with each other and is studying who does what best in order to improve as an overall team. Can't get enough.
What do you dislike about the product?
Perhaps Gong is able to do this and I just don't know yet, but I would like to organize the calls based on type of meeting so a call like a webinar doesn't heavily impact their stats. For example, during a webinar I expect the CSMs to do nearly all of the talking except for Q&A at the end, which then places them outside of the recommended range for some topics like monologue and interactivity.
What problems is the product solving and how is that benefiting you?
Coaching, coaching, coaching! I did not have time to listen to calls often before we implemented Gong, but now I can listen to them whenever.
I love this tool
What do you like best about the product?
Gong, makes everything easier - its easier to follow up with a client - send them the call recording and some notes, its easier to ask for advice on situations - send a manager or coach your call, its easier to work with solutions - send them the discovery call so they are completely up to date, its easier to onboard new people - send them calls to help them learn.
What do you dislike about the product?
There is actually nothing I dislike on this tool.
What problems is the product solving and how is that benefiting you?
Saves times and helps us scale the team really fast. Its a great learning resource for new hires
Gong is an invaluable selling tool
What do you like best about the product?
I love everything - the ability to replay calls is probably my favorite piece - I also love being able to see how my metrics align with best practices, being able to skip around to different areas of call, ability to watch at 1-2x range of speeds, being able to hear cross-business partner calls w/ the same client. Ability to share link with prospects to share with anyone on their team who missed a meeting.
What do you dislike about the product?
Nothing comes to mind - I suppose the transcript of call is generally not 100% accurate. And it'd be nice to know who opened a link to a recorded call (vs just being informed the link was opened) as well as details on how much/which parts they actually watched.
What problems is the product solving and how is that benefiting you?
improved call quality
Helpful & Reliable!
What do you like best about the product?
The recording software is great and incredibly reliable. The call transcripts come in handy as well! All in all I think it is a great software.
What do you dislike about the product?
Not much I don't like about it! There was a glitch not long ago where the recording services was down but other than that it has been nothing but reliable.
What problems is the product solving and how is that benefiting you?
I like that it analyzes the sales calls that I have and they give their advice and insights.
Making Follow Up Emails Easier
What do you like best about the product?
The best thing about gong is being able to see topics covered in the recordings. After each call, I send a follow up of items discussed or pending topics to our customers. Instead of having to scribble down notes during a call, I can trust that the recording will have everything I need so I can focus on the current call with the customer.
What do you dislike about the product?
There is not much I dislike at all. One area of improvement could be the transcripts as words can be off but I do understand its difficult to be exact.
What problems is the product solving and how is that benefiting you?
Having accurate detailed notes for each call now that everything is recorded. I can focus more on my meetings and follow-ups without having to worry about taking notes.
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