Gong
Gong.ioExternal reviews
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Get it on, bang a Gong.
What do you like best about the product?
The ability to go back and listen to calls, all while receiving helpful data insights from best practice users and feedback from my manager, is a game changer for me and my team. I also really enjoy the speed up function so that I can power through recorded conversations when leaving feedback. Overall, I'd say Gong has been a true value add to my sales team.
What do you dislike about the product?
The one downside about Gong is the transcript function. It isn't quite 100% accurate yet, but I'm sure that will come with time and further machine/voice learning.
What problems is the product solving and how is that benefiting you?
As a leader on the team, I am always looking to join my team's calls to provide support and feedback. However, it is impossible to be in multiple places at once. Gong allows me to better manage my time since it records the calls for my team and highlights key points that I can quickly navigate to and leave feedback immediately.
Another benefit about Gong is the ability to take specific snippets from a conversation and send them to prospects. This has been immensely useful when creating business cases with my prospects since I can remind them/jog their memory of a conversation we've had with a simple click of a button.
Another benefit about Gong is the ability to take specific snippets from a conversation and send them to prospects. This has been immensely useful when creating business cases with my prospects since I can remind them/jog their memory of a conversation we've had with a simple click of a button.
Recommendations to others considering the product:
Feel free to benchmark it against similar products in the space, I believe that you won't find anything better.
Gong is a superb tool for recording sales conversations.
What do you like best about the product?
Being able to focus entirely on the conversation without having to worry about taking notes or forgetting key follow-ups is a game changer. Gong's tools for segmenting topics and pointing you to key points that require action are great, but the stats and coaching that gong provides on the call level as well as in aggregate are helpful and actionable. Being able to get call data back within minutes is impressive for the level of detail you receive.
What do you dislike about the product?
The biggest issue with Gong is when the recorder bot joins a call if you have to restart the zoom the bot will not re-enter and you won't get your Gong data. I wish there was an option to more easily pull the bot in.
What problems is the product solving and how is that benefiting you?
I never have to try to read badly taken notes or remember what my action items are. I can compare my stats to others to reach out to people for targeted feedback. I can easily tag stakeholders of other functions into relevant areas of calls. The benefits of Gong are numerous.
Recommendations to others considering the product:
If you are scaling a sales team, this is an essential tool.
Old in Sales, new to Gong
What do you like best about the product?
it's so easy to learn with the help of Gong! You are more critical with yourself and it gives ground for constant improvement of my phone and conversation skills.
What do you dislike about the product?
Ok, it means your boss can hear what you say & do. So what?
What problems is the product solving and how is that benefiting you?
- you can go back and double-check on information provided
- you get to improve by help of call analysis and reply
- you get to structure the buyer's journey (did we already talk price? How long am I already investing in this guy, etc)
- great integration ( -hubspot)
- you get to improve by help of call analysis and reply
- you get to structure the buyer's journey (did we already talk price? How long am I already investing in this guy, etc)
- great integration ( -hubspot)
Recommendations to others considering the product:
I've been in sales half my life and only now did I come across this tool. Mean to me that not enough companies invest in improving the skillset of their sales team.
You have a sales team making calls? At least try Grong!
You have a sales team making calls? At least try Grong!
One of the apps I can't live without
What do you like best about the product?
2x speed and skipping to the next speaker
What do you dislike about the product?
It's not easy enough to add gong to a call once you've already started, or if I'm sending the invite for a meeting in just a few minutes time.
What problems is the product solving and how is that benefiting you?
Key details the prospect mentioned about needs or use cases.
Key names of new ppl on the call
Key details of next call steps
Key names of new ppl on the call
Key details of next call steps
Recommendations to others considering the product:
Do it, it will up your game
Great tool for sales movement analysis
What do you like best about the product?
Easy to use, great UX, provides deep insights into how my reps sell. It makes coaching fun and forces reps to be intellectually curious. I like the call transcription features as well and find it very accurate. I also find the mobile application very helpful. Building various scripts and sharing examples with other reps is also very easy. I like how resp can listen in live to a call without it being known. I also love to the notes feature. It is easy to use and makes outline calls easy so you can focus on the call and not taking notes.
What do you dislike about the product?
Nothing really, I would like a tighter integration with outreach.io so things like talk times, keywords, action items, ect...it would be nice if all that lived in outreach.
What problems is the product solving and how is that benefiting you?
Knowing how to sell our ICP. We want to understand how to talk nerd to Dev Ops engineers, but still, create a compelling reason and sense of urgency to buy. Gong is helping us understand how hard to step on the gas!
Recommendations to others considering the product:
It's a nominal investment if you use it right. Your org probably spends more on coffee in a year that the cost of gong and gong can be used to sell better!
Excellent tool if you want to be the best
What do you like best about the product?
I really like that you are able to make comments, call recordings, data analytics, seamless integration with multiple platforms! I think its also pretty cool when I get a notification from my manager when he makes a comment!
What do you dislike about the product?
I can't search phone number to locate a person on the search bar.
What problems is the product solving and how is that benefiting you?
Solving my communication issue with clients. I love that I get to listen in and self reflect and understand the issue with a certain aspects of my conversation and to improve for the next time.
Recommendations to others considering the product:
It's a good tool to be the best person you can be at your job.
Hit the gong more frequently with Gong!
What do you like best about the product?
Seamless integration and incredibly powerful, easy to access analytics. I've used other note taking/coaching VC recorder software, and I greatly prefer Gong!
What do you dislike about the product?
Sometimes the "Gong recorder announcement" can be overwhelmingly loud.
What problems is the product solving and how is that benefiting you?
Solving the problem of taking quality notes while actively listening. I've got a slow pen and a loud keyboard, neither ideal during a client VC. Gong has helped me to stay organized, focus on the conversation at hand, and easily access my notes. Gong also provided valuable feedback on ways that I can improve- % of time I'm speaking, questions asked, next steps, etc.
Recommendations to others considering the product:
Give it a shot, you won't be disappointed.
Super helpful for my sales
What do you like best about the product?
It's impossible to remember all the details from every call, which often times the little details can really matter. I go back and listen to my recorded calls on Gong all the time to pick up things I may have missed. It's also great for me to send snippets of the meeting to my engineer or manager so they can hear talking points from previous meetings and help me work through objections and questions. Hearing how prospects frame or structure a question can be super important. Lastly, as a new hire, it's so so helpful to be able to go in and listen to my colleague's calls and learn from them, without having to bug them to invite me to their meetings. I love this tool!
What do you dislike about the product?
I wish there's a way to pin-point exactly where you want to listen to a snippet of the call. If someone is rambling on for ~5 minutes, there's no way to play-back from half-way through so you have to go back to the beginning of the 5-minute rant to re-listen to all of it. I wish it had a 15 second "fast forward" like you can do on a podcast.
What problems is the product solving and how is that benefiting you?
Gong helps me be far more thorough with my deals. It amplifies my 'active listening' skills ... or maybe it's just cheating a bit through the recording. :)
I love Gong!
What do you like best about the product?
Gong has all the features needed to successfully track your own calls, learn from your own experience, send snippets of your call to your superiors so they can train you further, AND listen to your colleague's calls to learn from their experience. When your calls last a long time and hold multiple topics, Gong segments them out per topic where you can quickly jump around the call and find exactly what you need to listen to.
What do you dislike about the product?
I didn't like it when I received an email every time I had a call (I was receiving about 70 emails a day) but I was able to quickly change that in my settings to only receive a weekly review email!
What problems is the product solving and how is that benefiting you?
I'm solving all of my own personal ticks and quirks. I was able to see that I was talking too much, not pausing long enough, cutting people off, etc. by relistening to my calls. I was able to make a mental note after hearing myself doing it for my next calls.
Recommendations to others considering the product:
Take time to learn how to use it that way you can utilize it to its full potential!
How do you not already have this?
What do you like best about the product?
Gong has changed the game for us. Transparency and training.
What do you dislike about the product?
More analytics would be great. The AI features are over sold.
What problems is the product solving and how is that benefiting you?
Training, coaching, and sharing best practices.
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